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True Traveller Reviews

4.8 Rating 1,881 Reviews
98 %
of reviewers recommend True Traveller
Read True Traveller Reviews

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

Anonymous
Anonymous  // 01/01/2019
Always simple and amazing with great customer care. My go to!
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Posted 2 years ago
Exceptional service. I needed a covid-19 declaration for my urgent trip and Luke got it issued in less than an hour while it would normally have taken about 28 days. So I could travel that evening. Thank you again. I highly recommend their service and True Traveller has very competitive packages for all kind of activities.
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Posted 2 years ago
Great service
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Posted 2 years ago
Very competitive pricing, easy to understand what is in each policy, quick turnaround for the information to be sent
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Posted 2 years ago
The website was very user friendly: it was easy to taylor a trip to our requirements. So far we have had no need to claim. This would be the greatest test.
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Posted 2 years ago
Booked online. The site was easy to use. It enabled me to sort out my insurance quickly
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Posted 2 years ago
I DID NOT HAVE TO CLAIM. Process was easy to navigate, customer agent comprehensively answered questions that I had. On the expensive side, but this was because I took insurance after already having starting traveling
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Posted 2 years ago
Provide a solution when others could not. Personable, friendly and knowledgeable.
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Posted 2 years ago
Competitive prices and very easy to use
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Posted 2 years ago
Very easy to understand and buy coverage
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Posted 2 years ago
Needed to extend our travel insurance as we were away for longer than expected. The insurer we were already with refused to do this. Found truetraveller through a google search and the on line process was straightforward and fairly priced.
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Posted 2 years ago
I phoned to ask for a quote and Devon was extremely helpful. He explained the different options open to me and helped set up the policy.
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Posted 2 years ago
I have only purchased insurance with True Traveller, I have not had to make a claim & hopefully I will not have to. But the questions I had to ask make sure I chose the correct insurance were answered very quickly.
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Posted 2 years ago
All arranged very easily and no complicated questions.
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Posted 2 years ago
This is a pre-travel review and so I cannot speak for how the claims process might work (and I hope I don't find myself in a position to be able to comment upon it.) However, so far, so very good. I have had to phone them a few times as our plans have changed etc. Firstly, the phone has been answered promptly and secondly, each member of staff that I have spoken to has been extremely knowledgeable and helpful. They have been great.
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Posted 2 years ago
I'm 65 years young and I have never left a review for anything before but with the service given by these guys being so outstanding, I just couldn’t not leave a review! Best Price – Excellent Service – Transparent….. However, I do have one complaint…. I don’t ever want to use another Travel Insurance Company in the future, but alas, their upper age limit for cover is 65, so I am going to have too...sob..sob COME ON BOYS….. Get it sorted, 65 is young these days, up it to 75 at least!
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Posted 2 years ago
I had to use it once and was happy with the assistance
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Posted 2 years ago
I used TrueTraveller insurance for the first time 2 years ago when I got stuck in Thailand during the first wave of covid. I was really happy about spending so much time on selecting the right insurance company as TrueTraveller was one of few companies that covered Covid even at the beginning of the pandemic. Moreover, I appreciated their service when I got dengue fever. In those tough moments, you see a differnce among diferent providers.
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Posted 2 years ago
Quick ,simple and efficient ,very quick response to correspondence
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Posted 2 years ago
You can submit claims electronically. And they have never disputed any of my medical bills (plus they paid my hotel bill when I was fit enough to leave Da Nang hospital but not fit enough to travel back to Ha Noi).
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Posted 2 years ago
True Traveller is rated 4.8 based on 1,881 reviews