u hold the key Reviews

Name: u hold the key
Rating: 4.77

4.8 Rating 326 Reviews

95 %

of reviewers recommend u hold the key

Company Reviews

Metrics

Info

4.8

Based on 326 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time we have hired a container and have always had excellent service. The staff are always courteous and efficient and the costs are very competitive.”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“The site is easily accessible and the customer service is excellent.”

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Posted 7 years ago

“Safe storage and good communication,”

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Posted 7 years ago

“Storage unit was in a good, clean condition and access was easy. Service was excellent, everything was explained very well, and they did what they said they would quickly and on time. Everybody I had any kind of contact with was very pleasant, professional and helpful. Their pricing structure is very reasonable and fair. I would have no hesitation in recommending this company and will definitely use them in the future if I need another storage unit.”

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Posted 7 years ago

“Nothing went wrong. Ment to click five stars. All was very easy and good.”

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Posted 7 years ago

“They were very helpful and accommodating. I would definitely use u hold the key again and would recommend them to my friends.”

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Posted 7 years ago

“I was told when taking the container that I would be emailed details of how to set up a direct debit to pay. The details did not come, so I emailed on a couple of occasions to request them with no response. After this, I rang on a weekend to request them. I was told by the person who answered that they were out of hours support but that they would request for the details to be sent to me on the following Monday. Nothing came. I then received a letter saying that the site would be moving the following week, and if I took no action, then my container would be moved along with the unsecured contents inside. As I had only had the container for 5 weeks at this point, the company would have known about this move when I first rented it, and yet did not say anything. As I had to empty the container prior to transfer in order to ensure my property wasn't damaged during the move, I decided that I would transfer to another container company. I would rate the new company as 5*.”

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Posted 7 years ago

Thank you for your feedback. We’re sorry that you weren’t happy with the service you received from us. We accept the circumstances surrounding our move from Eaglescliffe were far from ideal. We were renting the site at Eaglescliffe and although we were aware the site had been designated for housing development the lease for the site did not expire until in July 2017. We were however, asked to vacate the site early at very short notice. It was unfortunate that you had moved into your store just before we received that notice. We did try to work with our customers to make the move as easy as possible to our new site at Sadberge but we do acknowledge that this was an inconvenience and are sorry that you didn’t feel able to move with us to our new site.

Posted 7 years ago

“The staff are A1 - very helpful and friendly - and the container was just what I needed for my stuff. I could access it any time with my own key.”

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Posted 7 years ago

“I used the Newcastle site, renting a container to store furniture, boxes, etc whilst between houses. Excellent & straight forward service, local manager very helpful. No issues with access and all stored items came back undamaged. Definitely use again.”

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Posted 7 years ago

“24/7 access, helpful staff on the end of the telephone and competitive prices. Quick and efficient service and easy to arrange. What more could I want?”

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Posted 7 years ago

“Excellent low cost storage solution. Easy access and polite and efficient staff.”

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Posted 7 years ago

“Service with a smile”

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Posted 7 years ago

“Excellent service, the storage unit I had booked wasn't available so they upgraded my size with no additional charges. Easy to drop my stuff off and easy to collect. 10/10 would use this service again.”

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Posted 7 years ago

“Clean and Dry Containers”

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Posted 7 years ago

“Really efficient service”

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Posted 7 years ago

“Friendly, reliable and flexible 10/10”

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Posted 7 years ago

“Good customer services, rang me when I booked online to confirm my order. I was met at the site and everything explained and I was shown my lockup and how the gates work. Would recommend to anyone thinking of renting a container.”

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Posted 7 years ago

“The storage provided was exactly as described and the service at key pick up was excellent.”

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Posted 8 years ago

“Friendly, helpful, did exactly what we needed it to with no hastle. Even at the very short notice we gave them.”

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Posted 8 years ago

u hold the key is rated 4.8 based on 326 reviews