True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,881 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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“I didn't really have to make claims - luckily - but True Traveller makes me feel safe and I was very pleased to know that they were covering Covid-19 related issues too, when the pandemic outbroke!”

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Posted 4 years ago

“Inefficient, dodgy and useless I´ve been insured by True Traveller for 3 years in a row, however I have never been successfully helped or reimbursed when needed (3 times, doctor´s bills, flights cancellations...). This company is dodgy, inefficient and useless. My recommendation is that after giving them 3 opportunities to simply go and get another insurance with anyone else than True Traveller.”

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Posted 4 years ago

Hello Jorge Thanks for your reviews. You have been in contact with us in the past regarding some very small medical claims, and you have always taken out our budget True Value Policy, which does have an excess (or deductible) of £125, so when a claim is under that amount, then yes, the claim is declined. On your most recent claims with us, one again was for a very small medical issue, and the other is that your airline cancelled your flights. Our claims service has asked for you for a medical report for your medical claim, which you haven’t provided. However, it’s a small claim anyway, so we have told them just to pay it straightaway. On your most recent policy you did zero down the excess, so that part will be paid in full. If an airline cancels your flights, which obviously is happening a lot recently due to Coronavirus, this isn’t something you can claim on travel insurance for. The airline, as per their conditions of carriage, must arrange an alternate flight for you, or provide a refund. The issue currently is that some airlines are only issuing vouchers for a refund valid for two years or so, and not cash. We do cover this off on our Coronavirus FAQ’s on our website and have been assisting customers who have had problems with some airlines. Had you had asked us for assistance on this occasion, then of course we would have helped or advised you what you needed to do, just like we have done on the two occasions in the past when you asked us for help. We answer all emails within 24 hours, 365 days of the year. We’re sorry you felt compelled to write reviews on multiple channels, and that now you think badly of us. The True Traveller

Posted 4 years ago

“This is the second time I apply for this insurance. I feel it really comfortable with it. They care so much to the customer, available 24/24 7/7, I think this is really great ! I sudjest thia insurance so much”

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Posted 4 years ago

“Simple process at an affordable price. Cannot recommend them highly enough.”

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Posted 4 years ago

“I had to extend my Worldwide policy due to a change in travel plans caused by COVID-19 and the process could not have been simpler! I’ve used True Traveller for years and although I’ve (luckily!) never had to claim whenever I’ve had questions about cover or needed an extension I’ve found the customer service staff incredibly helpful. I’d recommend to anyone!”

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Posted 4 years ago

“Easy purchase with plenty of options. I needed to clarify something after purchase, so contacted them and received friendly, prompt assistance.”

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Posted 4 years ago

“I have used True Traveller for all my travel insurance needs for years, exceptional service and great price.”

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Posted 4 years ago

“Well it was easy to apply and I know am covered. Though have not yet been informed IF I am still able to travel becoz of COVID-19. I do hope however if I end up having to rebook or what never happens I will use Truetraveller again.”

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Posted 4 years ago

“Very quick and easy to renew which has been super helpful in my situation.”

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Posted 4 years ago

“Awesome price and perfect coverage for the IEC visa - super easy to understand with no confusing jargon!”

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Posted 4 years ago

“Smooth process and quite clear terms”

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Posted 4 years ago

“Hassle-free buying experience.”

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Posted 4 years ago

“Spending a large amount of time out of the country is great, until you come to find an insurer. True Traveller really did make it easy with very competitive rates and setting up is a breeze... even if you are out of the country at the time.”

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Posted 4 years ago

“Easy to purchase an extension policy and for a fair price. Also able to purchase outside of original country whilst travelling. Would have been useful to include an update on how insurance covers (or doesnt) cover coronasvirus (illness and travel) as is still confused as to what it covers.”

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Posted 4 years ago

“I initially spoke with a True Traveller team member on the phone to get some information on my upcoming trip to Nepal. I was given lots of very useful information without being pushed in to taking out insurance with True Traveller, they were genuinely kind and willing to help. I decided to take out insurance later that day! So far so good - I haven't yet had to make a claim (fingers crossed I won't have to!). Great experience on the phone and booking online was very easy and straightforward. I would most certainly recommend True Traveller.”

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Posted 4 years ago

“Very easy website to navigate. Ideal for travellers who are already abroad. Plenty of options and extras to choose from. Very competitive prices. I would definitely recommend True Traveller”

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Posted 4 years ago

“Found it easy to use and quick really good when your traveling soon no nonsense at all”

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Posted 4 years ago

“Booked while already abroad as our policy with another provider was due to run out. The original provider made a huge problem of extending so we searched the internet, found True Traveller, used the online chat to ask some questions then booked online. Reasonable price and Immediate confirmation and documents by e mail, perfect thanks.”

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Posted 4 years ago

“Had a very pleasant experience over the phone and they answered some very silly questions I had- he was very understanding and patient!! The policy wording is clear and easy to understand. Would recommend TrueTraveller!”

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Posted 4 years ago

“My experience with True Traveller has been positive so far and they seem to be an honest travel insurance provider.”

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Posted 4 years ago

True Traveller is rated 4.8 based on 1,881 reviews