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True Traveller Reviews

4.8 Rating 1,935 Reviews
98 %
of reviewers recommend True Traveller
Read True Traveller Reviews

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

Anonymous
Anonymous  // 01/01/2019
I've used true traveller for years. Australia, New Zealand. Asia. they are the best company around.
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Posted 4 years ago
Good value and easy process of taking out the policy. Another plus is the already travelling option. Friends of mine have made claims and got their money back really quickly.
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Posted 4 years ago
Simple and straightforward to choose the right plan/options, and info on coverage very easy accessible. Also got swift and helpful feedback from customer service when I had a few questions. Luckily I have not yet made any use of my coverage, so can comment on that end, but at least the ordering went smoothly. Also a plus that coverage is offered for EEA-citizens. Was imperative for us this summer as the Norwegian foreign ministry advice against all travel abroad, and as a consequence every single Norwegian insurer declined to offer coverage this summer.
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Posted 4 years ago
I've had insurance with True Traveller while on several working holiday visas that I have held (Canada, NZ and Australia). They are an excellent company, provide good service to enquiries and when I have had to claim previously it was processed quickly and smoothly. Highly recommended.
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Posted 4 years ago
Easy to renew though am still travelling. clear information about risks of trekking in Nepal. Have not yet had cause to make a claim but hope that these years of membership are worth it in the event of a problem.
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Posted 4 years ago
I have only heard good things, haven't had an issue yet. The only insurance company that will insure you while you're already abroad!
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Posted 4 years ago
Excellent service after being let down by our existing insurers refusing to extend our insurance when we couldn’t get home during the Covid-19 crisis. I used the on line chat before buying which was a great help and faq’s to clarify something. I have already recommended them to friends in a similar position and will definitely be using them again.
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Posted 4 years ago
True Traveller are great. I've used their insurance twice now and I don't think I'd use anyone else. I was hit by a car last year while on a working holiday and they took the stress out of dealing with extortionate hospital bills. Highly, highly recommended!
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Posted 4 years ago
True Traveller offered an easy and quick service online for us to renew our travel insurance in order to continue our travels. We were worried about how we could extend while travelling, however True Traveller offered this option which was a massive relief and a fantastic service. Highly recommend.
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Posted 4 years ago
Awesome company, used them for the past 6 years and had to claim multiple times with medical bills over $10,000. Easy to deal with, support and make sure you get the 0 excess, it’ll be worth it!
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Posted 4 years ago
Easy website to navigate. Super happy they offer reasonable insurance prices for people already travelling!
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Posted 4 years ago
So easy to use compared to most insurance websites.
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Posted 4 years ago
So far I've had a good experience with True Traveller. This is my third year of travel insurance with this company. I am currently stuck in India due to the pandemic and had no problem renewing my policy from here. It was a quick and easy process.
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Posted 4 years ago
Easy and quick helpful
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Posted 4 years ago
Consiglio vivamente di scegliere questa assicurazione di viaggio tra le tante sul mercato. Semplicissima da personalizzare tra le tante opzioni che proprone, con un semplice click online. True Traveller é inoltre una delle poche assicurazioni che é possibile attivare se state già viaggiando a prezzi competitivi. Il personale del customer service é gentilissimo e disponibile. Una volta avviata la pratica in un paio di settimane ho ricevuto il rimborso dei soldi spesi per il trattamento di un'infezione batterica che ho effettuato in Tailandia. Mi sono trovata benissimo io stessa, la consiglio e la risceglieró per prossimi viaggi sicuramente!
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Posted 4 years ago
Here is the struggle to write this review ...... Of course we would like the cost of our insurance possibly refunded by way of a prize for submitting this input But how can we write a comprehensive opinion when all we've done to earn this opportunity is to have applied and paid for True Traveler insurance online? Not had to claim so far Great interactive site - easy to buy Brilliant that you can apply whilst already traveling Qualifying medical criteria questions were fair BUT True Traveller website was horribly late adding specific Corona information pages Impossible to ring them. Felt very alone for a while Buy or no buy? We'll let you know
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Posted 4 years ago
Dear Mrs Cowie Thanks for your review. We ask people to leave a review if they want to, and as you took out an extension policy with us we asked you to review us based on any claims you may have made, or other experience you had with us. For people making new insurance applications, they’re just asked about the process of booking. The Coronavirus FAQ page, which is visible on all the pages on our website by the yellow bar at the top, was put on our site back on 5 March, almost a week before the WHO pandemic announcement and the blanket warning put out by the Foreign Office. For a while, it was updated many times a day, and it’s still there, giving advice for our customers. By 23 March, we were, in common with airlines, other insurers, and travel companies, under immense pressure from an avalanche of emails and phone calls. As we have so many travellers overseas, a lot of whom do not have SIM cards for international calls but rely on WIFI instead on their smart phones, we always receive more Live Chat and emails than phone calls, so we took the decision to close the phone lines temporarily and just concentrate on email and LiveChat, to enable us to answer the maximum number of queries. We did put that information on the contact us page on our website and announced it on the message system on our phone lines. If we’d kept all channels open, it would have taken hours for customers to get through to us on the phone, and many days to receive a reply to an email even with us working 7 days a week. We switched our phone lines back on 20 April. We’re very sorry you felt alone. Our 24/7 Emergency Medical Assistance Number was up and running all the time, and although you never contacted us by LiveChat or by email, had you have done, you’d have received a quick reply, or a call back if you’d requested it. Kind Regards The True Traveller
Posted 4 years ago
quick way of getting travel insurance when already abroad could not get cover this company supplied cover for me quick and easy well done
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Posted 4 years ago
Excellent product and nice internet product page with clear, easy to understand descriptions of the product, add-ons and limits & restrictions. I had to extend my trip due to Coronavirus and my existing insurer didn't offer me suitable cover. True Traveller allows you to take out insurance while on your trip, unlike many other travel insurance products. Brilliant stuff!
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Posted 4 years ago
Excellent service, easy to pick a level of cover to suit your needs.
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Posted 4 years ago
Easy website to navigate, with clear explanations of what is included in each policy. I haven't needed to claim anything but I have extended the policy which has been a quick process.
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Posted 4 years ago
True Traveller is rated 4.8 based on 1,935 reviews