True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,910 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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“The best insurance I've ever had! They helped me when I needed a rescue in the mountains, were in touch with me after the incident and checking on me in case I needed any further help. Also, making claims is quite easy and was solved the very next day. I'm amazed and going to use this inscurance from now on and recommending it to my friend already!”

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Posted 3 months ago

“It was my understanding from the initial application that certain preexisting conditions would be covered and I paid more for each one I reported. When I sumitted the claims, they paid for nothing.”

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Posted 3 months ago

Hi We cannot address any specifics of this review to protect the medical confidentiality of our customer. However, in general terms, when someone declares a pre-existing medical condition, whether online or on the phone, the following information is provided to them: "Note your travel insurance will not pay for any medication or treatment which may be required to be continued during your trip to control any medical condition you screen for, for example the costs of Inhalers if you suffer from Asthma, or the cost of your regular check-ups you may need to have to monitor Diabetes. However, when you screen your medical condition, this means your travel insurance may cover the cost of any emergency medical treatment which may be required due to a change or deterioration in your condition." So, if someone puts in a claim, for example, of buying inhalers to control their Asthma and tried to claim that cost back, then yes, that claim may be declined. The reason for any claim being declined is always fully explained to the customer. According to a recent report by the Association of British Insurers, 83% of Travel Insurance Claims are paid. At True Traveller, we have authority from the insurer to handle our own claims, and in August 2024, we paid 94.47% of all claims which came into us. True Traveller

Posted 3 months ago

“This was the second claim for me, they reinbursed me after 5 day. Highly recommended”

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Posted 3 months ago

“I’ve travelled a lot and this insurance website is so easy to understand and really makes it so simple. I’ll be coming back!!”

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Posted 3 months ago

“I was very impressed with the application process, but also, the clarity of the policy on paper. I needed to check on a key component which was helicopter rescue as thought I had put everything through correctly but needed to be spot on. Customer service advisor went through policy and confirmed that I had done everything right - also recommended to 3 others that were travelling with me and they have all booked insurance with you as well since my booking”

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Posted 3 months ago

“Would highly recommend this company. A seamless purchasing process and exceptional customer service and aftercare. For the level of cover, rates are also extremely competitive”

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Posted 4 months ago

“Fast efficient easy to open claims”

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Posted 4 months ago

“I have used this policy once before and am now just embarking on a long backpacking trip to South America. The help and advice I received talking to the customer advisors was exceptionally helpful and the policy seems fit for someone in my position - particularly its flexibility.”

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Posted 4 months ago

“Finding good quality and affordable travel insurance when you're over 60 is quite an ask. So I was delighted when I found out about True Traveller. Keep up the good work !!”

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Posted 4 months ago

“Very clear website, all options presented very clearly. For us the most important option was the insurance trekking in high mountains. We hope that we will not have to use the policy, and if it did happen, contact with the insurer will be problem-free.”

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Posted 4 months ago

“The True Value policy offered by True Traveller was the most affordable IEC health insurance I could find that also covered my pre-existing condition (asthma) without additional charges. It allowed me to obtain an IEC work permit for my internship without any issues. I wholeheartedly recommend True Traveller for anyone in need of an IEC health insurance.”

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Posted 4 months ago

“Disappointing customer service. I took an insurance cover out online, within 24 hours I needed to cancel. I was aware of the 14 day cooling off process and was entitled to a full refund as no claims had been made within this time. I paid by debit card and yet they still decided to take an admin fee, which they had only said would occur if I had used a credit card. Not a company I will be recommeding to anyone.”

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Posted 4 months ago

Hi there No, we apply a fee on all refunds, unless the original premium amount is less than £100. We are billed for the card acquiring service, interchange fees and authorising fees. We have managed to secure excellent rates, so no fee exceeds 0.95%, aside from American Express, as their merchant fee is higher. This is made clear when applying for cover and is shown in our FAQs. No administration fees are applied at all, and we are prohibited by FCA rules by making any profit on refund transactions. True Traveller

Posted 4 months ago

“Easy to use, easy to read the small print. I am happy that baggage loss is an optional extra because I do not require it.”

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Posted 4 months ago

“Excellent that they offer a one-way trip option, this is almost impossible to find with other providers. Good price and very user friendly website.”

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Posted 4 months ago

“I made a mistake while taking out the policy as I was confused. Now I would like to cancel however they will not allow me too. I have severe ADHD diagnosed so I struggle with booking things wrong and need to cancel”

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Posted 4 months ago

Hi This is with our Compliance Officer currently so we cannot respond here until their case has been closed. True Traveller

Posted 4 months ago

Hi The compliance case has now been closed. The customer bought their insurance to validate a work permit, where insurance is mandatory and a requirement to get the work permit. Once our compliance officer pointed that out to them, they elected to keep the insurance. True Traveller

Posted 4 months ago

“Easy to navigate the website, covers all types of expeditions and very easy to extend”

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Posted 4 months ago

“It’s my first time using True Traveller. I can say more after my journey. Anyway, my user experience is good. Thanks”

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Posted 4 months ago

“Nice clear website, easy to navigate and understand. Made the process quick.”

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Posted 4 months ago

“Peace of mind for a fair price!”

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Posted 4 months ago

“never made a claim. Ok so far”

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Posted 4 months ago

True Traveller is rated 4.8 based on 1,910 reviews