True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,883 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been using the True Traveller for years and have always been happy with them. Over the years of extensive travels all over the world, I had situations when I had to use my insurance policy due to some medical emergencies as well as once my phone was stolen. In all cases, they were incredibly easy to contact and the process making a claim as well as getting a refund for my medical costs and for my phone was easy, self-explanatory and quick, which is great when you're in distress and you need simple processes to help you move on. I never had a situation when they would be trying to prove that I am not eligible for my refund or denied it. There are also lots of options to customise your policy to your needs and you can also change it in most cases if your travel circumstances change too. Great job guys!”

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Posted 4 years ago

“I’ve used true traveller every trip I’ve had for the last 3 years, whether it be a trekking trip in Nepal, a backpacking trip across Asia or a holiday in Spain. Can’t fault my experience, easy to organise and pay, always easy to communicate with too. Had to cancel a trip in 2018 and someone got back to me immediately after emailing.”

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Posted 4 years ago

“The review is could be affected by further edits as I still didn't test TrueTraveller on the most important thing: processing a claim. Nevertheless I bought their insurance many times. As said, never needed them to act, luckily. But I can give 5 stars so far because of customer care, friendliness of staff, transparency and also price. I find the annual policy very cheap. At the end, what do you want from and insurance company is that they make you feel safe and protected and they care about you as a customer, and my experience so far made me feel this way.”

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Posted 4 years ago

“I like True Traveller for the following reasons: 1. I had insurance with another company but its policy was up to 42 days and I was needing longer insurance coverage for my long stay in the U.S (like 5 months long). In other words, I love how True Traveller (TT) allows you to buy its insurance after your trip started! 2. I'm an US citizen resident in one of the countries of EEA so that helps a lot when you don't need to get one of the crappy American travel/health insurance with lousy deductibles, coverage, etc when you can get TT insurance! 3. They cover activities like scuba diving, piloting a private aircraft, trekking, and tons of other sports that many insurance companies won't cover!! This is a major plus for anyone who leads an active lifestyle! 4. Their customer service is great...they were always quick to respond to my email inquires. And it's nice to communicate in English since it's a British company so if you're one of the EEA residents in a country where English isn't used, use True Traveller so you don't have to worry about language barriers while traveling abroad! 5. The website is quick, easy, and user-friendly. It was a breeze to select the options and buy a policy. To sum it up, I highly recommend True Traveller for your travel/medical insurance needs!”

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Posted 4 years ago

“Quick & easy to get a quote and with a range of different options. You can make selections to suite your specific requirements. If you have any questions regarding your quotes the team are very quick to respond even on weekends. Overall I would recommend this travel insurance to anyone thinking of travelling abroad.”

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Posted 4 years ago

“Insurance was easy to do, website explained all the detail that I needed. Simple and only took me a matter of minutes to do! Would recommend and us again”

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Posted 4 years ago

“I was recommended by a friend to use True Traveller. I found the website very clear and helpful. I am confident that my policy covers everything I need. I would suggest it to other travellers in a similar situation.”

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Posted 4 years ago

“I think that it is excellent, you have options to add medical conditions ( which is eventually covered if something happend ). And add some extras bonuses when you allready have policy. I would recomended to everyone who is scared due medical reasons.”

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Posted 4 years ago

“Fast and professional customer service!”

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Posted 4 years ago

“Easy, affordable and respond quickly”

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Posted 4 years ago

“Very easy and straightforward to obtain. I required over 7 months single trip insurance and also my pre-existing health conditions covered. I have used True Traveller before and have been able to extend the policy whilst traveling without fuss.”

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Posted 4 years ago

“True Traveller is the friendliest, most honest insurance company I’ve ever come across! Their website is incredibly user-friendly and very clear as are the explanations for each element to a policy. My documents arrived almost instantly by email. Their one-way option seems unique too. I would fully recommend them!”

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Posted 4 years ago

“Having been traveling so the last two years myself and partner had run out of cover. Cover from our home country Ireland was impossible to get despite the fact that we will be departing on our next trip from Dublin. Panic was starting to set in that we wouldn’t be able to get cover. The only thing that would be good is if you could see the policy premium in other currency's but’s a very minor thing ☺️ Thank you guys”

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Posted 4 years ago

“When I moved to NZ last minute I had run out of insurance. I was pretty worried that I wasn't going to find good cover being that I was out of the UK already. When my partner showed me True Traveller I was so relieved. I got a really reasonable price for the Traveller package which is going to cover me for so many important things like accidents, flights etc. The website it no-nonsense and I think I even paid for my insurance within 5 minutes. Very happy :)”

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Posted 4 years ago

“Easy to use website, very good insurance for worldwide travel”

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Posted 4 years ago

“We're at the beginning of being on the road for a few years, travelling through India, Vietnam, Nepal, Malaysia & Indonesia. It's a nice feeling to know we are covered for any eventualities that may occur. Nice and simple sign up, easy process for fee's and sign up anywhere around the globe. Let the adventures begin - globalgallivants.com”

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Posted 4 years ago

“Great customer service in quickly answering all my questions.”

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Posted 4 years ago

“I have only just taken out the insurance so haven’t had to claim and can’t comment on that process. But the layout of the policies and information provided is much easier to understand than other providers. There is good inclusion in the standard / mid-range policies.”

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Posted 4 years ago

“I heard a lot of good references about True traveller so I decided to try it. It was really easy to set up the right insurance I want to. Everything was clear and simple, the price is very good considering the level of insurance coverage. I didn't have any insurance claim yet. Edit: Due to the current circumstances (ban to entry USA and Canada, canceled flight) I applied for canceling my travel insurance. Reaction came a few hours later - they refund my money. If I will ever need any insurance in the future, I will certainly use True Traveller services. And I will recommend it wherever I go. Thanks for your attitude”

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Posted 4 years ago

“Documents received instantly. Flexible with changes available to be made.”

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Posted 4 years ago

True Traveller is rated 4.8 based on 1,883 reviews