True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,881 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and very polite and helpful on phone. Good value.”

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Posted 3 years ago

“I have not had to make a claim through True Traveller - all I can speak of is their ease of use and customer service so far is definitely 5 stars. I am already travelling and when there was confusion around brexit I phoned them and we got to the bottom of if I was able to be covered very quickly, the lady had to ask a manager and with a few more clarifying questions it was resolved. But the real great thing is their website - you can log in and extend your travel insurance as you plans change really easily, don't even need a passport, just your surname and DOB will take you straight to your profile. You can extend your travel insurance and amend it really easily. Thankfully I have not had to make any claim so CANNOT speak for that part of the service, however, the customer service and ease of use I have received so far is truly excellent.”

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Posted 3 years ago

“Easy to purchase, the employee on the phone was very helpful and clear for me, which as a 19year old traveller was very appreciative of. Definitely recommend!”

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Posted 3 years ago

“Mine wasn't easy as I had come out to Thailand with Covid cover only to discover that I wasn't' covered for other medical issues. Looked around the web, found TT and 15 minutes later, I was insured (at a reasonable price). First-class.”

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Posted 3 years ago

“A unique insurance service that can be activated when you are already abroad, unlike most companies. The staff were very helpful both when I phoned and emailed to ask questions about the cover in these unprecedented times.”

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Posted 3 years ago

“Escaped covering me on an FCO wording technicality. Won’t give me my premium back as cancellation insurance essentially worthless. If the government says you can only go if essential then that isn’t enough. I chose carefully at the time expecting to be covered by alas no. I won’t be renewing. Buyer beware. They will try to wriggle out over any technicality.”

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Posted 3 years ago

Hi This customer booked a holiday and it was cancelled by the airline. Under those circumstances the airline refunded their money in full. They did initially contact us about a cancellation claim, and we did point this out to them that if flights are cancelled by the airline, it is the airline who arranges the refund. Cancellation cover on travel insurance covers you not being able to travel due to illness, redundancy etc. We also asked multiple times for details of the holiday to see if we could assist with anything, but nothing was forthcoming. The last contact we had with this customer was last October when they emailed in with the following: "You have been incredibly kind and lovely when you have such a difficult job. I know it isn't you who is making this difficult. Thank you for trying so hard - I really do feel you care. " So it wasn't an escape of not covering. It was the fact there wasn't a claim at all. The True Traveller

Posted 3 years ago

“Thankyou True Traveller for always being there for us, a massive peace of mind, will always recommend to all our friends how helpful your company has been.”

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Posted 3 years ago

“User friendly website, excellent response time to my queries would not hesitate to use TrueTraveller for future holidays”

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Posted 3 years ago

“I just wanted to make the TT team aware of my very negative experience with CEGA over the past 5 days. Not only has the team been extremely unresponsive, but any information that was shared was very misleading and contradicting. It felt like each person I spoke to told me something different. After spending c.1h on the phone each day, I ended up getting a contradictory reply last night about further assessment not being covered. I feel like this could have been communicated much earlier, more clearly, and could have avoided spending loads of time on the phone. Moreover I ended up booking a return based on the information that I would be able to see a specialist in Switzerland, only to subsequently receive a message saying I was no longer covered to see a specialist. I find such misleading communication very challenging in an emotionally tough time with a lot of pain and insecurity regarding my thumb injury. I just thought I would let the TT team know as no customer of theirs should be treated in this way and have to go through such an experience. I must say that this is likely the last time I will be booking TT insurance.”

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Posted 3 years ago

Hi This customer emailed us just before he posted this review. We didn't know anything about this claim at all, as we're only advised of very large claims as they happen. We do though state on our claims page for customers to contact us immediately if they feel they're not getting the service they should. CEGA has now contacted the customer so his thumb injury can be seen by a specialist on Monday. We have asked for a full review of the case and will share that with our customer when complete. The True Traveller

Posted 3 years ago

“After I arrived on my holiday, I realised that my normal travel insurance was not valid and so I quickly googled and found this one. It was super quick to arrange, very clear and all the documents arrived within moments. It is always good to have insurance and I will definitely use this company again! Thank you!”

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Posted 3 years ago

“A brilliant traveller insurer. Really helpful when contacted, very professional and the medical teams were superb. I am using them again already.”

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Posted 3 years ago

“Good website, very clear and easy to understand and great back up if you’re already overseas”

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Posted 3 years ago

“Very user friendly website, and quick and easy to set up travel insurance.”

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Posted 3 years ago

“I found all staff I spoke with and on the live chat very helpful and informative. The insurance I required was for "Already Travelled " and had proved extremely difficult to find until I spoke with True Traveller". A big Thank you.”

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Posted 3 years ago

“Great and easy to use website. The interface is very user-friendly and makes it easy to understand what you are ordering.”

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Posted 3 years ago

“Not cheap but allows the freedom of travelling without time restrictions on returning.”

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Posted 3 years ago

“My son is currently overseas and his annual travel policy was due for renewal. His travel insurer would not renew the policy as he was not in the UK, however, True Traveller has provided cover until he returns in three months’ time. I am very pleased indeed with this travel insurance company.”

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Posted 3 years ago

“My daughter is in New Zealand and has been since September 2019 as she is unable to get home due to Covid. Her travel insurance that she had taken out before she left had ended and it’s difficult to get renewed when you are already abroad but Truetraveller insured her until she is due to come home in July. The process was very professional and judging by the reviews they are a very reputable company. All documents were sent through straight away. I would recommend true traveller insurance.”

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Posted 3 years ago

“Really helpful staff and simple, easy to understand policies. They're understanding when your circumstances change and will do a lot to help you.”

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Posted 3 years ago

“So far so good offering a policy allowing me to work when FCO has locked down so many countries . Also good value, having been massively let down by my existing insurer this has proved a lifesaver”

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Posted 3 years ago

True Traveller is rated 4.8 based on 1,881 reviews