True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,965 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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“Provided efficient and comprehensive advice while I was purchasing traveller insurance. Website is easy to use and provides simplified terms and conditions. Would definitely recommend.”

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Posted 5 years ago

“We have always had an excellent experience dealing with true Traveller. When you are abroad and just had an injury or accident is when you need help the most. The true Traveller team has always been there for us, advising, calling to know if we are doing better and in the end explaining how we can file a claim to get what we are covered for. Best insurance experience we have ever had.”

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Posted 5 years ago

“Excellent customer service, answered all my questions clearly and helped me get the best insurance for my needs.”

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Posted 5 years ago

“Clear honest and simple to arrange. I regularly use True Traveller, because it's so easy to customise depending on the activities I'm up to on my travels. Coupled with great service and definitely right up there with the most reasonable price 5* all day long”

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Posted 5 years ago

“Easy to use, you can choose package you need. Good price.”

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Posted 5 years ago

“Really fantastic user experience. I haven't had to make a claim so far so we will see, but Truetraveller is my go-to travel insurance provider.”

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Posted 5 years ago

“I did extensive research on different insurance providers and finally chose Truetraveller. It is extremely easy to choose the exact coverage you need online, all the terms are no-nonsense and easy to read and best of all, I didn't find anyone who would offer better rates. Would definitely choose them again in the future!”

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Posted 5 years ago

“I had to be helicopter evacuated out of the Himalayas when a trek went wrong and I couldn’t have asked for more from True Traveller. The whole situation was handled for me from start to finish on my behalf, I even got a call a few days later to check how I was doing!”

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Posted 5 years ago

“Really easy to use with very clear information. Customer service are also really helpful. Would definitely use again”

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Posted 5 years ago

“Awesome service, website is easy to use, policies sent through via email and option to have posted. Easy to understand and great cover. Highly recommend!”

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Posted 5 years ago

“Really simple and transparent way to get a quote at a very reasonable range of costs. Customer support were very quick to answer any queries we had- I have no doubt they will be just as helpful if a claim arises”

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Posted 5 years ago

“Over the next 6-months I am backpacking through Central America on my way from the UK to Australia. True traveller was the best price I could find online for one-way travel insurance. As a freelancer, I have to travel with my gadgets - laptop, drone, camera, phone etc. It was great having the option to specifically cover these items instead of having them fall generally under valuables. The website was really easy to use and I got an email confirmation straight away. I recommend using the live chat function on their website. There were a few things I wanted to clarify before I purchased and getting an instantaneous response from a real person was great peace of mind (the transcribed chat was then emailed to me as a record of correspondence). Travel insurance is so important when your backpacking, I’m now all ready for my trip! Thank you True Traveller, Chelsie (@suitcaseandi)”

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Posted 5 years ago

“With True Traveller you know what you're purchasing, and what you're getting. They're very reliable, their website is very efficient and easy to use. You also just know, that they understand what it is like to be a traveller. This gives them the perfect understanding of how travel insurances should work, and how they should be catered correctly for people. Easy to use, and trustworthy.”

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Posted 5 years ago

“Really easy to use and could set up insurance whilst already abroad”

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Posted 5 years ago

“I bought this policy for my Nepal trekking trip because after searching this one seemed best for the price. They were very clear on whats included and excluded with my policy and also how to contact them in case I needed it. They also emailed me before my trip about risk of AMS and the precautions to take which I thought was useful. Thankfully my trip went well ,so I cant review about the service I would have got if I actually had to contact them.”

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Posted 5 years ago

“The best travel insurance for me. I did a travel to Indonesia for 2 months and I had a motorbike accident and my camera was broken. They paid me everything without any problem and very fast. I always will go with truetraveller :)”

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Posted 5 years ago

“Good policy, allows you to buy it when you are already abroad, great feature and like that you can add optional extras to your policy.”

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Posted 5 years ago

“This is my second time taking an insurance at True Traveller. Last year on my first year in Australia I didn't have any problem with them and I want to trust them for my second year as well. It is an insurance thought by and for travellers and it covers the necessary stuff that you need for your journey at a very affordable price!”

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Posted 5 years ago

“Excellent policies. TT have me covered for all of the things I want to do whist traveling and the rest. Great customer service and super easy to amend and adjust my policy online from anywhere in the world . 10/10 would recommend for your adventure!”

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Posted 5 years ago

“I have bought this insurance a few times and although (fortunately) I haven't had the necessity to make any claims, I am glad enough of my choice. The information is clear and whenever I had questions they quickly answered. The options to choose from are quite extensive and I really like the simple interface.”

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Posted 5 years ago

True Traveller is rated 4.8 based on 1,965 reviews