True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,884 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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“Very simple, transparent,online process but I particularly liked being able to call and chat over a few questions I had before finalising our cover. Really helpful. Great experience. Thanks.”

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Posted 4 years ago

“So far so good. Next trip with True Traveller. I haven't claimed anything, but the buying experience is 5 star.”

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Posted 4 years ago

“So far so good. Next trip with True Traveller. I haven't claimed anything, but the buying experience is 5 star.”

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Posted 4 years ago

“Really simple and easily explained on the website. Covers a wide range of adventure sports in the adventure pack.”

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Posted 4 years ago

“You were very helpful when my son had an accident in Vietnam. You dealt with his claim promptly and were efficient. It was a reassuring for me to know that although he was away from home that he had a contact to help him sort things out. We would use your company again. Thank you”

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Posted 4 years ago

“Very quick and professional support for all question. Easy way of buying and rules to follow if something happend. My best travel insurance (I used few during last 5 years). I recomend it!”

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Posted 4 years ago

“I have used True Traveller for all my backpacking adventures. Quick and easy to set up with easy to pick add ons, true traveller offers a very competitive and affordable rate. Not only that, the customer service is quick and efficient making amendments and accommodating for those unexpected moments. I have also noticed improvements being made to the service (my third insurance policy now!!) that are super beneficial making the process of purchasing insurance better with True Traveller better than ever!”

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Posted 4 years ago

“Simple website interface that made finding insurance for our Kilimanjaro trip easy. Very competitive price too.”

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Posted 4 years ago

“The user experience was really understandable and helpful. The package is perfectly fit to my needs.”

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Posted 4 years ago

“Luckily we didn’t have to use the insurance, but they were a great company to deal with organizing the right policy for the trip. We will definitely use them again!”

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Posted 4 years ago

“This is my go to travel insurance. I’ve used it four times now and will continue to use it in the future. It’s best to always have coverage, you never know what might happen. They’re always responsive by email. I also like that the Insurance purchasing website is easy to use. I get my insurance sorted in minutes and never had any issues with them.”

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Posted 4 years ago

“Best priced insurance around. Perfect for me and my partner as we are backpackers. Also opted for the "already travelling" option, which was super hard to find elsewhere!”

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Posted 4 years ago

“Good UI. Haven't had to claim yet!”

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Posted 4 years ago

“True Traveller offers many possibilities. Pick up the package and coverage that is important for each traveller gives great coverage range. Haven't had any query yet. So, can't say too much about their customer service and response.”

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Posted 4 years ago

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Posted 4 years ago

“True Traveller have literally thought of everything for backpacker insurance. It was very easy to get a quote that covered me for everything including trekking in Nepal! I haven’t needed to claim yet but the competitive price and great reviews reassured me I’m in good hands. Thank you True Traveller!”

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Posted 4 years ago

“I am currently travelling around India, Sri Lanka and Nepal for 6 months. I am doing surfing and other adventure activities. I already have 'annual, multi trip travel insurance' through another company. What I did not realise was that, `annual, multi trip travel insurance', only covers 90 day trips to and from the UK. This meant that i was not covered by my travel insuranve as my trip is now longer than 90 days. As any traveller knows, that travel insurance is super important. One of the main reasons i feel is for medical bills. Especially when in a plave like Asia you want the piece of mind that whatever happens you are covered. Whether it is get the best treatment possible, while on holiday or getting repatriated home. As i am already outside the UK it is harder to get travel insurance. As a 'True Traveller' I needed to get travel insurance, but as any traveller knows doing administrative tasks is not fun and can take up time. What made using 'True Traveller' easy was that i could do everything off my phone. I searched into google 'Travel insurance while abroad'. After ignoring the suggested ads, 'True Traveller' was the first to come up. Putting my information into tbe quote generater was easy, clear and the 'What is covered' information was very clearly shown, especially the Sports/activities that are covered. Within 5 minutes i had a quote. The price was very fair, as i asked my mate i am travelling with how much he paid for his insurance before coming on the trip, after some quick maths we figured out it was the same price. Which was amazing. As i was worried i was going to have to pay alot more for the privallege if getting travel insyrance while abroad. As a 'True Traveller' I saved the quote and looked at other comapnies on google to comosre prices to see if any money could be saved. Other sites could not work on my phone, others wanted more and more information. Other sites were very expensive, but also did not clearly state what was covered. As all of this takes time i dismissed other sites very quickly. When coming back to the 'True Traveller' site it again was quick and easy to get my quote back, pay online and recieve the email with the travel documents. This has now allowed me to go back to having fun while travelling knowing that i am fully covered for anything that might happen while i am away from home.”

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Posted 4 years ago

“Very competitive quote and clear in what cover it offers. Very clear health screening also”

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Posted 4 years ago

“Great prices for the coverage that they provide! We compared with different competitors and this was the best choice.”

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Posted 4 years ago

“A great insurance company, I have used them over several years now. Its always been quick and easy to communication over the phone or by email. Claims are easy to file and quick to be resolved. I especially like the no excess fee waver you can pay. It makes claiming much more stress free. They also provide excellent coverage, with good extras to opt in and out of. Highly recommended”

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Posted 4 years ago

True Traveller is rated 4.8 based on 1,884 reviews