True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,884 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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“I appreciate how easy it is to communicate with TT. Every time I needed an advise or wasn't sure about something I got a quick response.”

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Posted 5 years ago

“I am a ski instructor working around the world, as most insurance companies don’t really give me what I wanted (being covered for skiing which is an extreme sport, being covered during travelling, covered for my belongings, a long period of time etc etc) when I found True Traveller, they really excelled above the rest. I have made a claim in the past from getting a concussion and being driven to hospital in Japan in an ambulance, and the claims team were really prompt and helpful, and didn’t try to use any loopholes to get out of reimbursing me. So I’m really thankful for that, as I haven’t the money to afford high medical bills whilst I’m working, playing and skiing! Thank you True Traveller! That’s why ill go back to you every year!”

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Posted 5 years ago

“Smooth, efficient, easy to understand, good value, what you want from issuance! Thank you!”

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Posted 5 years ago

“Awesome service.”

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Posted 5 years ago

“I had to use my policy last year after I became unwell in Australia and was in hospital for 3 weeks. They stayed in regular contact with me throughout this time & I was reimbursed my expenses quickly on supplying receipts etc. Highly recommend :)”

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Posted 5 years ago

“Excellent customer service! They answered our questions promptly, and made sure that we were aware as to what we were getting and how to use the insurance for the claim, if need be. Very smooth and easy process to actually buy the insurance, and once bought, they gave us all relevant information / documentation as well anything else we needed to know. Would definitely recommend, especially if you've got a Canada IEC Visa. This is probably the best company to go with!”

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Posted 5 years ago

“Reasonable price and super easy to set up. Forgot to organise before I left for sri lanka, but no worries, this is one of the few insurers I came across that provides cover for people who have already left the UK”

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Posted 5 years ago

“Quick and easy use of their online platform and flexible options for long term travellers on the go. No claims submitted yet, so can't comment on that aspect of the service.”

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Posted 5 years ago

“The only company I could find that had the insurance product I needed.”

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Posted 5 years ago

“Great insurance to use for any travelling needs. They have all the options laid out on a very easy platform to make up the package personal to your travelling needs. And they stick to there work. My brother had to make a large claim due to serious illness whilst travelling and true traveller helped him and my family the whole time. 10/10 would recommend”

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Posted 5 years ago

“I haven't needed to use the insurance yet but I have full confidence thanks to the patience of your staff on the phone lines. All insurance Policies I've ever seen have lots of small print and complicated things to read and understand which makes me quite stressed so I called a couple of times just for clarification. They took me through every step and reassured me about all my queries and anxieties. I am completely clear what I am covered for now and have confidence in the product thankyou very much.”

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Posted 5 years ago

“Insurance is one of those things that you hope never to use, but have to have - just in case!! I'm off to Kilimanjaro and needed Insurance that would not only cover me for anything that may go wrong, but also anything that may go wrong with flights, connections or the travel company!! There are a number of providers that you can go to, but I found that True Traveller gave me the cover I needed, especially as I had Coronary Angioplasty 3yrs ago, at a reasonable price. They may not be the cheapest out there, but they provide the cover you need and you get what you pay for. Why go for a cheaper insurance and then find out your not covered when you really need it!?!? The process to get covered was simple - just answer (honestly) all the questions, pick any add-ons you want and pay!! In return you get an email that you hope you'll never have to use!!!”

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Posted 5 years ago

“I bought a year-long True Value policy for my IEC and I can’t say a bad word about it. Fortunately, I had only a dental emergency throughout my entire stay, but the True Traveller team helped me and I got the money back super fast! I would definitely recommend it to anyone travelling because, as they say, “you never know you need it until you do” ;)”

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Posted 5 years ago

“Friends of mine recommended The True Traveler insurance for my trip to Brasil. I've been positively surprised by how transparent they are. In some place they even said "don't over over insure your stuff as your luggage is already insured" - basically they want to help and not to rip you off your money”

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Posted 5 years ago

“Very helpful over the phone. I submitted a claim whilst on holiday and the process was hassle-free. I couldn't be happier with their service and will always use them for my insurance in the future!”

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Posted 5 years ago

“Levels of cover suit me well, particularly for adventurous activities with worldwide cover for a long trip, and premium cost is very competitive. Online forms were easy to use. No idea how well they respond to a claim or in an emergency as I've not had any problems so far.”

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Posted 5 years ago

“Extremely easy to pick the best cover for your individual wants + needs!! Any queries were answered super quickly too. :)”

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Posted 5 years ago

“Used True Traveller mainly during a 3.5 year backpacking trip. The price was decent, they are one of few companies who will let you take out insurance when already out of the country. With insurance companies, the proof is in the puddıng when you actually need to make a claim as all companies are great when taking your Money but not so much when you need to make a claim. Luckily for me True Traveller were excellent and very easy to deal wıth when I had to claim back an Ambulance bill in Australia. I just had to fill a few forms and that was it. Put it this way, I have recently took out more insurance with True Traveller despite seeing another policy that was a little cheaper as I feel I can trust True Traveller if I was in need.”

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Posted 5 years ago

“Easy to use website and easy to create the right policy cover for my overland trip to South America. This is the second time I’ve used True Traveller.”

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Posted 5 years ago

“Provided efficient and comprehensive advice while I was purchasing traveller insurance. Website is easy to use and provides simplified terms and conditions. Would definitely recommend.”

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Posted 5 years ago

True Traveller is rated 4.8 based on 1,884 reviews