U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.45

3.5 Rating 2,018 Reviews

62 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

Write Your review

Tell us how U Drive Cover made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brillant service from sarah. Got me a decent price and was very professional on the phone.”

Helpful Report

Posted 4 years ago

Thank you for such a great review, we're pleased we were able to provide great service to you. 😄

Posted 4 years ago

“AVOID AT ALL COSTS!!!!!!!! Horrible company they are charging me 800 to cancel my policy and now constant harassment from them emails and texts late at night and always 3-4 in a row they bullied me into taking the policy even know I couldn't afford it and they raised the price by £1660 from what I originally received”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write your review. Your review is concerning to us. Please call us on 0333 400 1061 so that we can investigate this further. Bullying is not tolerated.

Posted 4 years ago

“Very expensive!!”

Helpful Report

Posted 4 years ago

Thanks for leaving a review. We're sorry to hear that our services were too expensive for you, hopefully we are able to provide a reasonably priced service to you in the future. Kind Regards,

Posted 4 years ago

“Excellent”

Helpful Report

Posted 4 years ago

Thanks Vladimiro for a 5 star review! We appreciate it. 😁

Posted 4 years ago

“An absolute joke of a company An absolute joke of a company! AVOID! I got a good quote from them, I payed the deposit and after, the price increased. I cancelled before getting insured and they charged me £120 admin fee and had to wait 30 days for the refund. AVOID!!!!”

Helpful Report

Posted 4 years ago

Hi Alexandru. Thank you for taking the time to leave a review. Our prices are subject to ensuring that information is accurate and if there are any material changes made to the details then this could reflect in an increased premium due to providing insurance for an increased risk. But we are using your feedback to improve.

Posted 4 years ago

“Very helpful great insurance company great prices all customer service are helpful and polite”

Helpful Report

Posted 4 years ago

Thanks Raymond for a fantastic review! We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

Posted 4 years ago

“I m happy to proces my insurance quik thanks”

Helpful Report

Posted 4 years ago

Thanks Vasile for the great review! We're glad to here everything was quick!

Posted 4 years ago

“Didn't have no choice but to go with this company given 1 quote online ( cheap) next thing the price went up by 700 joke RIpp off stay away from this insurance company u drive u will regret it the lady who was dealing with me was very very rude she shouldn't be allowed to speak to people over the pbon kaylie or something she is called she should get fired”

Helpful Report

Posted 4 years ago

I'm sorry to hear that you've had such a frustrating experience with us. We hope we are able to provide better experiences with us in the future.

Posted 4 years ago

“Both me and my wife use this company, never had an issue customer service advisors are helpful and polite.”

Helpful Report

Posted 4 years ago

Thanks Hamid for such an amazing review! We appreciate the kind words! 😄

Posted 4 years ago

“If it was not for Charlotte Howell I would not be a customer of U driver cover anymore. I must say she goes above and beyond to make sure I was happy and generally is a lovely person to deal with. I had a bad experience with other members of staff but she corrected things very promptly. Well done Charlotte and thank you! I will be a return customer and only be dealing with you!”

Helpful Report

Posted 4 years ago

We're sorry to hear that you had a bad experience but glad that Charlotte was able to help you with your queries. Thanks for sticking with us and we hope that future interactions will be more positive.

Posted 4 years ago

“Very helpful and polite”

Helpful Report

Posted 4 years ago

Thanks Daniel for a great review! We're happy to help! 😄

Posted 4 years ago

“good service, fast action”

Helpful Report

Posted 4 years ago

Hi Wai. Thanks for a 5 star review- We appreciate it! 😊

Posted 4 years ago

“.”

Helpful Report

Posted 4 years ago

Thank you for the review Leigh!

Posted 4 years ago

“The customer service the lady provided over the phone was brilliant. Listened to everything I said and advised me what to do, she also changed the payment date so now it’s the day after I get my monthly wage. I don’t have to worry about missing any payments as the money will be in my account”

Helpful Report

Posted 4 years ago

What a lovely review Akmal. Thank you! We're glad to hear that we are able to assist you with your situation.

Posted 4 years ago

“Company is a shambles . Told 3 different bits of information by two different people on 2 consecutive days. Do not use this company. Shambles is an understatement”

Helpful Report

Posted 4 years ago

We're so sorry that you had a confusing experience with us. This concerns us, could you please contact us on customerservices@udrivecover.com and let us know what happened. Kind Regards,

Posted 4 years ago

“Everything’s been professional not long wait on call and very informative”

Helpful Report

Posted 4 years ago

Glad to hear that we have been able to deliver a great service to you. Just shy of that 5th star. Thanks for taking the time to leave your review. Please could you contact us on 0333 400 1061 to let us know what could have been done to make it a 5 star experience? Kind Regards

Posted 4 years ago

“Very Polite”

Helpful Report

Posted 4 years ago

Thanks for a 5 star review! We're happy to help with any of your motoring or home insurance needs! 😁

Posted 4 years ago

“Absolute scam! Take your money before discussing anything with you.. ask for the last 5 years, then say I had an undeclared, which was from 7 years ago, cancel my policy but keep £100 cancellation fee!! Avoid like the plague! Will be taking this further with my bank!”

Helpful Report

Posted 4 years ago

I'm sorry to hear that you had such a frustrating experience with us. You can choose to get a quote and then discuss the policy with us or to purchase the policy online. We would like to opportunity to investigate this further, please contact us on 0333 400 1061 at your earliest convenience.

Posted 4 years ago

“I have to be honest. I’m not fond of insurance companies, at all. But the people who work at u drive cover are really good. Was dealt with by a lady named Katie, and she really did manage to make me feel like I mattered as customer, and that my satisfaction was important to her company. Katie did a lot behind the scenes for my quote, (I’d receive emails keeping me up to date on her progress) and she really did come through in the end. I changed my vehicle two weeks later, and I had very good customer service from a lady named Savhanna. It’s an insurance brokers at the end of the day, but they were the cheapest (for me) and they do genuinely seem to care. And I mean really care. So yes, I would recommend these people because they appear to be extraordinary within their industry.”

Helpful Report

Posted 4 years ago

Thanks William for the amazing review! 😁 We appreciate that you took the time to leave such wonderful comments and this review really did make our day. 😄

Posted 4 years ago

“Charlotte and Rachel gave excellent service and was very prompt”

Helpful Report

Posted 4 years ago

Thanks for the 5 star review! We will definitely show this to Charlotte and Rachel who are fantastic members of our amazing customer services team!

Posted 4 years ago

U Drive Cover is rated 3.5 based on 2,018 reviews