True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,881 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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“Straightforward and simple. Just hope I dont need it !”

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Posted 1 year ago

“Same consistent and clear offer as always. Competitively priced too.”

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Posted 1 year ago

“Quick, no fuss, clear information enabling to buy policy I needed quickly. Good online service.”

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Posted 1 year ago

“Easy Simple Process”

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Posted 1 year ago

“We had two pretty straightforward medical situations over a 3-month trip. We called the insurance provider (AXA) for both and received absolutely no support and pretty appalling service in general. True Traveller themselves are completely out of the picture anyway. Made me quite anxious to think what would have happened if we had a more serious emergency and had to rely on them. Would not recommend and would not use ever again.”

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Posted 1 year ago

Hi there Being a medical case, unfortunately due to privacy regulations, we cannot comment on any specifics at all. However, there was an assistance case raised with AXA, and an ambulance was called, but the policyholder then cancelled the ambulance. We do urge all customers to read the claims procedure on our website, and we send out an email to all customers once they've started travelling urging them to read it. For minor issues, it states: If you have suffered a minor injury or have suddenly become ill just go to a local pharmacy and ask them for help. However, if you feel it’s so urgent you need to see a Doctor or go to a Clinic, just go. You do not need to get permission from us, so just go to the nearest medical facility. You can ask your hotel for this information, ask other travellers, or of course, you can just "Google" it. Although normally we don’t cover pharmacy costs, you can claim for your Doctors/Clinic fees and costs for any drugs you are prescribed. If the treatment comes to £500/€600 or less, just pay and retain all the receipts. True Traveller

Posted 1 year ago

“Très facile pour l'adhésion. Tout semble clair. Nous debutons seulement notre voyage, donc nous n'avons pas encore d'avis sur d'éventuels remboursements.”

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Posted 1 year ago

“I got advice from my friend who´s live in Canada that your Insurance is the best of Travel Insurance so I looked at your order and I found out that its true ....”

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Posted 1 year ago

“I can honestly confirm, that my experience with TT is only of a high satisfaction. The process of making a new contract is very easy and straightforward => on-line webpage is very clear and intuitive. I also have had an experience with raising a claim: The whole process from raising claim to reimbursement and receiving money on my bank account was super-smooth and fast. No extra hassle. No delays. All perfect. I would recommend TT to everyone.”

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Posted 1 year ago

“Easy to contract and in my situation the best cost effective offer”

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Posted 1 year ago

“The whole buying process is very simple....almost too simple to be true as the personal information required is minimal. What I have liked the most is, however, the explanation of the differences among the several options available. I am going to trek over 4600 meters and it was quite easy to find the right package for me. Another good point is that True Traveller lets the customer choose the scale of the coverage so if someone is not interested in things such as luggage or missed flights he does not have to buy them. Having said that....I hope to have thrown away 190 euros when I get back..... but so far thumbs up all the way”

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Posted 1 year ago

“Excellent service buying the insurance product with knowledgeable, articulate support staff patiently answering our list of questions. So far so good....”

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Posted 1 year ago

“Very speedy customer service, simple to use and very helpful.”

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Posted 1 year ago

“Friendly and uncomplicated. Also settled my claim quickly and haste free”

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Posted 1 year ago

“Easy site to access and good service.”

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Posted 1 year ago

“Simple to use website, no fuss with getting a reasonable quote (including my medical screening) and excellent level of cover. Great job. But hopefully I won't need to use the insurance!”

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Posted 1 year ago

“The online purchase was really straightforward, I could clearly see the level of cover required without having to read reams of small print as with other insurance companies. I just hope if the insurance is needed in terms of a claim the procedure is equally as simple.”

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Posted 1 year ago

“Needed insurance for a Kiteboarding cruise. Found the website to be very straight forward. Very easy to navigate and didn't feel as though I was trying to be caught out like other insurance brokers. The proof of a good insurance only becomes evident when you have to make a claim. Hopefully that won't happen but will update this review if I do. I would recommend True Travellers to friends and family.”

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Posted 1 year ago

“Very fast response to both email and phone queries. Sorted out a mistake I made when booking my policy immediately.”

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Posted 1 year ago

“Prompt answering, correct and immediate correction by my ask for change! Perfect management! Thanks a lot! Istvan, Hungary”

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Posted 1 year ago

“Great service and great fumatore service”

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Posted 1 year ago

True Traveller is rated 4.8 based on 1,881 reviews