True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,883 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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“I've used True Traveller several times and the experience has always been very smooth. Recommended by a good friend, I've also done the same with other travellers and they agree with the convenience of using True Traveller's services. Will keep using it in my trips in the future for sure!”

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Posted 4 years ago

“I like that you can specify very much with the add-ons and therefor make it very tailored to your needs and affordable. Extra plus that they offer their services while already travelling. Also they reply fast to concerns which is good. However, during this trip and all its Covid chaos I had my long planned yoga retreat cancelled. The organisor is offering me some refund, but I am dissappointed that True Traveller did not show up for me at all. I think they said something along the lines of the cancellation policy only being for the trip itself and since this was a "trip within a trip" I have no right of help. For me, this is still a loss of money, a loss with value - just like loosing my luggage or what not really. I would have appreciated at least some help, sucks to be paying an insurance at these times and then get no support.”

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Posted 4 years ago

Miss Akesson Thanks for your review. Cancellation cover on travel insurance policies only covers you for cancelling your holiday, and all parts within it, before you leave your home to start travelling. So, for example, if you have an accident at home before you leave, or you become ill and can’t travel, then your travel insurance steps up and covers the cancellation fees up to the limits shown on your policy you will no doubt incur from airlines, hotels etc., at having to cancel. In the middle of a holiday, if you need to come home early, again due to illness, or a close relative becomes ill which necessitates your early return, you can claim for curtailment. Again, this covers you for any non-refundable costs which you may have incurred as a result of coming home early. So, curtailment covers cancellation after you’ve left as well. In the current Coronavirus Outbreak, lots of tour operators, hotels and airlines have had to cancel their services. In most situations, they have refunded their customers. However, there are a growing number of airlines and travel companies, and indeed now Yoga Retreats, who aren’t doing this. They have taken your money and have not provided a service. This is illegal. I understand from the media that many class actions lawsuits will start soon against many companies who are refusing to refund customers who have paid them money for a service they did not provide. I’m very sorry your Yoga Retreat is being so unreasonable, and in fairness, it’s they who deserve a bad review, not us. The True Traveller

Posted 4 years ago

“The biggest advantage of True Traveller is that you can get it when you're already travelling which can be very helpful when you get stuck somewhere like in these times. Their coverig is really good and you can customize it”

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Posted 4 years ago

“The biggest advantage of True Traveller is that you can get it when you're already travelling which can be really helpful in case you get stuck somewhere like in these times. Their coverige is very good and you can choose the one that suits you most”

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Posted 4 years ago

“During these difficult times I was struggling to find an insurance provider still selling policies to people who are still travelling. Luckily I came across true traveller where I spoke to a very helpful person on the online chat, who assured me that I could still purchase a policy.”

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Posted 4 years ago

“The process of buying an insurance was easy to follow and complete.”

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Posted 4 years ago

“Incredibly efficient, quick and easy to use. During these trying times, it came as a big relief to be able to be insured whilst already travelling abroad.”

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Posted 4 years ago

“Easy to get a quote even though I’m already travelling. Reasonable rate”

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Posted 4 years ago

“True Traveller is a true travellers friend. Easy to use and flexible enough to match most peoples requirements. And for peace of mind it's great value for money. Definitely recommend it to my friends.”

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Posted 4 years ago

“haven't had a claim yet so I can't say much (I'm asked to leave a review already) but they seem to have a lot of satisfied clients and I like the transperant website and the smooth, simple and quick way to join. Also I received a insurance certificate right after klicking the "Pay" button which was perfect as I needed that certificate for a visa application right away. so far, so good.”

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Posted 4 years ago

“Excellent service, super easy website and quick and easy to understand. I highlight recommend :)”

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Posted 4 years ago

“Great website, easy to use. I was able to decide, choose and compare within few minutes. Good price and coverage made me book with True Traveller!”

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Posted 4 years ago

“I needed to get cover extended whilst travelling. True Traveller made that very easy and even gave me a discount.”

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Posted 4 years ago

“So happy with the price of my coverage and service as well! For someone who is currently in Mexico longer than anticipated (due to COVID-19) to be able to actually get insurance while I'm here to cover me for everything else has really given me peace of mind! Won't hesitate to extend with True Traveller if needed ☺️”

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Posted 4 years ago

“Great service. Claims have been quick and easy to process, even when in a different time zone and when travelling. I have extended my policy as I am travelling for longer. It was easy and done online within minutes.”

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Posted 4 years ago

“I have taken out insurance for my family with True Traveller a few times. They are excellent and highly recommended.”

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Posted 4 years ago

“I was lucky that I never had to claim anything; However, I did compare carefully different offers (conditions and prices) from various providers and True traveller beats them all easily. The plans are comprehensive for the essential and usual activities and extras aren't overpriced.”

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Posted 4 years ago

“Very easy manage to website and helpful customer service team! Comprehensive cover - in fact the only cover I have been able to obtain for my voluntary work”

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Posted 4 years ago

“I found true traveller very helpful and straight forward to fill out. True traveller met my needs with regards to travel insurance and the price was not so bad either. All in all I will recommend true traveller to friends and family.”

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Posted 4 years ago

“Luckily, I've never had to submit a claim so I can't say anything about that but what I can say is that customer service is brilliant : they are fast and efficient.”

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Posted 4 years ago

True Traveller is rated 4.8 based on 1,883 reviews