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True Traveller Reviews

4.8 Rating 1,913 Reviews
98 %
of reviewers recommend True Traveller
Read True Traveller Reviews

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

Anonymous
Anonymous  // 01/01/2019
The terms are clear and very well explained! I made a mistake in the name of one insured person and they solved the issue in less than 2 hours sending me a new correct certificate, thank you!
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Posted 1 year ago
Process to take out travel insurance very easy.
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Posted 1 year ago
I phoned with some questions before booking my flight insurance and the gentleman was very helpful!
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Posted 1 year ago
Easy to navigate and choose the right options that suit your needs. Price is fair and reasonable. Recommended to cover for adventure holidays
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Posted 1 year ago
Clear and easy insurance policy
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Posted 1 year ago
Very helpful staff and happy to assist with non routine queries. Managed to get the insurance advice and cover that I needed and can look forward my holiday.
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Posted 1 year ago
It was really great friendly service. I had to make adjustments to the policy I had just booked and they were so helpful, speedy and efficient. It's always can-do rather than can't-do. I would never go anywhere else.
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Posted 1 year ago
Their website was so easy to use. Price was very good. I realised after I needed to add something on. I contacted them through email and they got straight back to me and the problem was sorted straight away. I was very pleased with their service.
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Posted 1 year ago
Very professional had a couple of questions which I had an email response within hours and excellent value for my package to Australia
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Posted 1 year ago
I needed to extend my son’s travel insurance which I did via online chat. Stefan was incredibly helpful and made the whole process so easy.
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Posted 1 year ago
Staff always helpful if I have a query concerning any aspect of extending my policy
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Posted 1 year ago
Simple, fast and efficient buying process
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Posted 1 year ago
Great service and value. Would recommend
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Posted 1 year ago
Excellent service. I made an error on my policy and although a little disconcerted when I rang and was told I needed to email, the issue was sorted within a few hours of the email being sent. I can only hope the aftersales service as as good.
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Posted 1 year ago
Hi there Thanks for your review. Yes, I regret for material changes to policies, we do need instructions in writing so we have an audit trail. But any email to TT which is received before 6PM London time, 365 days a year, is replied to on the same day. The True Traveller Team
Posted 1 year ago
An easy to use website and a very helpful telephone contact centre to answer any questions you may have.
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Posted 1 year ago
I love the flexibility of true traveller, meaning that I can take out and extend policies when already travelling abroad.
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Posted 1 year ago
One of the best travel insurance website I've never seen.
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Posted 1 year ago
Easy to purchase online with all the add-ons I required for my high altitude trek in Nepal and subsequent winter in South India.
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Posted 1 year ago
Well thought through, and well explained, packages that actually met what I was looking for (insurance for a trek in Nepal). Clear and easy process to sign up.
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Posted 1 year ago
I am writing to review the purchasing experience (my travel hasn’t started to date). I received excellent advice and great clarity about the options available. A very good customer experience.
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Posted 1 year ago
True Traveller is rated 4.8 based on 1,913 reviews