True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,935 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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“It was so easy to extend my True Traveller insurance. I received an email reminder about expiry a couple of weeks beforehand, went online and completed it within minutes. I was also given a 10% discount for renewing. Being able to extend insurance whilst out of your home country is fantastic 👍”

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Posted 4 years ago

“Due to the closing of borders following the pandemic, my travel insurance with AIG had lapsed and they refused to renew it. True Traveller have let me take out a new policy whilst still abroad which can renewed month on month. Exceptional service and extremely reassuring.”

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Posted 4 years ago

“Great customer service. very user friendly website.”

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Posted 4 years ago

“Have been using this insurance for past 3 years, never had any problem with the company”

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Posted 4 years ago

“i Was looking for an insurance that I could do when I was already Travelling, the site is so easy and everything is explained very well.”

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Posted 4 years ago

“Super easy to set up the insurance, they are using understandable language so I actually understand what I’m signing! The cover is not great, but good enough for my needs, and it’s super easy to add packages if you want more coverage. Will definitely use again.”

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Posted 4 years ago

“All in all good deal, but would be nice to have a package for working holiday makers.”

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Posted 4 years ago

“I have used True Traveller a couple of times and been happy with process of taking out policy. Websites very easy to understand and set out well. Good reminder service when your policy is expiring. Not had to make a claim as yet.”

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Posted 4 years ago

“Easy to set up. Compared to other companies everything was very clear & straightforward to understand. Great that there is a 2 year IEC policy option. Super simple to make policy changes. When I had to make 2 claims the process was very smooth, with no arguing, just timely transfers into my bank! Would highly recommend True Traveller.”

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Posted 4 years ago

“Very simple and easy. True traveller were super helpful in a time when I needed them while already traveling. Also a great price too!”

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Posted 4 years ago

“As always, a smooth and easy experience. True Traveller are swiftly becoming my go-to provider for on-the-fly insurance. Top notch.”

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Posted 4 years ago

“My insurance was due to expire whilst I was in Canada. Rather than renew it I took out a policy with True Traveller as it was both far simpler and cheaper. Although I haven't needed to make a claim thus far, I have been really impressed with how clear everything was on the website.”

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Posted 4 years ago

“I haven’t had to make a claim yet but have received prompt replies to my emails and the process of taking out insurance was both quick and easy.”

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Posted 4 years ago

“Been with True Traveller for 4 consecutive years now and literally can't fault them. The online application is really easy and straightforward, any claims are dealt with swiftly and the proficiency, care and compassion from the customer service team is second to none. They have a wide range of options to suit every traveller even if your already travelling or are going one way!!! I wouldn't go with any other insurance company!”

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Posted 4 years ago

“Great and quick way to get insurance while already travelling. We can now get on with enjoying our vacation!”

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Posted 4 years ago

“Needed to get travel insurance I. USA as am still travelling and my other policy ran out. Quick and easy to purchase. Have not needed to use it yet thankfully so cannot comment on that part!”

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Posted 4 years ago

“We have had several True Traveller policies for our wanderlust children in the last few years and never (touch wood) had to make a claim; however, there are three reasons we keep going back to them - 1) It is very hard to otherwise take out a policy for someone already travelling (and a great relief when you find you can) 2) The terms and cover seem very good 3) The telephone support is first class. I have always found the people manning the lines intelligent, understanding and friendly, as well as patient and efficient. There have been no questions so far they couldn't answer, and taking out a policy that suits one's needs has always been a pleasure.”

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Posted 4 years ago

“During the dreaded search of looking for insurance, I stumbled upon True travellers page and everything became easy breezy. A few questions and then a great price.”

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Posted 4 years ago

“Easy to Use and purchase”

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Posted 4 years ago

“Great insurance! Surprisingly cheap for war it offers. The basic policy covers you for a large variety of sports and activities and you can include many more by choosing different packages. The claim process is straightforward and refunds come fast. Highly recommended!”

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Posted 4 years ago

True Traveller is rated 4.8 based on 1,935 reviews