True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,884 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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“It's so easy to get insurance even when you are already traveling. I haven't had to make a claim yet so I don't know about their assistance.”

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Posted 4 years ago

“As an avid traveller, it was a relief to find True Traveller insurance. The majority of insurance providers specify that you have to have been in the UK for at least 3-6 months before taking out the insurance, but due to my lifestyle, I don't come back home for that long. Luckily, True Traveller only require that you are a resident! Relatively good value for money, but costs quite a lot to add on the different adventure packs. I'm yet to find out what their customer service is like (hopefully I won't need it), but my overall impressions so far are good.”

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Posted 4 years ago

“Very easy to purchase backpacker insurance. I love the activity packs, they covered everything I needed. Continuing my policy was also a very easy process! Would recommend”

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Posted 4 years ago

“My experience with true traveller has been great, they were fairly priced and the website is very simple and intuitive to use. They make it easy to customize your level of cover for any activities or items you specifically need. I made one claim in my two year cover period, nothing particularly substantial but they were professional and extremely timely in helping to cover the costs. I had a refund for my claim in a matter of days. All in all I’m very impressed and will continue to use true traveller for my insurance overseas.”

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Posted 4 years ago

“Great Insurance. May not be the cheapest, but certainly offer best value for money. We had heard of people struggling to make claims through various different companies. Unfortunately we had to make a claim due to unexpected trip to the ER. True Traveller were excellent in helping us make a claim and explaining the process of what we needed to do. Very responsive to any questions we had. We will be certainly using True Traveller again!”

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Posted 4 years ago

“Clear website, helpful customer service and easily extendable policies. I used mine for my IEC Canadian visa and it was perfect.”

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Posted 4 years ago

“Easy to use and understand. Came recommended”

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Posted 4 years ago

“Easy to choose and remove options so could see different price choices”

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Posted 4 years ago

“Good coverage, simple, easy to talk with them, cheap. I didn't have to proceed to any reimbursement, therefore I cannot review that side of True Traveller.”

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Posted 4 years ago

“I knew True Traveller by others European travellers around the world, because I use to travel a lot They told me that is an insurance always very close to your needs. So I decided to try it.”

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Posted 4 years ago

“Really simple and easy to use, received all documents straight away.”

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Posted 4 years ago

“At first I was skeptic. Then the thing happened I feared the most: my camera got water damaged. I issued a claim and I got my money back which covered (almost fully) my new camera. So far so good, next time I`ll choose them again.”

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Posted 4 years ago

“Covered me for my trip and answered my query promptly.”

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Posted 4 years ago

“Flexible policy which suited my needs while already overseas. Yet to use it in anger but trust this will be just as user friendly.”

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Posted 4 years ago

“Easy and smooth proses Rung customer service before paying for my plan just to confirm everything. Fantastic friendly service, super helpful and informative.”

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Posted 4 years ago

“After thoroughly researching myself and a family recommendation, it was a no-brainer! True Traveller offered the most comprehensive travel insurance about, unlimited trips home and the travel resumption add-on sold it for me! Very clear information on the website and easy to purchase. Would definitely recommend!”

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Posted 4 years ago

“Used many times always been easily contactable and helpful in situation that are stressful .”

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Posted 4 years ago

“Very good experience sorting my partner and I's insurance. We were able to contact them quickly over the phone and all the agents we spoke to were very helpful with our questions, even if questions did get into the specific wording of the policy document. Despite being the priciest we could find; they came across as the most trustworthy and active of all the other insurers we investigated.”

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Posted 4 years ago

“IMPORTANT DISCLAIMER: I’ve never actually used the policies I have purchased for my trips (3). My review is purely based on the online purchase experience and the customer service. The latter helped me modify the area of coverage of my policy within few hours, and also reimbursed me the difference paid in a couple of days. I would recommend, at the moment.”