u hold the key Reviews

Name: u hold the key
Rating: 4.77

4.8 Rating 326 Reviews

95 %

of reviewers recommend u hold the key

Company Reviews

Metrics

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4.8

Based on 326 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Signing up was very well organised, the site is easily accessible and the owner was very happy to accommodate our requirements (access for a lorry).”

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Posted 6 years ago

“Very easy service, shown different containers and what was available and signed on the day.”

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Posted 6 years ago

“Quick and easy rental. Fast, friendly and efficient service.”

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Posted 6 years ago

“We organised a time to collect and we were asked if it could be later due to the person handing them over not being able to make it. Then he only allowed a short time to do the handover as he had to be elsewhere. My husband had struggled to find the place and I was contacted saying the guy was leaving as couldn’t wait. My husband managed to luckily get there. I was quoted an amount online but when they ring you they take extra upfront costs. It’s obviously a bit misieading as to what your required to pay.”

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Posted 6 years ago

“Easy to follow the process and collection of the keys”

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Posted 6 years ago

“Friendly, helpful attitude, good value, charges for actual use rather than rounding up to nearest month as some local competitors do (presumably getting paid twice for the same container if they re-let immediately). The whole experience was effortless and gave me just what I wanted. If I had a minor criticism it would be that I got a bit confused about how much I owed and as a result I overpaid, though this was refunded promptly. Perhaps a revised extra-clear statement of from/to dates and amountswould help people like me.”

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Posted 6 years ago

“Booking was easy on line, picking the keys up was hassle free with a friendly service.”

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Posted 6 years ago

“These guys are really reliable and friendly and will make sure you get the best deal for what you need. I've used them twice now and have been really impressed both times.”

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Posted 7 years ago

“Great service and easy access and my equipment feels safe. I would recommend some lighting installation around the site as I do a lot of my business at night”

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Posted 7 years ago

“So easy to organise and the staff were friendly and accomodating. 24 hr acess was invaluable.I would definitely use the service again ☺”

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Posted 7 years ago

“Easy in easy out contract no fuss”

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Posted 7 years ago

“I am still waiting for my deposit back”

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Posted 7 years ago

Thanks for your feedback. You would usually have a refund in your bank account within 3 or 4 working days of you providing your bank details to us after you’ve vacated your store. It would appear that in your case it has taken a few days longer than that. The refund was done on Monday so should be in your bank account today. Please accept our apologies for the time it’s taken on this occasion to make the refund to you. Thank you U Hold The Key Self-Storage

Posted 7 years ago

“Great friendly staff, secure feeling location, and very reasonable prices”

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Posted 7 years ago

“The service I had from the onsite staff for this location was amazing, they showed me around a number of units to ensure I was happy with the location. Very friendly and professional onsite staff.”

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Posted 7 years ago

Thank you for your feedback, we have passed it on to the onsite staff, and he is thankful for your glowing review. Thank you U Hold The Key Self-Storage

Posted 7 years ago

“Everything operated perfectly.”

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Posted 7 years ago

“Easy, no-hassle service! Great staff; would definitely recommend!”

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Posted 7 years ago

“Very happy speed dealt with friendlyness of the person who handed me the key at Toronto”

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Posted 7 years ago

“Very professional service. Container spotless and secure. Would definitely recommend and use them again.”

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Posted 7 years ago

“Does everything it says on the tin. Good quality storage, once you pay they leave you to it.”

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Posted 7 years ago

“Great price and instant availability. Location quiet and easy access at anytime .”

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Posted 7 years ago

u hold the key is rated 4.8 based on 326 reviews