Login
Start Free Trial Are you a business?? Click Here

True Traveller Reviews

4.8 Rating 1,982 Reviews
98 %
of reviewers recommend True Traveller
Read True Traveller Reviews

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

Anonymous
Anonymous  // 01/01/2019
I’ve used true traveller twice now. Once when I went travelling for 12 months around Australia, Thailand, Bali and Vietnam. And an up coming ski holiday for a week in January 2025. My experience with true traveller has been excellent. I did make a claim during my time travelling and I got quick and professional response. My claim was dealt with very quickly considering I had to sort out the information whilst travelling. Will definetly use true traveller for many of my adventures.
Helpful Report
Posted 4 months ago
It was easier the expected to make a claim of a payment of a foreign hospital. Very quick. And they already payed me back in less than 24 hours
Helpful Report
Posted 4 months ago
Very good agent. Good value too
Helpful Report
Posted 4 months ago
Amazing service , especially from sales manager Stephan. Very attentive and supportive of my needs when enquiring travel insurance
Helpful Report
Posted 4 months ago
Took out travel insurance with true traveller on their website and found the booking process very straight forward.
Helpful Report
Posted 4 months ago
Easy to purchase and competitively priced
Helpful Report
Posted 4 months ago
My claim was dealt with efficiently and quickly , infact it was the same day . I would recommend True traveller for any future travel . I am very impressed by the company
Helpful Report
Posted 4 months ago
Excellent service & value
Helpful Report
Posted 4 months ago
So efficient with processing the claim. Heard back within 24 hours and already getting my refund this week!
Helpful Report
Posted 4 months ago
A+ Customer Service and straight forward communication
Helpful Report
Posted 4 months ago
Submitted my claim and was assigned, confirmed and paid within 3/4 days
Helpful Report
Posted 4 months ago
Simple to take outs policy , all aspects clearly shown ! At a reasonable cost . So piece of mind achieved.
Helpful Report
Posted 4 months ago
I have been a True Traveller customer for over two years and continue to prefer them on my trips. I already needed to use your services on a trip to Australia and I was very satisfied with the service and the assistance during the trip and in resolving situations. For all these reasons, True Traveller is my travel insurance company. At the moment, I have the annual insurance, which makes it easier for all the trips I take during the year.
Helpful Report
Posted 4 months ago
Patrik was nice and respectful
Helpful Report
Posted 4 months ago
I just renewed my insurance with true traveller for another year so that can only mean that I’m extremely happy with them. I did claims a year ago and they were so helpful and fast dealing with everything! Highly recommend! Thank you!!
Helpful Report
Posted 5 months ago
I purchased travel insurance after extending my stay in Australia, the online experience was positive and I was pleased with the pop up reminders during the application process. Hopefully I won’t need to use it. I cannot comment on the customer service because I haven’t needed to use it.
Helpful Report
Posted 5 months ago
I always use truetraveller for cover my holidays! Very good value for money
Helpful Report
Posted 5 months ago
I have the most positive experience with True Traveller. They have been reassuring and support during a stressful incident. I highly recommend them
Helpful Report
Posted 5 months ago
Why does it support Apple Wallet, but not Google Wallet? On Android it points to an unknown 3rd app.
Helpful Report
Posted 5 months ago
Haven’t used it yet but good pricing
Helpful Report
Posted 5 months ago
True Traveller is rated 4.8 based on 1,982 reviews