True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,934 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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“Quick and easy to apply, everything is explained clearly , and it has every options for every kind of travel you may need to partake.”

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Posted 4 years ago

“Your staff are amazing ! Morning of 2/9/20”

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Posted 4 years ago

“Very clear website, plenty of options for tailored insurance, fast and efficient customer service response.”

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Posted 4 years ago

“The process of purchasing this insurance is extremely easy and streamlined. Being able to add on or take off multiple options is great. One of the only companies that provides a service when you’ve already left the country too! Covers me for Kilimanjaro, Safari, volunteering, backpacking, allsorts! ...without being crazy expensive.”

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Posted 4 years ago

“Website was easy to navigate with clear and easy to understand packages”

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Posted 4 years ago

“Easy to navigate, quick to reply and clear terms etc”

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Posted 4 years ago

“I found it easy to extend the policy”

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Posted 4 years ago

“Been a customer for a few years now, and they're EXCEPTIONAL. They reply so quickly, super friendly and helpful.”

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Posted 4 years ago

“It's a great insurance for when your actual one ran out or while you're already travelling.”

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Posted 4 years ago

“Highly recommend! Fantastic customer service, clean and user-friendly website, and excellent customization options when selecting your policy cover. I searched far and wide for an affordable policy that would cover a couple travelling - despite FCO travel advice - for 12+ months across Europe. True Traveller was the only option that ticked all of the boxes and allowed us to customize as required. Even the support that I received from the customer service team was incomparable! I spoke to Craig over the phone and was advised to email so that I could get a definitive answer from the policy underwritters. I was skeptical about emailing due to time restraints but was speechless when Tim responded in less than an hour!! Despite my vague, scenario-based queries, staff provided excellent clarification in record time, all while being friendly human beings - amazing!”

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Posted 4 years ago

“Thankfully I didnt have to file an insurance claim but the purchase process seemed transparent and easy to understand and I was generally satisfied with the service.”

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Posted 4 years ago

“Very easy to use website, good cover and good price.”

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Posted 4 years ago

“Great extensive travel insurance cover for one way trips or trips with unknown return date. One of the only providers that do this type of cover. Plus you get 10% off if you need to extend your policy with them so are rewarded for your loyalty! Plus asy to access customer service, only a few minute wait on the phone.”

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Posted 4 years ago

“Easy straightforward process, sufficient information, no overload of emails.”

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Posted 4 years ago

“Very easy to set up and catered perfectly for our needs”

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Posted 4 years ago

“I found the customer service really great - I emailed to ask questions and only a few hours later received a detailed reply. I found the staff member very understanding of the difficulty of travelling home during covid-19 times, which was reassuring.”

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Posted 4 years ago

“The experience of booking extended travel insurance through True Traveller could not be easier. The website is easy to use, and you have a clear view of the precise nature of the cover you are buying. The inclusion of a pre-approved list of medical conditions is also very helpful. For people who live on the road, or who choose travel as a lifestyle, it's important to have that sense of security, to know that it is easy to get the cover you need, and True Traveller give that. There's no better choice.”

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Posted 4 years ago

“Pros: Website is easy to manoeuvre, staff quite easy to get hold of on the phone to discuss any queries. Cons: Higher cost possibly due to covid and baggage not being included is unusual.”

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Posted 4 years ago

“I was impressed by the Sales Staff who attended to my request of drawing up an Official Declaration of the policy during these difficult times of COVID-19.”

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Posted 4 years ago

“I used true traveller when backpacking Australia, they were very helpful with what cover I would need for all the activities I wanted to do and what cover would suit my work in the medical industry. I am very happy and they were super helpful when I made my claim and I had my money back in no time! I recommend them to everyone who I’ve influenced into travelling with my adventures and have even just brought more cover from them for my second year in Australia!”

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Posted 4 years ago

True Traveller is rated 4.8 based on 1,934 reviews