True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,881 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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“Very clear website, all options presented very clearly. For us the most important option was the insurance trekking in high mountains. We hope that we will not have to use the policy, and if it did happen, contact with the insurer will be problem-free.”

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Posted 2 months ago

“The True Value policy offered by True Traveller was the most affordable IEC health insurance I could find that also covered my pre-existing condition (asthma) without additional charges. It allowed me to obtain an IEC work permit for my internship without any issues. I wholeheartedly recommend True Traveller for anyone in need of an IEC health insurance.”

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Posted 3 months ago

“Disappointing customer service. I took an insurance cover out online, within 24 hours I needed to cancel. I was aware of the 14 day cooling off process and was entitled to a full refund as no claims had been made within this time. I paid by debit card and yet they still decided to take an admin fee, which they had only said would occur if I had used a credit card. Not a company I will be recommeding to anyone.”

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Posted 3 months ago

Hi there No, we apply a fee on all refunds, unless the original premium amount is less than £100. We are billed for the card acquiring service, interchange fees and authorising fees. We have managed to secure excellent rates, so no fee exceeds 0.95%, aside from American Express, as their merchant fee is higher. This is made clear when applying for cover and is shown in our FAQs. No administration fees are applied at all, and we are prohibited by FCA rules by making any profit on refund transactions. True Traveller

Posted 3 months ago

“Easy to use, easy to read the small print. I am happy that baggage loss is an optional extra because I do not require it.”

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Posted 3 months ago

“Excellent that they offer a one-way trip option, this is almost impossible to find with other providers. Good price and very user friendly website.”

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Posted 3 months ago

“I made a mistake while taking out the policy as I was confused. Now I would like to cancel however they will not allow me too. I have severe ADHD diagnosed so I struggle with booking things wrong and need to cancel”

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Posted 3 months ago

Hi This is with our Compliance Officer currently so we cannot respond here until their case has been closed. True Traveller

Posted 3 months ago

Hi The compliance case has now been closed. The customer bought their insurance to validate a work permit, where insurance is mandatory and a requirement to get the work permit. Once our compliance officer pointed that out to them, they elected to keep the insurance. True Traveller

Posted 2 months ago

“Easy to navigate the website, covers all types of expeditions and very easy to extend”

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Posted 3 months ago

“It’s my first time using True Traveller. I can say more after my journey. Anyway, my user experience is good. Thanks”

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Posted 3 months ago

“Nice clear website, easy to navigate and understand. Made the process quick.”

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Posted 3 months ago

“Peace of mind for a fair price!”

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Posted 3 months ago

“never made a claim. Ok so far”

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Posted 3 months ago

“Haven't been offered any discount even if is not first time using this service. Also there is not many option available for setting the parameters of the trip... Sometimes might be a combined trip on different times different activities but is available to include them all at once so I have to book separate insurance for different days and even different insurance company”

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Posted 3 months ago

“Stefan was so helpful and efficient.”

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Posted 3 months ago

“Easy to book with a wide range of coverage. However, havent had to rely on the insurance, and therefore could not comment on the efficacy and application of the policy.”

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Posted 3 months ago

“Very easy to get the cover that I needed for Aconcagua over the very helpful person on the phone”

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Posted 3 months ago

“Easy to arrange even after my trip had started as I'd completely forgot to do my travel insurance.”

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Posted 3 months ago

“True Traveller has an incredibly straighforward platform with clear and transparent policies. I felt confident in what I was signing up for, and the support and follow-up is very helpful. It really feels like it's for travellers, by travellers.”

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Posted 3 months ago

“Easy to use, never had to make a claim but they were very accomodating when I needed to change the dates of my insurance (because a holiday was cancelled).”

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Posted 3 months ago

“Great prices, easy to use. I accidentally clicked the wrong option and they quickly rectified that for me.”

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Posted 4 months ago

“Simply outstanding”

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Posted 4 months ago

True Traveller is rated 4.8 based on 1,881 reviews