True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,881 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I have to ring to either renew a policy, or get help about a claim, the staff are always really helpful. I recently had to renew a policy and went on to the website, but had difficulty completing the section on 'conditions' that have to be declared - when I tried to 'go back a space', the system kept sending me right back to the beginning of the process and it was difficult to find the exact medical terminology, so I rang the helpline. Stephan was really helpful and talked me through the whole process to enable me to renew the policy, so I am grateful for that! Also had to make a claim recently - the process to alert the insurance about an emergency hospital visit was very straightforward. Just waiting to see if things go ok with the hospital sending the bills to the insurance company! Have had some problems with hospitals before - which is difficult for the insurance to control, but the insurance staff at are always willing to try to assist. Thank you!”

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Posted 4 years ago

“Absolutely love their services, one of the best insurance agencies online!”

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Posted 4 years ago

“Great easy to use website, and very helpful staff on the end of the phone. I extended my trip so it was great to be able to renew my insurance while travelling.”

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Posted 4 years ago

“I had to visit a doc while traveling in Brasil. Called the customer support line. Few minutes describing the situation, one email with detail and I got my reimbursement in a week to my account. Extension of the policy seamles as well. Great job for now.”

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Posted 4 years ago

“Have always returned to TT for my travel insurance -- I've taken out at least 5 policies with them now. Great coverage levels and flexible approach means TT is perfect for longer trips, one-way trips or more open-ended trips. No worries they're going to try and wiggle out using a loophole about return tickets when you want to travel without planning your return in advance. Great interface, clear communication and rapid customer service.”

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Posted 4 years ago

“2nd time I have used true traveller. Simply explained, effective cover. Smooth process when making a claim. No quibbling. Recommend”

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Posted 4 years ago

“Easy to use and sort insurance, cost very fair”

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Posted 4 years ago

“True Traveller gives me stability and peace of mind when I have no stability and don’t know where I’ll be from one week to the next! The easy to use website and a choice of prices means I feel a little more in control and can pick what suits my lifestyle best. I feel like I’m in good hands.”

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Posted 4 years ago

“Amazing company! Have had to make three claims in the past 2 and a half years and they have been so helpful and straightforward! Got my claim back within 2 weeks of applying for it! So easy to extend while travelling and the 10% discount when extending is a lovely touch! Very happy being a True Traveller customer!”

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Posted 4 years ago

“Really good coverage for a wide range of activities. Offers insurance even in unusual circumstances, ie when travelling during coronavirus crisis. They have a quick response team and answered all enquires I had.”

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Posted 4 years ago

“I've never had to make a claim, but the process of buying the insurance has always been very smooth, and I appreciate the 10% discount on extensions;”

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Posted 4 years ago

“Very easy to use, exceptionally straight forward. Enough add-one available to really customize the cover that is perfect for my way of travel. Will definitely be recommending to friends.”

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Posted 4 years ago

“Super easy website to use. Quick and flawless with a stunning design! The actual insurance was a little more than I was hoping to pay, but given the nature of the times this was to be expected.”

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Posted 4 years ago

“I was panicking that I couldn't find insurance since I was already travelling and then I found this absolute gem True Traveller! The website was so quick and easy to use. I know that I'm getting good quality cover at an excellent cost! Excellent service. Would recommend to a friend.”

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Posted 4 years ago

“Buying insurance was so straightforward and well explained! I inquired and never received a response but otherwise it was an excellent service. They insure whilst you are still abroad and it cost me no more than my previous policy elsewhere! Would recommend to all my friends.”

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Posted 4 years ago

“Love the website, super easy with clear and fun graphics. My only complaint would be when selecting baggage and money option I didn’t understand if valuables were included. They had a note at the bottom explaining what they meant by valuables but not if valuables were actually included in what they call baggage and money etc.... anyway, will defo use again.”

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Posted 4 years ago

“Purchasing travel insurance with True Traveller couldn't have been simpler! Spoke with a really helpful and informative adviser on the phone (which was answered almost immediately - so no frustrating wait with bad hold music) and then purchased online in a few easy steps. Great that they insure people who are already travelling and their policy documents are clear, so you know exactly what's covered!”

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Posted 4 years ago

“An easy site to navigate - professional yet quick to complete. I feel reassured that I’m covered for any issues which may arise whilst travelling. Quality cover at good cost.”

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Posted 4 years ago

“Great service and able to book insurance whilst already abroad. Really easy to personalise policy and add in pre existing medical conditions.”

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Posted 4 years ago

“Excellent service. Efficient staff member was extremely helpful and friendly. Clearly explained the process, and what I was required to do upon receipt of the follow up email.”

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Posted 4 years ago

True Traveller is rated 4.8 based on 1,881 reviews