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True Traveller Reviews

4.8 Rating 1,930 Reviews
98 %
of reviewers recommend True Traveller
Read True Traveller Reviews

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

Anonymous
Anonymous  // 01/01/2019
I have been using True Traveler insurance for years. Excellent policy options and ad-ons: perfectly covers my destinations and activities. I also like excess waiver option. This year I had to place claims due to cancelled travel plans and received full compensation very quickly.
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Posted 4 years ago
Satisfied with the servise, well recommended
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Posted 4 years ago
This is a great company to use very easy website who made it so easy to extend a stay which not many companies offer I would highly recommend them
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Posted 4 years ago
Easy enough to get the policy you want and seems a fair price. The proof of the pudding however for any insurance is in how the company handles claims... but I hope never to have to find out!
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Posted 4 years ago
Much easier system for applying for travel insurance than before, when you had to speak to a medical adviser for medical screening. System for claiming more streamlined and less comprehensive form-filling. Did have some issues in the past with US hospital consistently pestering for payment of bills that were covered by insurance. Not encountered that lately.
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Posted 4 years ago
Online system is easy to use and fast and all documents online/email so no paperwork to wait for in the post.
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Posted 4 years ago
Easy to use
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Posted 4 years ago
Very user friendly service and website!
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Posted 4 years ago
Very responsive, easy to deal with, absolutely no issues.
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Posted 4 years ago
Very helpful staff and replied to my questions very quickly.
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Posted 4 years ago
Sandra was brilliant and answered all my questions. very good service, Thank you
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Posted 4 years ago
Don't ask me to review a travel insurance policy until I've made a claim. Yes the site is glossy, attractive and it works really well, and the process of taking my money is seamless, but the true test will be if I have to make a claim, which in my experience of other travel insurance companies is an absolute nightmare. Anyhow, I have nothing bad to say about True Traveller, but also I haven't actually used them to make a claim, so my point here is that this review and most of the others are utterly pointless.
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Posted 4 years ago
Easy process to book the insurance, information is clear and accurate.
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Posted 4 years ago
Very prompt professional and helpful
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Posted 4 years ago
fast simple organized I see everything right away clear warnings good price
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Posted 4 years ago
I wrote a previous review here about an issue I had that they didnt solve - well, they refunded me fully!
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Posted 4 years ago
Called customer support about a problem - they said they would solve it in 1 day. They didn't solve it in 4 days and I had to purchase another insurance as it was the deadline for my visa application. Lost 40 pounds, I now have 2 insurances for the same time, maybe worth it if i break my arm twice. Edit: This has now been refunded and I have no problem with it ! Just a tech error, customer service was still very good
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Posted 4 years ago
A touch pricey but you get what you pay for with insurance. I dont like spending money on insurance but this was simple and easy to use, i feel i have all the cover i need for the nature of my trip!
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Posted 4 years ago
Very easy and efficient application and quick delivery. Really helped me out and eased my worries in the current situation. Thanks!
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Posted 4 years ago
Easy to use and easy to understand website. Great range of cover for those who have already left on their trip and a simple way of customising your policy. Also, excellent customer service - quick, professional and helpful (Sandra).
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Posted 4 years ago
True Traveller is rated 4.8 based on 1,930 reviews