True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,910 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven't been offered any discount even if is not first time using this service. Also there is not many option available for setting the parameters of the trip... Sometimes might be a combined trip on different times different activities but is available to include them all at once so I have to book separate insurance for different days and even different insurance company”

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Posted 5 months ago

“Stefan was so helpful and efficient.”

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Posted 5 months ago

“Easy to book with a wide range of coverage. However, havent had to rely on the insurance, and therefore could not comment on the efficacy and application of the policy.”

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Posted 5 months ago

“Very easy to get the cover that I needed for Aconcagua over the very helpful person on the phone”

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Posted 5 months ago

“Easy to arrange even after my trip had started as I'd completely forgot to do my travel insurance.”

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Posted 5 months ago

“True Traveller has an incredibly straighforward platform with clear and transparent policies. I felt confident in what I was signing up for, and the support and follow-up is very helpful. It really feels like it's for travellers, by travellers.”

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Posted 5 months ago

“Easy to use, never had to make a claim but they were very accomodating when I needed to change the dates of my insurance (because a holiday was cancelled).”

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Posted 5 months ago

“Great prices, easy to use. I accidentally clicked the wrong option and they quickly rectified that for me.”

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Posted 5 months ago

“Simply outstanding”

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Posted 5 months ago

“Such an easy process to engage with for a fairly complex set of circumstances for the trip we’ve booked to compete at an international sporting competition.”

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Posted 5 months ago

“fast service!”

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Posted 5 months ago

“True Traveller are very quick and responsive on all occasions. Would highly recommend them”

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Posted 5 months ago

“Applying for our already-travelled insurance was simple, and the coverage looks good. I'm hoping not to need it, but knowing it's there if we do is comforting. Thank you”

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Posted 5 months ago

“I can review True Traveller in capacity of buying their policy. I have not had a case where I had to deal with assistance and payout. When trying to purchase the policy, I had a lot of questions for the specific situation I was about to go into. The chat person was very helpful, I chatted on two occasions. Also response to my email was very quick. I had a very good policy shopping experience. I felt fully supported and got the answers I needed.”

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Posted 5 months ago

“For once have found a travel insurance that actually answers my family’s requirements.”

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Posted 5 months ago

“Quick thorough service but prices were very high. I felt a little exploited”

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Posted 5 months ago

Hi there We're very sorry to see your review, and see you took our cover out when abroad. We're one of the very few insurance companies who do this. You did choose to take out our Traveller policy, and chose not to take out the budget True Value policy instead. We do have a £6.50 fee when people are already abroad, as I'm afraid costs are higher due to some fraudulent claims which sometimes are partially settled. True Traveller

Posted 5 months ago

“Very user friendly to apply and competitive pricing!”

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Posted 6 months ago

“Great customer service. Olga the lady that dealt with my query was so knowledgable and helpful.”

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Posted 6 months ago

“Currently on a family holliday in Portugal, but was trying to book insurance for my son who will travel on to the US once we get home as an individual. The on line chat made the experience so easy & helpfully, as did the website layout . Very impressed Thank you all”

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Posted 6 months ago

“Wasn't able to help with my situation.”

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Posted 6 months ago

Hi there Thanks for your email. We see you took our some travel insurance with us back in June, and we have heard nothing more from you. Can you let us know how we couldn't help? True Traveller

Posted 6 months ago

True Traveller is rated 4.8 based on 1,910 reviews