True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,881 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's a professional and efficient website layout to work with, with well priced policies available.”

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Posted 8 months ago

“I am the first time user of this service but I am already amazed. I unfortunately put down the wrong dates for my insured trip and I sent an e-mail late in the evening, asking for correction and the next day everything was fixed. How cool is that? Have been traveling for good 28 years now and I have good feeling about this one. We will see. Hopefully nothing happens to me and you. Stay safe and rock on!”

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Posted 8 months ago

“Really easy to use website. I didn't have to spend ages on the phone like you would with most insurance companies. The website explained everything clearly in laymans terms. Reasonable price too would use again.”

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Posted 8 months ago

“A very easy to following website offering a wide range of cover - everything explained well.”

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Posted 8 months ago

“We had another policy running from 05-07 February and we were faced with a medical emergency which True Traveller refused to help us with, leaving a very vulnerable family stranded in Bordeaux!”

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Posted 8 months ago

Hi I'm very sorry but we cannot comment on this review whatsoever, as it's being dealt with our insurers compliance and legal department. True Traveller

Posted 8 months ago

“Reasonable price. Friendly interface”

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Posted 9 months ago

“Fast and helpful service”

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Posted 9 months ago

“Honestly, my last interaction with an agent at TT was amazing. They went above and beyond and i really appreciaed the help. Will continue to use True Traveller insurance”

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Posted 9 months ago

“BE WARNED!! DO NOT GO WITH THIS COMPANY!! THEY STEAL YOUR MONEY. I HAD CANCER IN THE PAST AND THEY THEN PUT MY PREMIUM UP A GRAND FOR THE CONVENIENCE. MONEY SCAMMERS. AND YOU GET NO INSURANCE FROM THEM IF YOU EVER DECIDE TO TRY CLAIM A DOCTOR'S APPOINTMENT. PAID MY LIFE SAVINGS FOR PRACTICALLY NO COVER!!! PLEASE BE WARNED I BEG YOU”

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Posted 9 months ago

Hi We are extremely concerned about the content of this review, and will contact our customer to establish if they are ok. We do, as with all insurers, ask customers to screen for any previous medical conditions which they may have, which happened in this instance, the the customer had to pay a medical screening premium at that time, but it wasn't a "grand", or anywhere near that. She did leave a negative review at the time, some 20 months ago, and we offered her a full refund, but she replied no one else would cover her. No claims have been made by this customer at all, so we have absolutely no idea what the second part of the review is referring to. True Traveller

Posted 9 months ago

“Very easy website to use and a good comprehensive policy to cover a trip to Nepal.”

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Posted 9 months ago

“I needed to extend a travel insurance and True Traveller had no problems with offering me a great policy even though I was already travelling which seems to be a big problem for other companies.”

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Posted 9 months ago

“Excellent service, as always. Competitive price. Comprehensive, confidence-giving cover. Lorella, you were excellent, so patient, so knowledgeable, and so good with understanding my need and the best options for cover. Diolch yn fawr! JP.”

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Posted 9 months ago

“Well, I give 5 stars, but in reality, I have never made a claim... so I just don't really know. Getting a quote was east and reasonably straightforward.”

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Posted 9 months ago

“Easy to extend policy.”

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Posted 9 months ago

“Excellent and seamless service online”

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Posted 9 months ago

“True Traveller is my default provider by now for all my summer hiking and winter trekking trips. The web site is very neat and clear and aids easy comparison of cover options, further info is easy to get with a click on the "i" button, the process of buying a policy is simple and they're really helpful if you need to make changes to your cover. What I value most about TT though is that every time I have phoned or emailed them with questions about cover, their people know their policies and know their stuff. That gives me confidence and assurance that I have cover for the particular activities I'll be undertaking. I don't use anyone else now. H. Thomas, Bristol.”

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Posted 9 months ago

“I have just renewed my insurance for another year. During this time I had to make two claims. They paid direct to the hospital after around 1 week but I had to pay first then the hospital refunded me. All was good and I cannot find another company who offers so much in respect of service. I have two pre conditions and they have started a snew medical screening system for this whereby you are covered as long as your declare. You do have to pay a little extra but I thought well worth the money. Overall I am very happy and the pricing is hard to beat for the cover.”

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Posted 10 months ago

“I’ve been travelling for close to a year and True Traveller still remains one of the best priced insurers out there… I didn’t need to claim anything so far but I have claimed in my past travels and they were always efficient and easy to communicate with. Can recommend :)”

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Posted 10 months ago

“i was worried about getting insurance, I found True Traveller online and wasn’t quite sure what I needed, so I decided to call them, I spoke to someone who guided me patiently through the page , and reassuring me as I went along. Brilliant, can highly recommend.”

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Posted 10 months ago

“Easy to renew while our son was away”

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Posted 10 months ago

True Traveller is rated 4.8 based on 1,881 reviews