True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,881 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having had to change my travel plans because of Covid-19, the service I received from True Traveller was even better than I'd hoped for. I'd hoped they would let me alter the dates and location of my trip (was going to India, now just Europe) I'd taken out additional cover for a 6500m mountain which I'd also no longer be needing. Instead of just altering my policy, they gave me a full refund so that I could take out a new policy at about half the price. I wish more companies treated customers this way.”

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Posted 4 years ago

“I have been using this company for years and only had to make 1 claim, it's was dealt with fast and I received the money I had paid out for medical treatment straight away. So I defently recommend them.”

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Posted 4 years ago

“Very easy to use website, phoned with a couple of queries and got straight forward answers first time. EXCELLENT.”

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Posted 4 years ago

“Very quick and easy to get a quote. Simple to compare the level of cover too I likes that i could easily change dates to fit my needs without loosing any of my information Also much better deals than world nomads, which a lot of backpackers go for So thanks true traveller”

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Posted 4 years ago

“Very straightforward process to purchase competitively priced travel insurance”

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Posted 4 years ago

“The only travel insurance I would ever buy.”

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Posted 4 years ago

“Gave me everything I needed at a great price”

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Posted 4 years ago

“Website very easy to use and really useful to be able to tailor the cover to what to you need”

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Posted 4 years ago

“Insurance covers everything I need. Very easy to buy.”

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Posted 4 years ago

“ON TWO OCCASIONS I HAD A QUERY ABOUT THE POLICY APPLICATION. THE AGENT (LUKE) ON THE WEB CHAT WAS VERY PROMPT IN PROVIDING ME WITH ANSWERS. HE WAS VERY HELPFUL AND PLEASANT AND ENABLED ME TO COMPLETE THE APPLICATION PROCESS WITHOUT FURTHER PROBLEMS.”

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Posted 4 years ago

“Easy to get a quote online and when I called with questions these were answered promptly. Only downside was you didn’t get a breakdown of the cost until you’d already bought the policy. Had I known how expensive the specified items cover was compared to the standard policy I probably wouldn’t have added this .”

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Posted 4 years ago

“Quick and easy cover. Good price.”

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Posted 4 years ago

“Very easy to process the extension”

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Posted 4 years ago

“My experience of True Traveller has been nothing but positive. The process is quick, simple and easy to understand - and they also have a friendly team who are on hand to help with any queries. Having now used them for 2 separate insurance policies I would definitely recommend their service.”

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Posted 4 years ago

“I use True Traveller for the last 3 years and I found them a reliable, easy to use insurance company. I had to claim twice because of health issues and both time it was a smooth process and no fuss. I highly recommend them for long time traveller like myself.”

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Posted 4 years ago

“Spoke to staff on the phone and via online chat, and all very helpful and provided clear and concise information. No wait time required for either - which is always a big bonus! Website is also clear and easy to understand and doesn't appear misleading. Very happy with the service so far, and have already recommended the company to two friends.”

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Posted 4 years ago

“Great easy to use website.”

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Posted 4 years ago

“Good Experience, I had to Phone True Traveller to get some details before purchasing online. Really helpful team, they answered all my questions and fully explained how the policy works. Purchased Travel Insurance online, simple process and easy. Highly recommend, they keep it simple and agents are knowledgeable and helpful.”

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Posted 4 years ago

“I found the entire quote and booking service really easy to use and complete on True Traveller. Sometimes travel insurers overcomplicate the process, but I found l the information I needed in an easy to navigate website. Quick, simple and easy to use.”

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Posted 4 years ago

“I have not needed to make a claim yet however communication with true traveller staff has always been polite, prompt and accommodating.”

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Posted 4 years ago

True Traveller is rated 4.8 based on 1,881 reviews