True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,881 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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“True Traveller is always our first choice of Insurance when we travel. Since last year traveling full time you need a insurance to rely on and True Traveller is the solution for many backpackers like us.”

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Posted 2 years ago

“I have long term insurance here, for the emails they replied within a few hours and they were very helpful. In the chat the replied immediately. The insurance policy can be understand easily and website also contains a lot of information. Buying process was easy and fast. (I did not have a claim yet.) Recommended.”

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Posted 2 years ago

“Buying experience was very positive, I needed to ask a few questions and was answered promptly and my queries were answered quickly.”

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Posted 2 years ago

“I sow some others insurances that are good but something always missing ( or not covid or not personal belongings or natural diseases), this one is the most complete. Having the single buttons so you can add to basic medical insurance whatever you need. And also you can choose long term staying without have to go out after 60-90 days cose you’re covered for the hole chosen period. Hope will not have any illness or accident, but in case will let you know did they pressed the claim.”

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Posted 2 years ago

“I booked my travel insurance online. I found the website very user friendly.”

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Posted 2 years ago

“Very good buying experience. No pressure phone calls, as was the case with other insurers. The options for cover were clear.”

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Posted 2 years ago

“Saw on line first, then used the phone service. Great very helpful, sent through everything while I was on the line. Really hoping I don’t have to test out the claims side of it 😂. Thanks for making the process easy!”

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Posted 2 years ago

“Obtained in a hurry for my son, who had forgotten to take out travel insurance! Quick and easy to use”

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Posted 2 years ago

“Applying for travel insurance online was extremely straightforward and when, after I’d paid for the policy, I had a query the people who dealt with it were very pleasant and efficient.”

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Posted 2 years ago

“Answer the telephone, well informed and courteous staff (Stefan was excellent) are very helpful and the website actually works. The most simple and efficient insurance provider I have ever dealt with.”

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Posted 2 years ago

“I have used True Traveller for my travel insurance twice now and more importantly had to make a claim while travelling last year. I found the claim handling procedure easy and efficient and all medical expenses i incurred were swiftly dealt with and payment was received within a few days. While arranging cover for my current trip an error on my part resulted in me paying twice for the same cover and having two policies. My cancellation request for one policy and refund was dealt with on the same day after I emailed and called explaining my situation. All representatives of True Traveller have been courteous, understanding and friendly. Following my experience I am more than happy to recommend True Traveller.”

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Posted 2 years ago

“Good value, easy to complete forms.”

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Posted 2 years ago

“Excellent service whether online or via the phone”

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Posted 2 years ago

“It was exactly what I needed. Easy to navigate. Just sincerely hope I don’t need them but if I do it’s a great relief to know I have the policy!”

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Posted 2 years ago

“Great service and really helpful with queries I had. It’s quite unusual in this day and age for Customer Service to be so fast - answering both the phone and emails almost immediately and being able to give straight forward answers. Thank you for all your help.”

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Posted 2 years ago

“Very quick and easy to get insurance”

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Posted 2 years ago

“Easy, straightforward, great offer”

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Posted 2 years ago

“So easy to use! I'm not exactly savvy with this sort of thing, but I had my insurance certificate in my inbox in about half an hour. Highly recommend.”

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Posted 2 years ago

“Easy to purchase a policy online, and received an email shortly after from the company advising that I may have entered something wrong and doing it differently could make it cheaper for me, very happy with their kind advice.”

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Posted 2 years ago

“Web site is intuitive and easy to use. The specific travel activities that I will be engaged in were held on the daTabase and pointed me to the associated insurance product. This is brilliant as it takes all of the guesswork out of it.”

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Posted 2 years ago

True Traveller is rated 4.8 based on 1,881 reviews