True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,881 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used TT for over two years now and I have always found them to be easy to use, professional and reliable. I recently needed to extend my insurance but wasn’t sure if I could extend while still travelling. I contacted the helpdesk and my question was answered in minutes. Great work True Traveller!”

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Posted 4 years ago

“Very easy to organise”

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Posted 4 years ago

“Really easy to navigate the website with all important information flashing up so you know what the insurance covers you for. Nice layout, and plenty of additional add-ons to insure you for various activities or personal items.”

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Posted 4 years ago

“Quick, easy, clear, and reasonably priced.”

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Posted 4 years ago

“Quick and easy quotes, a wide range of activities covered with lots of options so you only pay for what you need. Great website, great service and great prices!”

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Posted 4 years ago

“For now I have never claimed anything since I haven't had any accident, but I have used truetraveller several times and at least signing the insurance is very easy, even if you are already traveling.”

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Posted 4 years ago

“Amazing user interface, good customer support, reasonable prices, very clear wording everywhere. I love the process of buying the insurance – haven't had a chance to claim yet :)”

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Posted 4 years ago

“Very easy to use and understand. One of the only providers that offered the policy that I needed.”

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Posted 4 years ago

“Website easy to use and didn't have to wait too long when I called the call centre.”

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Posted 4 years ago

“I have used True traveller before and found them very efficient in covering so many things. Yet also being very clear in what they do not cover and reasons why. I chose them this time because of their already travelling option, and their online chat was one of the main reasons I chose so quickly. I chatted to a very informative and kind agent, thank you for your service and good prices too.”

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Posted 4 years ago

“Excellant very informative and easy to deal with”

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Posted 4 years ago

“I have been using True Traveller for a few years now and they have been really good and reasonably priced - I especially like the fact that they will insure you once the trip has already started!”

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Posted 4 years ago

“These guys deserve a medal for the quality of their insurance purchasing process, it was made completely clear what I was buying, they also covered COVID-19 related stuff. The only bad point is that the insurance is a little pricey... however, worth it.”

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Posted 4 years ago

“Very easy to use, good terms and great value”

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Posted 4 years ago

“Very nice to get a reminder as I would never have remembered my self! Thankfully not had to make a claim yet but confident it would go smooth, that’s why I choose you! 👍”

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Posted 4 years ago

“Took an extension policy online. Done in a few minutes, no forms no calls no problem ;-)”

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Posted 4 years ago

“Very easy to understand T&Cs I'm a return customer. No accidents or emergencies yet, but I know I'm covered if I need it.”

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Posted 4 years ago

“Very easy to set up, perfect for travelling when your visa requires insurance (like the IEC), easy to renew or extend when needed. Only downside is that it the cheaper policy only really covers you if you get seriously hurt or die and need your body shipped home. You still need subsequent insurance to cover doctors visits and hotel bookings.”

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Posted 4 years ago

Hi there Thanks for your review. The only difference between our policies is the level of cover. On all the policies, the medical part covers you for urgent medical attention if there is a sudden and unexpected accident or if you become ill during a trip. So, if you get a minor ailment or injury and need medical attention, go to a clinic or a Doctor; that's covered. Cancellation and Curtailment cover again covers all policies, but again the cover levels differ, from £1,000 of cover on the True Value, up to £7,500 on the Traveller Plus. The True Traveller

Posted 4 years ago

“Good value”

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Posted 4 years ago

“The Customer service agent was very patient and helpful in answering all my queries. Thanks.”

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Posted 4 years ago

True Traveller is rated 4.8 based on 1,881 reviews