U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.45

3.5 Rating 2,018 Reviews

62 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was very helpful thank you”

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Posted 7 months ago

“Really good customer service and care.”

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Posted 7 months ago

“Was speaking to Hakim was very helpful, Made sure I had everything I needed and went out of his way to make sure it all ran smoothly.”

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Posted 7 months ago

“Needed to change my insurance over done in a couple of minutes had no problem's with this company cheers”

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Posted 7 months ago

“It little bit round the houses. But got there the end”

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Posted 7 months ago

“Girl who answered my call to you was friendly and professional and gave a fast and affordable quote !!! Great service thks”

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Posted 7 months ago

“Is very fast”

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Posted 7 months ago

“Anna Bileskalna was helpful and I hope she joins a better insurance company or broker. I wouldn’t recommend U drive cover to anyone though, but Anna was great in terms of customer service so hats off to her.”

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Posted 7 months ago

“Good service and friendly staff”

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Posted 7 months ago

“VERY KIND, DOING her best to find lowest insurance, with charllote”

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Posted 7 months ago

“This has been my first contact with U DRIVE.as normal you expect problems (well I do) but they were sorted out with ease I would like to thank the staff for there help and I hope this will be a long partnership.yours BRUCE.”

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Posted 7 months ago

“Good honest workers”

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Posted 7 months ago

“The best insurance company”

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Posted 7 months ago

“Beware of Hidden Costs and Deceptive Practices at U Drive Cover Ltd!! Review: Before I begin let me share a link with you. The FCA is investigating Close Brothers for malpractice and Udrive do their financing through them. Read this and draw your own conclusions: https://www.motorfinanceonline.com/comment/close-brothers-faces-unprecedented-challenges-amid-fca-motor-finance-review/?cf-view My recent dealings with U Drive Cover Ltd, supported by Close Brothers Premium Finance, have been desperate due to hidden fees, deceptive practices, and poor customer service. Misleading Initial Quote and Deposit: I began with an insurance quote via GoCompare for £580 annually. After making a deposit of £133, extensive questioning by their team led to an increased premium of £1039. Constrained by a hefty £75 cancellation fee, I felt compelled to proceed. Exorbitant Financing APR: It was later revealed that financing was managed by Close Brothers, with an extortionate APR of 57.15%. This rate is exceptionally high and was not transparently communicated during the initial discussions, adding to my financial burden. Importantly, Close Brothers is currently under scrutiny for their practices in the motor finance industry. More details on this investigation can be found here. Cancellation for Trivial Delay: After agreeing to the terms, I encountered administrative issues, including repetitive document requests. Despite my attempts to comply within business hours, my policy was cancelled for a trivial delay—my email was sent at 7:02 PM, just two minutes past their closing time of 7:00 PM. Excessive Financial Penalties: Post-cancellation, I was charged £100 via direct debit and later billed an additional 40% of the contract total, amounting to £292, all within four weeks of the policy period. This was for a service that was never effectively rendered. Inadequate Customer Service: Throughout this ordeal, the customer service was severely lacking. The communication was poor, and there seemed to be a deliberate lack of effort to resolve any issues efficiently. Conclusion: I strongly advise caution to potential customers considering U Drive Cover Ltd. The opaque quoting process, exorbitant APR, and inflexible administrative protocols contributed to a disappointing and financially painful experience.”

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Posted 7 months ago

“Very good when speaking to them”

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Posted 7 months ago

“exellent phone help with my enquiry, have little computer skills but solomon accessed the dvla web and downloaded the details and document i needed to send to udrive and in doing so cut out the stress i get from such things.”

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Posted 7 months ago

“10/10 patients and respect ✌️”

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Posted 7 months ago

“Solomon was extremely heljjjjpful, thank you”

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Posted 7 months ago

“Easy to deal with. Premiums a bit steep!”

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Posted 7 months ago

“Hakim was brilliant today. He was able to help me with 2 different queries in a very fast and comfortable manner. Thank you Hakim :)”

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Posted 7 months ago

U Drive Cover is rated 3.5 based on 2,018 reviews