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True Traveller Reviews

4.8 Rating 1,982 Reviews
98 %
of reviewers recommend True Traveller
Read True Traveller Reviews

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

Anonymous
Anonymous  // 01/01/2019
It’s my first time using True Traveller. I can say more after my journey. Anyway, my user experience is good. Thanks
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Posted 7 months ago
never made a claim. Ok so far
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Posted 7 months ago
This has been a fantastic experience so far! Albeit the website was a little confusing knowing which exact insurance you are getting a quote for. We had an issue with what we booked, thinking we booked the wrong thing. After a quick call we were able to get all our questions answered immediately and the whole exerience was very welcoming and easy. Great service!
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Posted 9 months ago
Easy sign up. But it's not clear up front who provides the insurance (which company). Also there's no information up front about how to file a claim or the steps involved. In other words the it's geared to sign you up easily. But the real value is when you need to file a claim
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Posted 10 months ago
Easy to use website
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Posted 10 months ago
Booked online. Real easy to find the insurance l required. Very easy process to follow through to check out. And a reasonably competitive price! l have not had to make a claim yet and l don't know how easy this will be. That's why the 4 stars. Otherwise 5.
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Posted 11 months ago
Easy to get onto website and set up insurance. Only issue no reminder email
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Posted 1 year ago
Well, I give 5 stars, but in reality, I have never made a claim... so I just don't really know. Getting a quote was east and reasonably straightforward.
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Posted 1 year ago
Using the App is easy, and the cost does not seem too bad.
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Posted 1 year ago
True Traveller were incredibly helpful when my previous insurance company left me in the lurch having already travelled abroad. Thank you for your help and advice.
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Posted 1 year ago
Flexible- can be used when already travelling
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Posted 1 year ago
The real test of a good Insurer is how they help you if you ever need to make a claim. However, if they are as good as they have been so far (we've been with them for a year on a gap year-type trip through Australia & New Zealand) haven't made any claims yet), especially in my phone enquiries with them (Thank you Stefan), then I am reassured. I like that they cover a wide & selectable range of adventurous activities across the world & that can include coverage for backpacker-type work (e.g. hospitality, adventure sports guiding/instructing, etc.). Also, the policy application process was pretty clear & easy to step through. The actual policy documents/small print are also clear - clearer than most, & should be checked through. I have set up Annual Single & Multi-trip policies with high levels of adventure sports coverage for 2 members of my family &, on the basis of what I have seen so far, I would recommend TrueTraveller as a good option to my wider family & friends.
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Posted 1 year ago
very kind and helpful staff
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Posted 1 year ago
Straightforward and simple. Just hope I dont need it !
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Posted 1 year ago
Very easy. Quick. The price was the best I found. I looked at 5 different companies.
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Posted 1 year ago
Easy and effective. And cost-efficient
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Posted 1 year ago
Adaptable to personal needs and simple to set up
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Posted 2 years ago
I search a insurance for travel and I find this one is the best
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Posted 2 years ago
When booking travel insurance for a gap year, it was easy to speak to someone and they gave good and helpful advice, on which insurance would be most suitable.
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Posted 2 years ago
I just bought insurance. I have no experience because nothing has happened!!! The positive thing is that the pricing is transparent! Nothing essential that could influence the purchase decision has been left unsaid.
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Posted 2 years ago
True Traveller is rated 4.8 based on 1,982 reviews