True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,985 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very comprehensive website with all the information in an easy-to-read format. Benefits that I appreciate is that policy can bought whilst already travelling and there are a range of optional items.”

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Posted 4 years ago

“I fortunately have not had to utilise my travel insurance plan with True Traveller but they make the process of buying insurance very easy, it is far cheaper than many alternatives and it's coverage is wide. Would recommend to anyone going on a long term holiday.”

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Posted 4 years ago

“Great coverage. Possible to get even when you are already travelling. No experience with making a claim.”

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Posted 4 years ago

“Easy to apply, get quotes and great live chat support. I hope I wouldn't need to make any claim ;)”

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Posted 4 years ago

“Although, I've used True Traveller already few times I have never had any claim so I cannot comment on that.... What I however can assure you is their great customer service and super easy purchase. On top of that I think the coverage and price is very reasonable....”

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Posted 4 years ago

“I like True Travellers as they have good coverage options for outdoor activities such as rock climbing and ski touring. However, I'm a bit disappointed that I didn't receive anything on my claim when I had to cancel my flight tickets to go home because of covid19, as well no longer being covered for covid19 related claims as I had to renew my insurance as I'm staying in Canada longer than planned because of the virus.”

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Posted 4 years ago

“Great website, easy to use. I was able to decide, choose and compare within few minutes. Good price and coverage made me book with True Traveller!”

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Posted 4 years ago

“I was lucky that I never had to claim anything; However, I did compare carefully different offers (conditions and prices) from various providers and True traveller beats them all easily. The plans are comprehensive for the essential and usual activities and extras aren't overpriced.”

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Posted 4 years ago

“I have been on an IEC visa for the last 2 years and have recently extended my True Traveller policy. I felt very reassured having insurance cover with True Traveller due to; the reviews I had received from others; their extensive cover offered over a 2 year period; a reasonable cost when spread out over 2 years. I luckily only had to claim once for medical reasons and it is super easy to claim. I feel safe and supported having this insurance cover and they seem to cover all the necessary areas needed to fit the conditions of an IEC visa. I also thought it was great that they have a multi-trip policy and not just single trip as I travelled back and forth from my home country several times, and it was great to know I was covered for baggage (I paid for the add on) and travel each time.”

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Posted 4 years ago

“Perfect, if you 're already travelling. Easy to set up everything. You can choose what package suits you.”

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Posted 4 years ago

“Helpful and quick response to any questions or claims I had.”

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Posted 4 years ago

“Good experience so far.”

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Posted 5 years ago

“I use their services the first time. Stuck on my way during the corona virus chaos. I needed to prolong my current insurance, already during my trip. True Traveller was almost only one option, recommend also by my friend (also traveller). The purchase process was easy and I got all info I needed. Also their responses of their support are fast. I put 4 from 5 not cause I'm unsatisfied but cause I haven't known how it works in reality.”

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Posted 5 years ago

“i had a policy with True Traveller which i took out in January 2020, before the outbreak of Covid-19. whilst i was away my family back home contacted true traveller for advice about the best way forward for my travels and how to get home. they were amazing and provided my family with reassurance as well as providing information which massively impacted what i should do. additionally, their website is laid out simply and effectively which made it very easy to find out information. the only thing that i would highlight is that it seems to be alot harder to claim money back if you DONT have a plus insurance which unfortunately i did not take out but i would have if this was made clear to me when i was advised which policy to take out. other than that, my experience with TT has been positive and i would recommend.”

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Posted 5 years ago

“Offer very clear, I really liked the fact I could start the insurance even if I already left my country and had to prolong my stay abroad due to known restrictions.”

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Posted 5 years ago

“Easy to purchase online when already abroad. Covers COVID-19 as long as the virus isn't present at time of taking out policy (fair enough). My other policy was due for renewal with too many caveats so this policy was a great choice. It's expensive (twice as much for 3 months as an annual multi trip policy) but worth it for peace of mind given the extraordinary circumstances. Hopefully I won't need it.”

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Posted 5 years ago

“Even though the policy doesn’t cover any illness related to COVID-19. It was great to be able to get insurance to cover emergencies when my trip got extended due to travel distruptions. And I got a timely reply to any email checking up on questions. Great service”

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Posted 5 years ago

“Easy online tool and felt confident when purchasing the policy away from home. However that's all I can rate as I hope I dont need to use it.”

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Posted 5 years ago

“Simple and easy to apply. Website on mobile could be a little buggy”

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Posted 5 years ago

“Quick and easy website”

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Posted 5 years ago

True Traveller is rated 4.8 based on 1,985 reviews