True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,956 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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“True Traveller is a breath of fresh air in a world gone extreme and changeable. As countries are closing their borders and some of use are on unplanned extended journeys. True Traveller has brought a peace of mind knowing that it truly supports travellers. My original insurance expired, and True Traveller is there to continue protecting with a comprehensive plan. One that understands long-term travellers requirements, through its different packages of protection and a basic policy which covers all but the extreme. As so many global events are out of our control, it is comforting to know True Traveller has my back. It stepped in where others stepped out and provides the option of extending cover if needed. I can not express how reassuring that option is as presently who knows what will happen next week, month. One thing is sure I feel much safer knowing whatever changes occur I'm covered.”

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Posted 4 years ago

“Easiest customer service and usability of the page for US insurances. I only used Norwegian insurances before traveling to Asia and studying in different European countries, but once it came the time to order my US insurance, I got lost. So many offers, deals, deductibles, TrueTraveler offers the clearest offer. Giant bonus on being able to get insurance for a good price while already traveling, as I travel and live abroad, my trips rarely start in Norway therefore I am considered "already on a travel" and truetraveler just makes it so much easier. I only needed their assistance once but they were fast and easy to get in touch with.”

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Posted 4 years ago

“Information is very clear on the website and purchase of the insurance was very smooth. You can choose which category is most suitable for your needs and prices are reasonable.”

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Posted 4 years ago

“Easy to set up, offers cover for those already traveling, and it was easy to extend my policy as I was away from home longer than anticipated.”

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Posted 4 years ago

“Clear terms, good communication, easy buying experience.”

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Posted 4 years ago

“Good information, and good service. Had True traveller, 4 times now as a Swede and worked great.”

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Posted 4 years ago

“Transparent pricing for a comprehensive service. The website was really well structured and gave the exact cover I wanted which I struggled to find elsewhere.”

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Posted 4 years ago

“I'm German and been traveling for several years. When I decided to go to Canada for a working-holiday, I was shocked about the prices of the German insurance companies. After alot of research and recommendations of other travelers I finally found true traveller. This is definitely the cheapest insurance with the highest coverage I could find. AND you can get it even if you're already traveling, which makes it usually pretty hard to find affordable insurance. But even in that case they cover you. Highly recommended :)”

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Posted 4 years ago

“We have not needed to make a claim yet (Fingers Crossed) however the service so far (renewed twice) has been excellent and easy.”

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Posted 4 years ago

“Although, I've used True Traveller already few times I have never had any claim so I cannot comment on that.... What I however can assure you is their great customer service and super easy purchase. On top of that I think the coverage and price is very reasonable....”

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Posted 4 years ago

“Excellent service, easy to use on there website and it's great you can get insurance whilst away. I highly recommend.”

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Posted 4 years ago

“After having an illness arise whilst living in New Zealand, my initial contact with the 3rd party that take care of claims seemed like I might not get refunded but after putting through the claim I got my expenses back which was great. It was done quick and was very easy. Good peace of mind having the cover, especially with the Traveller pack that includes lots of activities to provide broad cover. I also just extended my cover which again was easy and not an option available on many other (if any) insurance companies. This is designed for travellers and fits the bil perfectly.”

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Posted 4 years ago

“I like True Travellers as they have good coverage options for outdoor activities such as rock climbing and ski touring. However, I'm a bit disappointed that I didn't receive anything on my claim when I had to cancel my flight tickets to go home because of covid19, as well no longer being covered for covid19 related claims as I had to renew my insurance as I'm staying in Canada longer than planned because of the virus.”

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Posted 4 years ago

“I've used True Traveller several times and the experience has always been very smooth. Recommended by a good friend, I've also done the same with other travellers and they agree with the convenience of using True Traveller's services. Will keep using it in my trips in the future for sure!”

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Posted 4 years ago

“I like that you can specify very much with the add-ons and therefor make it very tailored to your needs and affordable. Extra plus that they offer their services while already travelling. Also they reply fast to concerns which is good. However, during this trip and all its Covid chaos I had my long planned yoga retreat cancelled. The organisor is offering me some refund, but I am dissappointed that True Traveller did not show up for me at all. I think they said something along the lines of the cancellation policy only being for the trip itself and since this was a "trip within a trip" I have no right of help. For me, this is still a loss of money, a loss with value - just like loosing my luggage or what not really. I would have appreciated at least some help, sucks to be paying an insurance at these times and then get no support.”

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Posted 4 years ago

Miss Akesson Thanks for your review. Cancellation cover on travel insurance policies only covers you for cancelling your holiday, and all parts within it, before you leave your home to start travelling. So, for example, if you have an accident at home before you leave, or you become ill and can’t travel, then your travel insurance steps up and covers the cancellation fees up to the limits shown on your policy you will no doubt incur from airlines, hotels etc., at having to cancel. In the middle of a holiday, if you need to come home early, again due to illness, or a close relative becomes ill which necessitates your early return, you can claim for curtailment. Again, this covers you for any non-refundable costs which you may have incurred as a result of coming home early. So, curtailment covers cancellation after you’ve left as well. In the current Coronavirus Outbreak, lots of tour operators, hotels and airlines have had to cancel their services. In most situations, they have refunded their customers. However, there are a growing number of airlines and travel companies, and indeed now Yoga Retreats, who aren’t doing this. They have taken your money and have not provided a service. This is illegal. I understand from the media that many class actions lawsuits will start soon against many companies who are refusing to refund customers who have paid them money for a service they did not provide. I’m very sorry your Yoga Retreat is being so unreasonable, and in fairness, it’s they who deserve a bad review, not us. The True Traveller

Posted 4 years ago

“The biggest advantage of True Traveller is that you can get it when you're already travelling which can be very helpful when you get stuck somewhere like in these times. Their coverig is really good and you can customize it”

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Posted 4 years ago

“The biggest advantage of True Traveller is that you can get it when you're already travelling which can be really helpful in case you get stuck somewhere like in these times. Their coverige is very good and you can choose the one that suits you most”

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Posted 4 years ago

“During these difficult times I was struggling to find an insurance provider still selling policies to people who are still travelling. Luckily I came across true traveller where I spoke to a very helpful person on the online chat, who assured me that I could still purchase a policy.”

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Posted 4 years ago

“The process of buying an insurance was easy to follow and complete.”

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Posted 4 years ago

“Incredibly efficient, quick and easy to use. During these trying times, it came as a big relief to be able to be insured whilst already travelling abroad.”

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Posted 4 years ago

True Traveller is rated 4.8 based on 1,956 reviews