True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,881 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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“Very helpful staff and replied to my questions very quickly.”

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Posted 3 years ago

“Sandra was brilliant and answered all my questions. very good service, Thank you”

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Posted 4 years ago

“Don't ask me to review a travel insurance policy until I've made a claim. Yes the site is glossy, attractive and it works really well, and the process of taking my money is seamless, but the true test will be if I have to make a claim, which in my experience of other travel insurance companies is an absolute nightmare. Anyhow, I have nothing bad to say about True Traveller, but also I haven't actually used them to make a claim, so my point here is that this review and most of the others are utterly pointless.”

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Posted 4 years ago

“Easy process to book the insurance, information is clear and accurate.”

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Posted 4 years ago

“Very prompt professional and helpful”

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Posted 4 years ago

“fast simple organized I see everything right away clear warnings good price”

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Posted 4 years ago

“I wrote a previous review here about an issue I had that they didnt solve - well, they refunded me fully!”

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Posted 4 years ago

“Called customer support about a problem - they said they would solve it in 1 day. They didn't solve it in 4 days and I had to purchase another insurance as it was the deadline for my visa application. Lost 40 pounds, I now have 2 insurances for the same time, maybe worth it if i break my arm twice. Edit: This has now been refunded and I have no problem with it ! Just a tech error, customer service was still very good”

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Posted 4 years ago

“A touch pricey but you get what you pay for with insurance. I dont like spending money on insurance but this was simple and easy to use, i feel i have all the cover i need for the nature of my trip!”

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Posted 4 years ago

“Very easy and efficient application and quick delivery. Really helped me out and eased my worries in the current situation. Thanks!”

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Posted 4 years ago

“Easy to use and easy to understand website. Great range of cover for those who have already left on their trip and a simple way of customising your policy. Also, excellent customer service - quick, professional and helpful (Sandra).”

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Posted 4 years ago

“Never had to claim , but the process of getting a policy is very easy . The products are really good and very flexible for travellers needs . The website is well designed and easy to navigate , and if you have to ring the company , the staff are friendly and informative .”

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Posted 4 years ago

“Great international insurance. I have the ultimate package and had no problems claiming. My last few claims were slower than previously, but I guess that's due to covid-19. I have extended the cover recently and will do again if still traveling. It's easy to get hold of them via the email/website query or phone.”

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Posted 4 years ago

“No issues getting insurance/ easy and simple process”

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Posted 4 years ago

“ThK You Easy & Simple To Understand & Get The Right Product”

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Posted 4 years ago

“quick, efficient, already travelling so no hassle to extend. good pricing and friendly reminders”

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Posted 4 years ago

“Came to my rescue when I'd made the mistake of not updating my original travel insurance.”

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Posted 4 years ago

“Quick and easy to use Good that you can get cover when you are already abroad”

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Posted 4 years ago

“quick and easy to get a policy, especially as I was already travelling. Not every provider will do this. Very good value,”

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Posted 4 years ago

“Excellent, prompt service in response to a telephone query. Good website and good value cover.”

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Posted 4 years ago

True Traveller is rated 4.8 based on 1,881 reviews