True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,910 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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“Good comprehensive travel insurance at a competitive price .”

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Posted 3 months ago

“True Traveller reimbursed my insurance claim for medical expenses while travelling. I found the company very attentive to my needs and very fast and efficient handling my claim. Once I submitted relevant documents and receipts and my claim was accepted payment was received on a few days. I will defiantly continue to use True Traveller in the future and highly recommend them.”

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Posted 3 months ago

“I have reached the insurance through email both time the response was super quick. I made the claim and within 2 hours I received refund on my bank account. Adrienn and PatriK they promptly helped me. I bought the traveller plus and so far I would highly recommend . Carmela”

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Posted 3 months ago

“Easy to navigate and to choose your desires program Seems that they cover medical issues satisfactory”

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Posted 3 months ago

“Super efficient, friendly and helpful. Explained exactly what insurance we needed for our forthcoming trip to EBC. Would definitely recommend truetraveller if you are undertaking an adventurous trip and want piece of mind.”

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Posted 3 months ago

“Super easy and efficient! They react immediately and are always willing to help out. Made two claims and both got settled quickly, as well as the reimbursement. Thank you!”

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Posted 3 months ago

“Whilst I haven't gone away just yet, the initial purchase was incredibly straightforward. I got the best package for my needs. Also seems to be one of very few places that provide 24 month IEC insurance”

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Posted 3 months ago

“Easy navigation of options, informative, accessible, competitive prices and instant. Have bought high altitude trekking insurane twice now.”

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Posted 3 months ago

“Unfortunately I had to make a claim for a health problem that I suddenly had. The amount was less than 500 pounds so I paid the doctor and then made the claim. The claim is very easy to make and true traveler is very fast in the process. they accepted my claim and the next day I already had the money in the bank. excellent experience, recommended insurance.”

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Posted 3 months ago

“I haven't had to claim anything yet so when you buy insurance your not fully convinced until you have to claim. Also if your under a certain age you get better deals for a year , so if like me your over that certain age it's very expensive , please consider us also, the mobile non geriatric group of us who are out there tracking , motorcycling around the world and not dead on our knees”

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Posted 3 months ago

“I got a quick response for my claim and they reimbursed me very fast. The claim handler (Lesia) was very helpful.”

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Posted 3 months ago

“Great experience arranging specialist travel insurance cover for my wife and I. Very knowledgeable and sensible sales person arranged the exact cover we needed.”

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Posted 3 months ago

“I phoned for advice and assistance with insurance. Extremely impressed with the knowledge and guidance given for my particular situation. Purchased cover and will be using True Traveller again.”

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Posted 3 months ago

“Easy to understand and use. The premium is in line with other prioviders but ease of use takes them above others.”

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Posted 3 months ago

“I had a great experience with True Traveller. I ended up in hospital when I was away and they were helpful on the phone line, and then extremely prompt with reimbursing me for the claim when I submitted it a month later. I actually got my money on the same day! They also have so many options when you're choosing your cover, and it's clear what you're paying for, which I appreciate.”

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Posted 3 months ago

“Good product, very responsive with questions”

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Posted 3 months ago

“The process for signing up for our travel insurance was clear and simple, and the price was accessible.”

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Posted 3 months ago

“I didn't have a lot of experience with others travel insurance but with TRUE TRAVELLER was easy to find what I was looking for. The website is very easy to understand and the price not so bad.”

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Posted 3 months ago

“I honestly can’t fault this company. I have taken out a policy with them for three separate trips over the last few years. Not only do they have a comprehensive and flexible way to take out a policy which covers everything you want or need, they are also incredibly efficient if you need to make a claim. Unfortunately, I have had to make a few over the years and they have all been settled so quickly. The most I think I had to wait was two days, but otherwise they typically do it on the same day and have never tried to get out of paying as other insurance providers are known to do. The customer service and support is also incredible. Just such nice people and really make you feel supported and cared for. I would highly recommend to anybody and have absolutely no complaints. Fantastic service! Thank you so much.”

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Posted 3 months ago

“I have never had to claim (though used TT often), so I can only comment with 5* with regard to ease of applying, and clarity of process. TT have not had to be put to the test where it really counts, as I have never had to claim. Thanks!”

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Posted 3 months ago

True Traveller is rated 4.8 based on 1,910 reviews