True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,884 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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“True Traveller is an amazing insurance. I've never had a claim refused, they're always polite and quick. A really trustworthy travel insurance I recommend to all my friends and family.”

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Posted 5 years ago

“Insurance was easy to set up with clear guidelines on exactly what is included. I needed one way travel insurance so my options were limited but I think I would definitely use true traveller again even without needing that specialist cover.”

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Posted 5 years ago

“I have used True Traveller during both of my 2 long trips all over Asia and now I will be using it for my time in Australia and New Zealand. Never did I think insurance would be this easy. They're always available for assistance and the people working at True Traveller are extremely helpful and accommodating. My boyfriend got very sick during our time in Thailand and had to spend 4 days in hospital. We simply contacted True Traveller before going to the hospital and kept them posted on what happened. Before we left the hospital True Traveller had solved everything with the hospital without us having to do much at all and we did not have to pay anything. I will keep on using True Traveller for all my travels because why change something that works this well?”

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Posted 5 years ago

“The only reason I haven’t given Five Stars is because I’ve luckily not needed to make a claim (yet) so not experienced what it’s like going through a claim with this company but, easily the best options and prices for packages available for backpackers like myself. The option to add on extras you might need like certain activities or cover for valuables stolen, lost or damaged but have the option not to opt for to keep cost down is super handy. When I initaly looked for travel insurance it was difficult finding someone that could cover me for 12 months for a price that wasn’t going to break my bank, very happy I found True Traveller! I’ve recenlty taken out a second year of cover for my next 12 months of travelling! Highly recommend!”

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Posted 5 years ago

“Sometimes their premiums are more expensive than other companies but I like that you can purchase insurance while you are travelling which takes a lot of worry off my mind. The one claim experience I had with them was very smooth and was sorted very quickly so I was impressed with that.”

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Posted 5 years ago

“I like how Diabetes is automatically covered in True Traveller's plans. As a type 1 diabetic it's hard to find decent coverage. Of course I wish insulin was included but it's so hard to get cover for pre-existing conditions like mine. I also found the call centre very helpful when I asked about questions on coverage for medical needs. Would definitely recommend to others.”

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Posted 5 years ago

“Easy and clear :) thank you”

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Posted 5 years ago

“Fortunately, I haven’t yet had to make a claim, but the process of buying travel insurance and comparing the different levels of cover are so easy with True Traveller. I would definitely recommend using them!”

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Posted 5 years ago

“It's the second time I choose True Traveller as a travel insurance. I think it's very good and complete for those who travel one way, like digital nomads. Last time I had a health issue and they replied immediately to my questions. I didn't end up going to the hospital or the doctor so I didn't claim anything. I hope I don't need assistance this time either, but you'll never know: I think I'm in good hands.”

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Posted 5 years ago

“This is the first time I have used True Traveller for my holiday insurance but I will definitely use them again. The website was easy to navigate and I was able to get exactly the right insurance I wanted for my holiday without any fuss. They categorised the activities and world zones in an easy to read format. I had my insurance for a mountain hike booked within 10 minutes. The price was right too with a good amount of medical and search and rescue cover.”

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Posted 5 years ago

“Very clear and good value insurance”

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Posted 5 years ago

“Clear policies and easy to find the right one. Very competitive rates as well.”

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Posted 5 years ago

“I have been a customer of true traveller for several years after never returning to the same country I was departing! They consistently have the best deals for backpackers and their service is paperless. I've never made a claim yet so I am very blessed, but I have confidence in the professionalism and efficiency of true traveller.”

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Posted 5 years ago

“Very good, simple process! Able to get insurance even when already traveling”

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Posted 5 years ago

“I haven't had to claim, but buying the policy was easy and True Traveller were seemingly very upfront with useful information to help you make sure you're covered correctly. They also cover for 2 years which is what I needed for my Canadian visa!”

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Posted 5 years ago

“Never had a problem with true traveller. The coverage makes travelling less stressful and they are very responsive when you reach out to them. Plus, they cover you when you are already travelling and on one way journeys which is a big bonus!”

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Posted 5 years ago

“i tried a few web sites form a quote for my trip to Nepal . But found True Traveller very professional and friendly and had time to talk to you and put your mind at rest so far so good . Just starting my trip .”

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Posted 5 years ago

“Booked my insurance fairly late and was already traveling as my company medical insurance was about to expire. noticed my middle name was misspelled on the document but emailed and it was changed very quickly. super happy! thanks”

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Posted 5 years ago

“We have travelled three years already on the row and taken travel insurance from True Traveller three or four times for longer periods. We appreciate the easiness of buying and selecting suitable insurance for our own needs. Price is affordable and lot cheaper than travel insurances in our native country Finland (after three months abroad). We have been lucky enough for not needing take advantage of our insurance, so I can't tell how it works when something happens and we are knocking the wood that we can keep it that way. According the experiment on getting the insurance I'm confident though.”

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Posted 5 years ago

“Easy to use the website, fast to respond to any questions. The information they provide is clear and easy to understand unlike some other insurance websites. Great price for 18 months of round the world travel.”

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Posted 5 years ago

True Traveller is rated 4.8 based on 1,884 reviews