True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,982 Reviews

98 %

of reviewers recommend True Traveller

Company Reviews

Metrics

Info

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good!”

Helpful Report

Posted 4 years ago

“Fine but hospital insurance in event of covid would have been nice. Most other places are still insuring for that.”

Helpful Report

Posted 4 years ago

Hi Mr Spicer Thanks for your review. True Traveller does cover full medical cover for any illness or accident, including COVID-19, as long as the destination is on the Foreign Office (FCDO) Exempt List, which your destination is on. For further details, just check out www.truetraveller.com/covid19. The True Traveller Team

Posted 4 years ago

“Easy to set up and helpful on both website and phone!”

Helpful Report

Posted 4 years ago

“Very easy to use and a lot cheaper than the companies I've bought travel insurance from before, for the same criteria. I will definitely use them again.”

Helpful Report

Posted 4 years ago

“The policy seems really flexible and the team have been extremely helpful clarifying doubts I had over telephone and via email. It seems to be one of the few insurers whose policies aren’t totally invalidated by FCO travel advice against countries because of the Covid risk so more than ideal for my upcoming trip.”

Helpful Report

Posted 4 years ago

“Very friendly and empathetic telephone service.”

Helpful Report

Posted 4 years ago

“Website is easy to use, prices reasonable.”

Helpful Report

Posted 4 years ago

“Very clear website, plenty of options for tailored insurance, fast and efficient customer service response.”

Helpful Report

Posted 4 years ago

“Easy to navigate, quick to reply and clear terms etc”

Helpful Report

Posted 4 years ago

“It's a great insurance for when your actual one ran out or while you're already travelling.”

Helpful Report

Posted 4 years ago

“Easy straightforward process, sufficient information, no overload of emails.”

Helpful Report

Posted 4 years ago

“Pros: Website is easy to manoeuvre, staff quite easy to get hold of on the phone to discuss any queries. Cons: Higher cost possibly due to covid and baggage not being included is unusual.”

Helpful Report

Posted 4 years ago

“the website is very clear and easy to compare the different options”

Helpful Report

Posted 4 years ago

“I've been happy with the service so far. But I'm still waiting for my claim to be sorted out”

Helpful Report

Posted 4 years ago

“Quick and easy to complete fields, glad there’s someone out there that offers insurance if you’re already on your holiday - gives me piece of mind for the rest of our stay”

Helpful Report

Posted 4 years ago

“Easy process, easy to understand. Basically it's an insurance for if you might run into huge bills during a trip, mainly because of health issues and accidents. Because of deductibles, smaller invoices will still be paid by yourself. And luggage insurance is also not a solution if you have expensive equipment. This is a safety net form accidents and big health issues.”

Helpful Report

Posted 4 years ago

Hi there Thanks for your review. If you don't want to pay any deductible at all, you can choose to waive this for a small additional premium. It's actually the very first option you see when you take a policy out; before even the premium! If you would like to add the zero excess on, just contact us as we can still add this on if a policy hasn't already started. The True Traveller

Posted 4 years ago

“No problem so far at all”

Helpful Report

Posted 4 years ago

“Was very easy to extend and cheaper rates for extensions :) I didn't claim anything yet.”

Helpful Report

Posted 4 years ago

“Easy to use website!”

Helpful Report

Posted 4 years ago

“So far so good. Watch for the extras you need to apply at checkout. Will update if I need to claim using this service.”

Helpful Report

Posted 4 years ago

True Traveller is rated 4.8 based on 1,982 reviews