True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,981 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A minor fall from their usual exemplary standard - communication was not as instant as it had been ( I had to chase a couple of times). Information I requested on potential providers was not provided as quickly as it should have been. However on the positive side once the validity of the claim was established and medical documents/reports received by True the claim was paid quickly.”

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Posted 4 days ago

“Luckily there has been no need to use this insurance since it was bought. However, the company are easy to contact and helpful when I did get in touch with them”

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Posted 1 week ago

“Easy to navigate website to purchase in respect of Kilimanjaro extreme trekking insurance.”

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Posted 2 weeks ago

“I like how clearly the activities you can do at different levels are spelled out. A slight nuisance when booking multi-trip policies is that you have to restart your whole booking from scratch with today's date if you want cancellation cover to start straight away. It's great that there's a warning about that before you finalise, but that warning should also appear when you first click on the multi-trip tab, along with an option to change the start date without having to start from scratch.”

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Posted 2 months ago

Hi there No, we're really not that mean. You are alerted by a pop-up towards the end of your application reminding you that cancellation cover doesn't start on Multi-Trip policies until the start date of the insurance, and it gives you the option of pressing a button which says "Change Start Date" which changes the start date of your policy with no further action from you, or "Continue" which people may select if that don't need cancellation cover. The True Traveller Team

Posted 2 months ago

“The annual policy seemed suitable for me and reasonably easy to understand. I did have a query which was answered very fast. Looking ahead I only wish they could increase the age limit to 70.”

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Posted 2 months ago

“Very pleased with the service thus far. My claim was settled very promptly”

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Posted 2 months ago

“Very easy process just wasn’t sure how to get a medical report from the hospital in Canada-turned out they posted it to my address in UK. Fortunately there was someone there who could scan and upload to True Traveller. Once it got to them it was really quick.”

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Posted 2 months ago

“The True traveller team handled my claim with immediate action which I was super grateful for. Within two days of making the claim I was informed and reimbursed with the money that I requested. Stellar service!”

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Posted 2 months ago

“Buying experience online was much more streamlined than most. Options clearly explained, and medical Qs succinct. Easy peasy. Proof of the pudding will be how well they handle claims if I’m unfortunate enough to need to do so.”

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Posted 2 months ago

“I forgot to buy travel insurance before I left the UK, normally pay around £20 for the week, with true traveller I paid £79, but can’t complain as I needed travel insurance. It was easy to get the insurance online with true traveller.”

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Posted 3 months ago

“Helpful on phone. Good price in comparison with similar products”

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Posted 3 months ago

“I usually have no problems with completing extensions of travel insurance. But this time it left off one of the health conditions I'd typed in and I was left wondering if it didn't need to be recorded or if it was a mistake, but the system wouldn't let me go back to put it in - it just blocked the addition of any conditions, so I had to leave it as it was, which was frustrating”

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Posted 3 months ago

“Quick supportive customer service.”

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Posted 4 months ago

“one of the few who covered what we needed not just therun of the mill stuff”

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Posted 4 months ago

“So efficient with processing the claim. Heard back within 24 hours and already getting my refund this week!”

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Posted 4 months ago

“Haven’t used it yet but good pricing”

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Posted 5 months ago

“Easy to navigate and to choose your desires program Seems that they cover medical issues satisfactory”

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Posted 5 months ago

“Super easy and efficient! They react immediately and are always willing to help out. Made two claims and both got settled quickly, as well as the reimbursement. Thank you!”

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Posted 6 months ago

“I didn't have a lot of experience with others travel insurance but with TRUE TRAVELLER was easy to find what I was looking for. The website is very easy to understand and the price not so bad.”

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Posted 6 months ago

“I have used this policy once before and am now just embarking on a long backpacking trip to South America. The help and advice I received talking to the customer advisors was exceptionally helpful and the policy seems fit for someone in my position - particularly its flexibility.”

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Posted 6 months ago

True Traveller is rated 4.8 based on 1,981 reviews