True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,881 Reviews

98 %

of reviewers recommend True Traveller

Company Reviews

Metrics

Info

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service. Covered me for covid-19 as well as trekking up to 3000m at a really good cost. Really easy and intuitive website made buying the insurance so easy.”

Helpful Report

Posted 4 years ago

“Really easy to use. Great website with an understanding of what I will be purchasing and what I will be covered on with any extra add-ons.”

Helpful Report

Posted 4 years ago

“Website is easy to use, prices reasonable.”

Helpful Report

Posted 4 years ago

“Excellent open ended travel insurance, on of the few companies to offer this. Extensive coverage that was exactly what we needed.”

Helpful Report

Posted 4 years ago

“I have never needed to make a claim so cannot comment on any claims handling,but offering insurance without the usual 6 month residency condition, easy extensions, being accepted for cover even if travel has already started and being allowed to return to UK without invalidating cover, are the main reasons why I chose Truetraveller. Thank you for recognising that the same size doesn’t fit all people! And enabling true travellers to do what they love.”

Helpful Report

Posted 4 years ago

“Always simple and easy contact”

Helpful Report

Posted 4 years ago

“True Traveller sent across the documents immediately and the policy documentation was really clear, advising on what best to print out. The policy also covers for Covid-19 and is more straightforward in its coverage, compared to other policy wording i had come across. Thanks, Philippa Gumley”

Helpful Report

Posted 4 years ago

“Quick and easy to apply, everything is explained clearly , and it has every options for every kind of travel you may need to partake.”

Helpful Report

Posted 4 years ago

“Your staff are amazing ! Morning of 2/9/20”

Helpful Report

Posted 4 years ago

“Very clear website, plenty of options for tailored insurance, fast and efficient customer service response.”

Helpful Report

Posted 4 years ago

“The process of purchasing this insurance is extremely easy and streamlined. Being able to add on or take off multiple options is great. One of the only companies that provides a service when you’ve already left the country too! Covers me for Kilimanjaro, Safari, volunteering, backpacking, allsorts! ...without being crazy expensive.”

Helpful Report

Posted 4 years ago

“Website was easy to navigate with clear and easy to understand packages”

Helpful Report

Posted 4 years ago

“Easy to navigate, quick to reply and clear terms etc”

Helpful Report

Posted 4 years ago

“I found it easy to extend the policy”

Helpful Report

Posted 4 years ago

“Been a customer for a few years now, and they're EXCEPTIONAL. They reply so quickly, super friendly and helpful.”

Helpful Report

Posted 4 years ago

“It's a great insurance for when your actual one ran out or while you're already travelling.”

Helpful Report

Posted 4 years ago

“Highly recommend! Fantastic customer service, clean and user-friendly website, and excellent customization options when selecting your policy cover. I searched far and wide for an affordable policy that would cover a couple travelling - despite FCO travel advice - for 12+ months across Europe. True Traveller was the only option that ticked all of the boxes and allowed us to customize as required. Even the support that I received from the customer service team was incomparable! I spoke to Craig over the phone and was advised to email so that I could get a definitive answer from the policy underwritters. I was skeptical about emailing due to time restraints but was speechless when Tim responded in less than an hour!! Despite my vague, scenario-based queries, staff provided excellent clarification in record time, all while being friendly human beings - amazing!”

Helpful Report

Posted 4 years ago

“Thankfully I didnt have to file an insurance claim but the purchase process seemed transparent and easy to understand and I was generally satisfied with the service.”

Helpful Report

Posted 4 years ago

“Very easy to use website, good cover and good price.”

Helpful Report

Posted 4 years ago

“Great extensive travel insurance cover for one way trips or trips with unknown return date. One of the only providers that do this type of cover. Plus you get 10% off if you need to extend your policy with them so are rewarded for your loyalty! Plus asy to access customer service, only a few minute wait on the phone.”

Helpful Report

Posted 4 years ago

True Traveller is rated 4.8 based on 1,881 reviews