Name: Tyre Savings
Rating: 4.30

“I’m pleased with the saving made on a pair of tyres but I was sold an MOT that couldnt be carried out through lack of communication between the garage and tyre savings.com. So as a result caused more disruption to my daily requirement for my car during the day for work. Not impressed!”

Helpful Report

Posted 6 years ago

Hi Thank you for your feedback regarding your recent booking. I am pleased you made a good saving on the tyres you purchased with us. I am very sorry to hear you were unable to have the MOT done as expected though. I have looked into your order and sent you a private response. Kind regards Ashleigh Tyresavings.com

Posted 6 years ago

“The garage that I used was great and I have no problem with there service. However when arriving the tyres that I ordered had not yet been delivered. Luckily the garage had some other tyres that they had in stock.”

Helpful Report

Posted 6 years ago

Hi Sam Thank you for your feedback. I am very sorry to hear that the tyres ordered were not available for your fitting as expected. I have looked into your order and can see that we have a proof of delivery which was signed for on 20th in time for your fitting on the 21st. I have sent you an email with the proof of delivery paperwork attached for your reference. I have sent all the details over to their head office to look into further, and I will speak with the fitting centre when they are open in order to find out why they couldn't fit the tyres we supplied for your booking. I apologise for any disappointment or inconvenience this caused you. Kind regards Ashleigh Tyresavings.com

Posted 6 years ago

“they damage my wheel”

Helpful Report

Posted 6 years ago

Hello and thank you for your review. I'm very sorry to hear that your wheel was damaged during your fitting. I can appreciate this must have caused disappointment. All liability for damages are the responsibility of the garage. If you haven’t already I suggest you speak and visit the garage so they can examine your vehicle. I have sent you a private message Kind Regards Adam Tyresavings.com

Posted 6 years ago

“Tyres delivered to garage without paperwork so garage could not fit at booked in time, Had to be done the following day when garage very bizzy..No apology received from Tyresave,although they informed garage they would phone and do so..Not a very slick operation,in fact typical useless British service.The fitting.Garage was excellent.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your valued feedback. I am very sorry to hear the garage could not locate the paperwork for your appointment. When a booking is placed the garage receives an automated email with the date and time of the fitting so they can then log that onto their system, so there is no excuse for your experience. I apologise for us not getting in contact with you, we understood the garage were happy to arrange a new fitting slot directly with yourself. We feel it is a smoother system arranging directly with the garage in these rare situations as you can arrange a time and date that is convenient for both yourself and the fitting centre. I am very sorry you haven't received a much deserved apology for this major inconvenience. I have raised the issue with the depot responsible for delivering the tyres and the paperwork. I have also forwarded the details of this booking to our IT department to investigate further into why the automated email was not picked up on. Without customer feedback we're unable to refine our practices to make sure we can provide future customers with the best service possible. Once again I apologise for the sub-standard service you have received. I am happy to note that you thought the chosen fitting partner delivered excellent service. I have sent you a private message Kind Regards Adam Tyresavings.com

Posted 6 years ago

“Appoinment at 10:30..x2 front wheel tyre change nearly 2hrs...very slow..”

Helpful Report

Posted 6 years ago

Hi, Thank you for your valuable feedback. I am very sorry to hear that your fitting took longer than expected, as our fitting partners use state of the art equipment they often have very high workloads. Also due to the nature of the business it is unfortunately very easy to over run on what could appear to be the simplest of jobs. That being said, we still expect high levels of customer service and the garage should have tried to contact you before the fitting if they knew they were running late. I have taken down the details of the fitting centre and will raise a complaint with their head office, specifying the need to comply with the time slots. I have sent you a private message that goes into more detail. Kind Regards Adam Tyresavings.com

Posted 6 years ago

“The tyre fitter had no idea I was going to get tyre fitted, they were busy at the time I had chosen so had to hang around. They had no info on payment so it took a further 40 mins to sort out what I had to pay and how they put it through their system.”

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Posted 6 years ago

“My first apointment was refuse without any reasons thats why im not happy cause I need to move all my busy week.. But the second apointment was made for next Day So was not very bad..”

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Posted 6 years ago

“Albeit the purchase process was good, the actual fitting was appalling as the garage did not know of the timeslot that was allocated and I had to return to the garage later in the day and even then I had to wait another hour as they were short staffed. I appreciate that this was probably not the fault of Tyreservices and that the garage perhaps should have checked what was due in that day? The chap at the garage said that Tyreservices did not check with the fitting garage before setting time slots?”

Helpful Report

Posted 6 years ago

Hi Mr Marsden Thank you for taking the time to write a review regarding your recent experience ordering through Tyresavings.com and fitting at Formula one autocentre in Swindon. I am very sorry to hear that this was not a good experience, and that you were unable to have the tyres fitted at 9.30 as expected. I apologise for any inconvenience this caused. I have looked into your order further and sent you a private response. Kind regards Ashleigh Tyresavings.com

Posted 6 years ago

“Didn't use your service in the end as you sent me an email, after the initial confirmation of the time slot, to say that there was problem obtaining the tyres that were ordered for a Saturday fitting and you had changed my appointment to Tuesday. Unfortunately I was not in the area on Tuesday so had to make alternative arrangements with another on line supplier.”

Helpful Report

Posted 6 years ago

Hi Mr Meaden Thank you for your feedback. I am very sorry that you were unable to have your tyres fitted as expected on the Saturday and that you had to look elsewhere to source tyres. I understand this must have been very disappointing for you and I apologise for any inconvenience this caused. I have looked into your order and sent you a private response. Kind regards Ashleigh Tyresavings.com

Posted 6 years ago

“Webbsite good and easy to use. Chose a time slot and a local tyre fitting company. Tyre price was good. Good comms from Tyre Savings - told me tyre was on its way etc to fitting station. Arrived at fitting station - they don't do slots!!!! Took 1 1/2 hours to fit. never had this with ASDA tyres - whay offer slots if the fitting station dont use them.”

Helpful Report

Posted 6 years ago

Hi Mr Chapple, Thank you for your feedback. I am very sorry that you did not have a good experience having your tyres fitted. I apologise for any inconvenience this may have caused you. I have looked into your order and sent you a private message. Kind regards Ashleigh Tyresavings.com

Posted 6 years ago

“Order Reference: TYSAV10412 The online booking process worked very well and the combination of price and availability of a local fitter within the time window I wanted swung the deal. However, on arrival at the fitter (Formula One Autocentres) at the appointed time, the process began to unravel. Fitter said they had no record of my appointment and had no paperwork for the tyres that had been delivered and no idea how they were to take payment. A 35 minute delay ensued as fitter phoned around to confirm account codes, etc before proceeding. When I got home I found the fitter had badly damaged the paint on one of my alloy wheels (Photos available), which will now require repair. Overall, a disappointing experience, due to the disconnect between tyresavings.com and the contracted fitter and the poor service received and damage done to vehicle.”

Helpful Report

Posted 6 years ago

Hi Thank you for your feedback. I am very sorry that you did not have a good experience at the fitting centre, Formula one autocentre in Bristol. I have looked into your order further and sent you a private response. Kind regards Ashleigh Tyresavings.com

Posted 6 years ago

“Good price.... shame about the service received. Over 2 hours to fit tyres. Poor customer service received which was a shame as wanted to support local business.”

Helpful Report

Posted 6 years ago

Hi Thank you for your Feedback. I am very sorry to hear that you had a long wait at the fitting centre, having your 4 tyres fitted. We would normally expect 1 tyre to take 15-20 minutes to fit, maybe a little longer if a large size or runflats. I will speak with the fitting centre to check why your fitting took longer than anticipated and to try ensure nothing like this happens again. I apologise for any inconvenience this may have caused. Kind regards Ashleigh Tyresavings.com

Posted 6 years ago

Hi Thank you for your feedback. I am very sorry that you had a long wait at the fitting centre having your 4 tyres fitted and for any inconvenience this may have caused you. We would normally say to allow 15-20 per tyre for a fitting and maybe longer if the tyres are a special fitment such as runflats or of a larger size. I will speak with the fitting centre to check why your fitting took longer than expected and to see if there is anything we can do in order to prevent something like this happening again. Kind regards Ashleigh Tyresavings.com

Posted 6 years ago

“Quick service and very reasonable price”

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Posted 6 years ago

“Great price for budget tyres , unfortunately when I turned up for fitment, I was told that my allocated time slot was not available nor had it been arranged prior by tyre saving.com . There seems to be a communication problem between tyresaving.com and the garages they use . Had to wait 2hrs extra .”

Helpful Report

Posted 6 years ago

Hi Thank you for your feedback. I am very sorry that you did not have a good experience having your tyres fitted. I apologise for any inconvenience this may have caused you. I have looked into your order and sent you a private message. Kind regards Ashleigh Tyresavings.com

Posted 6 years ago

“Used tyre savings cause they let me pay on the day rather than up front. I was booked in at 12.30 so turned up at 12.20 only to be told they shut in ten mins! Not good.”

Helpful Report

Posted 6 years ago

Hi Thank you for your feedback. I am very sorry that you did not have a good experience having your tyres fitted through Tyresavings.com. I apologise for any inconvenience this may have caused you. I have looked into your order and sent you a private message. Kind regards Ashleigh Tyresavings.com

Posted 6 years ago

“Your service is spoilt because you do not communicate with the tyre fitting company. You alow me to book a time that is convenient for me without checking with the fitter that they can accomodate me at that time. That leads to long delays and a waste of my time. This inefficency on your part gives you a poor image and will lose you recomendations and potential customers.”

Helpful Report

Posted 6 years ago

Hi Mr Fage Thank you for your feedback. I am very sorry that you did not have a good experience having your tyres fitted. I apologise for any inconvenience this may have caused you. I have looked into your order and sent you a private message. Kind regards Ashleigh Tyresavings.com

Posted 6 years ago

“When I arrived at the tyre fitting location at the appointment time my order had not been transferred into their booking system. As I was the first appointment for the day they could not start the job until Head Office opened and manually added the order to their internal job system. I had 30 minutes of wasted time waiting for this to happen,”

Helpful Report

Posted 6 years ago

Hi Paul, Thank you for your feedback. I am very sorry that you did not have a good experience having your tyres fitted and were delayed 30 minutes. I have looked into your order and sent you a private message. Kind regards Ashleigh Tyresavings.com

Posted 6 years ago

“If you tell a customer to make an appointment with the fitter then you must ensure the tyres are there. Twice they were not. You cannot expect repeat business if you don’t perform”

Helpful Report

Posted 6 years ago

Hi Stewart, Thank you for your feedback. I am very sorry that you did not have a good experience ordering with tyresavings.com. I have looked in your order and sent you a private message. Kind regards Ashleigh Tyresavings.com

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Tyre Savings Reviews