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True Traveller Reviews

4.8 Rating 1,881 Reviews
98 %
of reviewers recommend True Traveller
Read True Traveller Reviews

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

Anonymous
Anonymous  // 01/01/2019
Easy to understand website and very helpful when I phoned up to ask a few questions.
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Posted 4 years ago
We chose TrueTraveller due to their outstanding customer service and responsiveness. We have very high expectations of our service providers and True Traveller surpasses these in every way, from the swift and easy on line booking through to their amazing support on our last policy where we found ourselves unexpectedly stranded in Buenos Aires. Highly recommended.
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Posted 4 years ago
Very easy to use website, very clear helpful information and efficient reliable service.
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Posted 4 years ago
Easy to obtain and great to use
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Posted 4 years ago
No fuss, no hidden information, very clear company. Great that they gave Coronavirus cover to those who bought policies before the pandemic - many companies did not do this - it enabled us to continue travelling with confidence. Very happy that you can also start a policy when you are already on a trip and get a discount for renewing! Will definitely use again for a long trip :)
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Posted 4 years ago
Easy to use and understand
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Posted 4 years ago
Great cover at an affordable price! I'd recommend True Traveller to anyone thinking of backpacking.
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Posted 4 years ago
Easy to use, super easy to extend before your policy expires.
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Posted 4 years ago
Needed insurance for moving to Canada and True Traveller was by far the cheapest and best value for money. Third time using them and they cover everything I need to.
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Posted 4 years ago
Very reasonable prices for a two year insurance. Customer service live chat is wonderful and very efficient! Thank you
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Posted 4 years ago
I've always had a good experience with True Traveller, easy to sign up for and immediate coverage.
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Posted 4 years ago
Helped us out enormously at short notice. Bonus that they have car hire insurance as an add on
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Posted 4 years ago
Their website is very easy to use, and clear. I needed an insurance company who would let you extend whilst you are already away, and they do just that! Thanks
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Posted 4 years ago
Really clear website and great customer service. Luckily I've never had to claim but if I have a question i can usually find a clear answer on their website, and if not speak to someone and quickly get an answer on their online chat. Would recommend!
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Posted 4 years ago
It is great that True Traveller allows you to take out a policy while already travelling, the flexibility they offer to build your own package is useful too.
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Posted 4 years ago
I have used True Traveller for many years now on 10 trips +. And even though I hardly ever needed their intervention, when I did make claims, there were attended to within the timing guidelines. So I have no complaint and will keep using True Traveller in the future.
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Posted 4 years ago
Everything was simple, clear and quick.
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Posted 4 years ago
Easy to set up when already travelling and very competitive coverage compared to other insurers.
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Posted 4 years ago
Top experience: unfortunately I had to make a claim, and after sending all the documents I quickly got a refund. BIG PLUS is communication: people from customer service are very clear with you and want to make clear everything you need. I asked for another claim, and they made sure to call me to clarify the issue - in the end I discovered that my policy wasn't covering that one but they were super helpful and clear on why. Recommended.
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Posted 4 years ago
I extended my policy - I did it on the website using my phone and it was so quick and simple, it didn’t take more than 5 minutes
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Posted 4 years ago
True Traveller is rated 4.8 based on 1,881 reviews