TV Aerial Specialists Ltd Reviews

Name: TV Aerial Specialists Ltd
Rating: 4.60

4.6 Rating 346 Reviews

91 %

of reviewers recommend TV Aerial Specialists Ltd

Company Reviews

Metrics

Info

4.6

Based on 346 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About TV Aerial Specialists Ltd:

Fast and affordable TV, Aerial & Satellite installation specialists.

Visit Website

Phone:

0808 169 2979

Email:

sales@tvaerialspecialists.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely superb service. I will definitely be using this company again very soon.”

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“Came bang on time as arranged introduced themselves got straight on with sorting the problem advised me what was wrong and fixed it all done within the hour the two technicians were very polite would use again if required.”

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“Months after paying £400 we are still without the Satellite TV we asked for. Back in December of 2021 arranged for an engineer to set up Satellite TV. The engineer was not fit to do the job, could not pull the cables through without help, did not know how to setup to box himself and could not climb a ladder to mount the dish to the house. The dish ended up so low we almost have to duck past it to get to our side entrance and we had to workout the setup of the box together to get it working. A few days after the engineer left the satellite stopped working with no picture being received. Engaged in multiple phone calls in which we were told a engineer would be arranged to come out and fix the issue but given no date and no one ever arrived. Phoning back multiple times over the next couple weeks results in similar responses. We have tried emailing instead but other that sporadic replies and suggestions like un-plug and re-plug the box or turn it on and off again, try another box/cable, nothing has been done and months later (May 2022) we still do not have working satellite. We have paid more than £400 and have received nothing that seems to work, poor workman ship and dreadful customer service”

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Unfortunately not all true. The antenna position was agreed before installation. We have since sent a replacement receiver and are still awaiting the return of the original one. As always, there are two sides to every story. We cannot be held responsible for customers who cannot understand the menus of their own receiver. We did try ( on several occasions ) over the phone and via email to resolve the loss of picture ( sound ) was still fine. An unfortunate experience for all. Regards, Sean Howard. THE TV AERIAL SPECIALISTS LTD.

“Great work carried out by the engineers really happy with the job would 100% recommended.”

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“Spot on good guy no messing about job done thanks”

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“The fitter was very nice and did the job in no time. Would recommend just for that alone.”

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“Excellent, quick and professional services carried out by the engineer.”

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“I decided to install my new 65" TV on the wall, and got in touch with TV Aerial Specialists. They came a few days after on a survey visit, during which, by virtue of their experience and professional knowledge, they even helped me decide the best position for my TV. This was a big help because I was really struggling to decide where the TV should be. On the day of installation, I was lucky to have 2 very efficient and very friendly and patient guys (Ricky and Jordan), who arrived full of energy and enthusiasm, and carried out the installation very swiftly. They ensured the TV was working absolutely well before leaving. It is now a beautiful and cherished addition to my lounge. I am thinking of getting them to come to install one in my bedroom, and will recommend TV Aerial to anyone looking for a tidy, problem-free installation. Your day will even be better if you're lucky to get Ricky and Jordan - absolutely lovely.”

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“Fixed the problem in 10 min. Thought it was a bit expensive at £120.”

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“Professional, friendly service. Great advice and quickly resolved our problem.”

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“Sorted out new ariel and 3 tv’s. Very efficient and on time with a pleasant personality. 5*”

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“Turned on time. Very good at their job and tidy.”

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“Excellent service. The engineer came out on the same day I made the call. My new satellite dish was installed quickly and efficiently. Would definitely recommend and will use the company again if the need arises.”

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“Asked for a quote. Got a call on Sunday evening to arrange a time. Gave a vague will be there between 8am and 5pm and then the engineer never turned up on the day.”

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The Engineer did call but got no reply. An unfair review

“Very helpful and great service, would definitely use again.”

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“The engineer was first class and explained everything without too much jargon. Should the need arise I will definitely use your company again and have already made a recommendation to my relatives.”

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“It was an amazing experience, it is definitely a job well done.”

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“Avoid. Damaged my brand new tv and new cabinet. Heavy Sky Glass TV brand new. Dropped by a young lad who didn’t seem to know what he was doing, the other fella could barely walk let alone carry a TV. Tried to charge £50 for brackets that cost £10 on eBay. Wanted £250 to mount two TV’s. I just wanted them done for the safety of my children but now I wish I’d looked elsewhere. Really shoddy and left the place in a complete mess. Was even asking me for tools that they should carry. I even ended up helping them because I could see what cowboys they were.”

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What nonsense, the customers boyfriend damaged the TV not our guys. Internal CCTV was available but customer refused us access to the footage. Very unfair comments

“Easy and quick process. Thanks :)”

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“Sean Gore... Was the technician and was absolutely brilliant. Explained everything clearly .. didn't charge for anything that was not necessary. Couldn't have been more grateful for his care and understanding due to them being an elderly couple Ann Elaine Dono carer for Mr Mrs Best”

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TV Aerial Specialists Ltd is rated 4.6 based on 346 reviews