Twelve Transfers Reviews

Name: Twelve Transfers
Address: Jhumat House, 160 London Road, London
Rating: 4.80

4.8 Rating 598 Reviews

97 %

of reviewers recommend Twelve Transfers

4.8

Based on 598 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Twelve Transfers:

Twelve is not your regular taxi, minicab, shuttle, airport transfer... or whatever you would like to call it type of service. We are't new in the business, but yet we are creating something new.

With over 6 years experience in the London taxi and minicab industry, you can be sure that Twelve will always find you the best driver and car. Our aim is to offer a great alternative to the existing solutions, but in a simpler way. Rest assured that whatever requirement you might have, we are here to fulfil it, Twelve months a year at your service.

Twelve - more than just a transfer...

Visit Website

Phone:

+44 (0)20 3479 5700

Email:

feedback@twelve.london

Location:

Jhumat House, 160 London Road
London
IG11 8BB

Write Your review

Tell us how Twelve Transfers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt and very polite!”

Helpful Report

“All fine. Our driver Mr. Eugen waited for us as our flight arrived to the North terminal while it was planned to the South one. He helped us with the luggage and drove carefully towards our destination. Unfortunately we were really tired from getting up early, and weren't really much in terms of conversation, so apologies to Mr. Eugen. Definetely, all well.”

Helpful Report

“Excellent service from first contact through to drop off, refreshing to find a company that are not just focused on ££££ - customer service is very important to them and they work extremely hard to ensure your experience with them is second to none. Will gladly recommend to friends, family and business acquaintances.”

Helpful Report

“Excellent service! I will be choosing Twelve Transfers again on the next ocassion!”

Helpful Report

“Thank you for organising our transfer, a very nice gentleman was waiting for us at arrivals, helped with luggage, very nice car and smooth driving. Price was reasonable but I managed to get a discount by registering online. Would recommend!”

Helpful Report

“Car arrived on time, driver was polite and drove very comfortably.”

Helpful Report

“Driver was on time, reasonable price and they offer possibility to book/pay online securely (makes a huge difference to me personally). A very nice gentleman was waiting for me at arrivals with my name on display, offered me a bottle of water and got back home in no time. It's nice to find a company that offers what they say and will definitely give them another try when next travelling. Thanks!”

Helpful Report

“excellent service, arrive on time!”

Helpful Report

“Great online support, clear email notifications with all journey details and great follow up with updates. Journey was as good, driver was waiting at arrivals with a name board, helped with the luggage and even offered a bottle of water to each of us. Great value for money and would definitely recommend/book again!”

Helpful Report

“Good price, good communication and was kept updated before my journey. Driver was very polite and overall a good service!”

Helpful Report

“Great service, driver was on time, waiting at the arrivals hall as stated, with my name on a board, even though our flight was nearly 1 hour late. Very pleasant driver with an impeccable car, drove us back home in no time. The booking experience is quite easy, the fact you have live chat support makes it even better, not always wanting to make a phone call at 2 in the morning. We received all the required information by email and text prior to travel, great customer support and would definitely use them again without second thoughts. Thanks!”

Helpful Report

“very good, comfortable, quick. all be back ;)”

Helpful Report

“Excellent service at a reasonable price. From start to end I was impressed with the friendliness of the operator to the skills and driving of the chauffeur. Don’t usually fall asleep when a stranger is driving, but I had no problems this time. Will use again. Thanks!”

Helpful Report

“Friendly driver, nice car, reliable so far (this is my second transfer) and they seem to have good prices. So far so good!”

Helpful Report

“Wanted to thank Twelve for the lovely service they have offered us while travelling with you earlier this month. Getting to Gatwick, especially during rush hour, can be very tricky and it was always a worry for us, but your estimate was spot on and we didn't end up waiting numerous hours at the airport. Your driver Eugen was very polite and helpful with the luggage; not to mention the car which was spotless.”

Helpful Report

“We experienced a very efficient and caring service last week. I booked over the phone and the operator was extremely helpful and kept me informed at all stages about the progress of the booking, even though I was unsure of the exact time we'd need the pick-up. Our driver was exceptionally solicitous of my mother who was leaving hospital after open-heart surgery. She also suffers with travel sickness and he drove so carefully to avoid any discomfort for her that she had no problems. The car was immaculate and arrived promptly. We made great time and arrived much earlier at our destination than we'd anticipated. This company offers great value too - all in all, I would highly recommend them.”

Helpful Report

“Excellent service! Driver was actually early for the transfer, had a really nice car and got at Heathrow Airport within time frame. Professional and friendly staff both in the office and on the streets, will definitely use again!”

Helpful Report

“Big thank you to Twelve for offering a wonderful finish to our honeymoon! Was relunctant to book with them at start but couldn't be any happier after we got home; as per email confirmation, driver was waiting for us at arrivals with a name board, got on the road in no time and we were home before we new it. The driver was very kind and helped with our luggage at Gatwick and when we got home, car was clean and overall a very satisfied customer!”

Helpful Report

Twelve Transfers is rated 4.8 based on 598 reviews