u hold the key Reviews

Name: u hold the key
Rating: 4.77

4.8 Rating 326 Reviews

95 %

of reviewers recommend u hold the key

Company Reviews

Metrics

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4.8

Based on 326 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with my storage unit, including the price I pay. I feel like my items are in safe hands.”

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Posted 8 years ago

“Very prompt and attentive to my request to hire a unit.”

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Posted 8 years ago

“D what it says on the tin”

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Posted 8 years ago

“Good idea you can get to your storage any time during the day 7 days a week.”

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Posted 8 years ago

“Great service met all our storage needs, will use this service again, I will Also recommend to outhers”

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Posted 8 years ago

“Really nice operators to work with, very friendly, understanding ns helpful. Good strong storage, easy to access by car in secure location.”

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Posted 8 years ago

“Everything went so smoothly with the rental of my container. Everything was in place as it should be. Very good rates and they refunded my key deposit with no problems. Brilliant company, thank you.”

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Posted 8 years ago

“A very easy and reliable company to deal with . I shall be using them every time for my storage requirements in the future. Many Thanks.”

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Posted 8 years ago

“Hi yes not very happy at the length of time the gates were out of action at Thinford over christmas hope the move to a new site in the summer goes a lot smoother”

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Posted 8 years ago

Thanks for your feedback. We are sorry for the inconvenience caused with the breakdown of our gates at Thinford. Unfortunately the gates were damaged in the high winds in December on a couple of our sites and our usual supplier was unable to fix them for us before their Christmas break. We did work hard to try to get the balance right between giving customers access to the site over the Christmas period as well as maintaining security and we know the situation wasn't ideal. We have now fitted a better quality hydraulic system on the gates which so far are proving up to the job so hopefully the problem won't reoccur. Thank you for bearing with us. Best Regards U Hold The Key

Posted 8 years ago

“Affordable, good location, friendly staff. 24 hour access is a bonus. More information on how billing works pre-signup would be nice but it's really simple once started”

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Posted 8 years ago

“Quick to organise and arrange, my short term storage arrangements were smoothly administered. Thanks.”

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Posted 8 years ago

“Service is ok with a few minor points. Gates are always breaking down on the site that i am based at I have mentioned on a few occasions that im having issues opening up my unit and was told to use washing up liquid to lubricate it I dont pay this amount of money per month for me to do my own repair work to the unit. Also i think this year prices should be revised as a few other places are charging less than yourselves for similar size units Thanks”

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Posted 8 years ago

Thanks for your feedback. We are sorry for the inconvenience caused with the breakdown of our gates at Birtley. Unfortunately the gates were damaged due to the high winds in December on a couple of our sites and our usual supplier was unable to fix them for us before their Christmas break. We did work hard to try to get the balance right between giving customers access to the site over the Christmas period as well as maintaining security and we know the situation was not ideal. We have now fitted a better quality hydraulic system on the gates which so far are proving up to the job, so hopefully the problem won't reoccur. Thank you for bearing with us through this problem. If you have any issues with your store we will endeavor to sort them out with you as soon as we can. Occasionally, we may suggest a quick fix to you, so you help us to sort out minor issues, but our maintenance team are happy to assist when required. Regarding our prices, we do try to keep our prices competitive and feel our price is fair for the service we provide. Best regards U Hold The Key

Posted 8 years ago

“Very helpful & efficient staff & professional company.”

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Posted 8 years ago

“Great to have 24 hour access to storage unit. Due to work could only collect key late on, this was facilitated. Only improvement could be more lighting at storage for when visiting after work in the winter.”

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Posted 8 years ago

“This was one of the best decisions I made in respect of the storage of my property while moving home. Value for money, truly secure and customer relations 1st class! Thankyou.”

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Posted 8 years ago

“Fantastic service before and during having the container storage unit. The unit was clean and completely dry”

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Posted 8 years ago

“I was delighted with my storage unit it was easily big enough with good security and we could access it anytime and the staff on site were also polite and friendly”

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Posted 8 years ago

“The container was local and accessible. Visiting was easy and the site was secure. The only point I would suggest would improve the service was if there was lighting in the container as in the winter access is limited by the short days.”

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Posted 8 years ago

“We are very pleased with every aspect of U Hold the Key. It was easy to sort out a container which was very clean and safe. The staff have been very helpful whenever needed. Payment is also easy to do online with an email invoice and receipt. Easy access to our container day or night.”

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Posted 8 years ago

“verg good and clean will use again in future”

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Posted 8 years ago

u hold the key is rated 4.8 based on 326 reviews