True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,960 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just purchased True Traveller insurance for my trip to Canada. The online process is simple and quick, far less stressful than I had anticipated. I emailed the company to confirm that peanut allergies were covered under the medical and received a response the next morning confirming that it was. Whilst my insurance has not yet been activated I would highly recommend True Traveller based on my interactions with them thus far and the comments given by other participant in the IEC program.”

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Posted 5 years ago

“Very easy to set up the insurance.”

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Posted 5 years ago

“An absolute MUST for anyone going travelling!! This is the 3rd year in a row I’ve used True Traveller and they are the best. Easy to make claims online and easy to add/remove items to the policy. So worth every penny.”

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Posted 5 years ago

“I was insured with true traveller whilst in Canada, I sadly ran into problems when I was rushed into hospital with kidney stones, True traveller were incredible at getting back to me! I submitted a claim afterwards, they even paid for the medication I had to take afterwards! I’m spending another year in Canada and have chosen true traveller again for my insurance because they are brilliant and actually care about their customers! Great customer service, incredible cover!”

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Posted 5 years ago

“The best cover for someone who wants to ski and rock climb! Great comprehensive website that helps you avoid nuisance.”

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Posted 5 years ago

“flexible options when taking out a policy and great value.”

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Posted 5 years ago

“The policy was very easy and straightforward to take out. The extras provide everything you need for your travels, whatever you choose to do. Also, considering the price per day that is quoted, it really isn’t that much. Overall, a very good experience with True Traveller.”

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Posted 5 years ago

“Good user interface, it was easy to select length of insurance, excess and activities. Very clear layout and immediate update of the cost of my insurance so easy to compare prices. I was also offered the chance to extend my plan and received a 10% discount. Very satisfied with the experience. Thanks true traveller.”

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Posted 5 years ago

“We subscribed true traveller when we were already abroad. Our previous insurance stopped working as it has already been 2 years passed, and as long-term travelers and no flyers, we really wanted to be fully insured for our trip. Not only true traveller accepted to insure us without a return flight ticket, they also provide a large choice of options to fit our needs (ie. we don't need to be insured for flight delay/cancellation). Subscription was easy, and true traveller interface is simple use. Their customers service is also great, providing us a support within a day. Thanks again!”

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Posted 5 years ago

“Best insurance to go with for IEC Canada. Simple and easy to understand. Quick to get set up.”

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Posted 5 years ago

“Easy to figure out what policy was best for me and their chat room was very helpful in my decision. Clearly stated what is included.”

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Posted 5 years ago

“Excellent customer service, very clear and understandable conditions, user friendly registration process took me 10 mins including payment etc. All documents immediately in my e-mail and me ready to go travelling. Unbelievably wide range of activities covered in basic insurance product let you just enjoy travelling and don't care about any limitations. Recommend!”

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Posted 5 years ago

“The True Traveller website made the process a lot easier compared to competitor websites, everything you need to know is laid out simply without causing confusion and small prints. Thank you to the True Traveller team!”

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Posted 5 years ago

“Great deal, especially if you want an insurance that covers worldwide skiing!”

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Posted 5 years ago

“Great price, didn’t need to book the extreme upgrade for Kilimanjaro, it was included in the lower upgrade, which great, good thinking by an insurance company is unusual but that’s what made my choice for True Traveller.”

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Posted 5 years ago

“Fantastic packages for travelling world wide”

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Posted 5 years ago

“Good price and good terms. The most important point for me is that you can get the insurance while you are in your destination.”

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Posted 5 years ago

“Good and reliable insurance company. Quick replies by email and good phone assistance when needed. Bought a True Traveller insurance for me and my friend for a long trip in Asia of several months. My friend had an issue and claimed a small amount which was provided also thanks to help of a kind local assistant in Iran. The only kinda negative point: it took quite a while to get the refund (several months).”

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Posted 5 years ago

“I shopped around for a few weeks to find travel insurance but proved difficult as traveling with a one way ticket until I found True Traveller. Although, I’m from Ireland and couldn’t get through to their number on the website nor the over seas number using my house phone. However I requested a call back to my mobile on live chat and they kindly rang me within minutes. The staff member was brilliant on the phone and explained everything so well, went through all my options and also explained a few things that saved me a few pound on the policy. Excellent customer service and I feel I can trust them. Hopefully if I ever do need to make a claim I will have just as good an experience.”

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Posted 5 years ago

“Great policy and decent price when I had stupidly forgotten to update my normal travel insurance to match the trip we were making. (Note no claims were made.) Excellent customer service.”

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Posted 5 years ago

True Traveller is rated 4.8 based on 1,960 reviews