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True Traveller Reviews

4.8 Rating 1,951 Reviews
98 %
of reviewers recommend True Traveller

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

Anonymous
Anonymous  // 01/01/2019
Didn't have to use the insurance yet but very happy with how easy the whole registration process is!
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Posted 4 years ago
Customer service very helpful and was easy to book online
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Posted 4 years ago
Highly recommend!
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Posted 4 years ago
Very good service, quick to answer the phone when I had a query, however unable to assist over the phone. Took a few hours to respond via message but solved the issue within the day. Would recommend to a friend. (Be aware emails do go into junk with hotmail email addresses)
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Posted 4 years ago
Hi there Thanks for your review. When someone needs to make a significant change to their policy, for example the spelling of a name, or a date of birth, we do need this to be communicated to us in writing to avoid any errors, and also to have a audit trail for the insurer. We’re very sorry if this wasn’t explained to you, but we do answer all emails received between 9am and 6pm the same day, 365 days a year. Hotmail spam rules are a mystery to everyone, including we think Microsoft. We use Microsoft ourselves for sending some of our emails, and our domain has SPF and DMARC records and reverse look-up to ensure that our emails don’t go into SPAM. But Hotmail accounts still do their own thing, but we do encourage our customers to check their SPAM folders regularly. The True Traveller
Posted 4 years ago
Very easy to navigate the different policy options, with simple, clear and transparent explanations of what is and is not covered. Great that there is such an easy option for travel insurance when you are already travelling. No fuss, no hassle, just simple!
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Posted 4 years ago
Very easy to navigate and understand the different options whilst buying. Very quick and easy process.
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Posted 4 years ago
Easy to use website with clear descriptions of each package and which sports are in which. Took a couple of minutes start to finish.
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Posted 4 years ago
Really functional website, easy to price up and choose different options, as well as easy to see the final details. Great for IEC travel insurance.
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Posted 4 years ago
very user friendly and easy process! Highly recommend it.
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Posted 4 years ago
I have been insured by a True Traveller insurance for one year for my IEC. I had to file some claims, but everything was handled very well by them and that's why I extended my policy again, which was very easy to do online. Thank you True Traveller.
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Posted 4 years ago
I needed to get an extension on my existing policy due to being abroad during Covid-19 and as always the purchasing of the insurance was quick and efficient. I don’t know how many times I purchased this insurance, might be my 5th or 6th time and they’re still the best in my opinion. Also, my previous insurance with them was free because I won a contest for writing an honest review so always write a review of your experience!
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Posted 4 years ago
Always very happy with this insurance! 5 stars ✨✨✨✨✨
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Posted 4 years ago
Foarte competitivi. Mi-am rezolvat problema cu un telefon în câteva minute.
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Posted 4 years ago
This is the 3rd time I’ve used True Traveller for my insurance. The rates are very competitive and making a claim was really easy and efficient. Would recommend them.
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Posted 4 years ago
First time dealing with True Traveller as my regular insurance company weren't able to insure us due to the epidemic. I will surely use their services again as I found them to be honest and definitely not putting pressure on selling me the policy.
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Posted 4 years ago
Very happy with the insurance policy, especially during COVID. Recommend it 100%! I booked it for 42 days from UK to Mexico in August 2020
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Posted 4 years ago
Excellent customer service, staff always able to offer advice and support
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Posted 4 years ago
Simple and quick to use. Great that you can get insurance while already traveling, but some more detail in coverage would be good
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Posted 4 years ago
Hi there Thanks for leaving us your review. When applying for cover on our website, we do encourage our customers to press the information icons, which appear throughout the whole process, and we also provide both the Insurance Product Information Document (IPID) and the full Policy Document for you to check before you buy cover. We like to think the information icons provide the broad outline of what is covered, so checking the IPID (which is a legal requirement) or the Policy Document shouldn’t really be needed. You took out an extension policy with us, so you have been through this before, and have been emailed all the information as well, but if there’s anything you don’t understand, just email us for clarification. We answer all emails within 24 hours, 365 days a year. The True Traveller Team
Posted 4 years ago
Easy website, simple to use and quick
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Posted 4 years ago
Very helpful in organising travel insurance amidst a world pandemic. Good coverage available and very affordable.
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Posted 4 years ago
True Traveller is rated 4.8 based on 1,951 reviews