True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,881 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with my experience in getting a quote and buying insurance. It is especially helpful that it can be purchased after the trip has started, and it seems a good level of cover and reassuring to have! Also fast and good replies to queries.”

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Posted 4 years ago

“My third time using True Traveller for insurance, again I checked the competition and no one came close in pricing or ease of use. As an adventure sports enthusiast I was able to select a specific package perfect for my needs at a competitive price. On the day policy cover in 5 minutes... what else could you want. Thanks True Traveller!”

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Posted 4 years ago

“Very easy booking process and payment.”

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Posted 4 years ago

“Great policy which covered all of my needs. I even called the team to ask a question and they were so polite and helpful and friendly. My question was answered quickly and clearly. Can't recommend them enough.”

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Posted 4 years ago

“It was really easy to see what the options were, great that they were able to cover even though the trip had started.”

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Posted 4 years ago

“Very easy to book! Clear terms and conditions. Would recommend!”

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Posted 4 years ago

“I have used True Traveller multiple times, including when living abroad in Canada for 2 years. They are so easy to communicate with, always caring and I have never had a problem when claiming. I always go back to them time after time as I know I am in safe hands if there was ever a problem.”

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Posted 4 years ago

“First impressions are it’s a travellers basic travel insurance. A no nonsense application that’s easy to use. Highlights point out the important problems and what’s not covered so you know. I am a UK citizens travelling but stuck in Thailand due to C-19. No problem on the application for this. I suppose proof of the pudding will be if I need to use the insurance. Looking at my cover I should be ok but like all insurance policies did I miss something in the small print.”

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Posted 4 years ago

“Very good! Was able to purchase insurance whilst already abroad, and received the certificate immediately.”

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Posted 4 years ago

“Taking out a policy is really easy. The info is really clear and you can play around adding and removing options until you have a policy that fits your needs, whilst seeing the difference in the cost for each option. There is also always someone on the other end of the live chat to assist with any questions, which is an excellent feature, and they email your transcript so you have the answers in writing. Renewing and extending is easy as they email you a reminder and offer a discount for extension. I would highly recommend True Traveller.”

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Posted 4 years ago

“Didn't have to use the insurance yet but very happy with how easy the whole registration process is!”

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Posted 4 years ago

“Customer service very helpful and was easy to book online”

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Posted 4 years ago

“Highly recommend!”

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Posted 4 years ago

“Very good service, quick to answer the phone when I had a query, however unable to assist over the phone. Took a few hours to respond via message but solved the issue within the day. Would recommend to a friend. (Be aware emails do go into junk with hotmail email addresses)”

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Posted 4 years ago

Hi there Thanks for your review. When someone needs to make a significant change to their policy, for example the spelling of a name, or a date of birth, we do need this to be communicated to us in writing to avoid any errors, and also to have a audit trail for the insurer. We’re very sorry if this wasn’t explained to you, but we do answer all emails received between 9am and 6pm the same day, 365 days a year. Hotmail spam rules are a mystery to everyone, including we think Microsoft. We use Microsoft ourselves for sending some of our emails, and our domain has SPF and DMARC records and reverse look-up to ensure that our emails don’t go into SPAM. But Hotmail accounts still do their own thing, but we do encourage our customers to check their SPAM folders regularly. The True Traveller

Posted 4 years ago

“Very easy to navigate the different policy options, with simple, clear and transparent explanations of what is and is not covered. Great that there is such an easy option for travel insurance when you are already travelling. No fuss, no hassle, just simple!”

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Posted 4 years ago

“Very easy to navigate and understand the different options whilst buying. Very quick and easy process.”

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Posted 4 years ago

“Easy to use website with clear descriptions of each package and which sports are in which. Took a couple of minutes start to finish.”

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Posted 4 years ago

“Really functional website, easy to price up and choose different options, as well as easy to see the final details. Great for IEC travel insurance.”

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Posted 4 years ago

“very user friendly and easy process! Highly recommend it.”

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Posted 4 years ago

“I have been insured by a True Traveller insurance for one year for my IEC. I had to file some claims, but everything was handled very well by them and that's why I extended my policy again, which was very easy to do online. Thank you True Traveller.”

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Posted 4 years ago

True Traveller is rated 4.8 based on 1,881 reviews