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True Traveller Reviews

4.8 Rating 1,914 Reviews
98 %
of reviewers recommend True Traveller
Read True Traveller Reviews

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

Anonymous
Anonymous  // 01/01/2019
All the coverage I needed for my trek in Nepal, and helpful call staff who ensured I made the correct selections online
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Posted 3 years ago
The best travel insurance than I tried, I never had a problem with them, and always than I had to claim for payback my medical bills they did. In my opinion perfect balance between price and quality. Also friends of mine have this insurance with really good results.
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Posted 3 years ago
No issues yet have not had to make any claim. Renewal reminders and ability to do quickly online useful
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Posted 3 years ago
After enduring pain trying to decipher travel insurance options and TTs with other companies, True Traveller presented everything in simple language and had all the right options for our 12 month campervan journey. Any remaining queries were handled very fast. Have not needed to make a claim yet though.
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Posted 3 years ago
Very good customer service and support. Easy to use website.
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Posted 3 years ago
Extremely helpful service and great price compared to others....thanks
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Posted 3 years ago
The website was very easy to use and the information very clear and simple to follow. I was able to purchase what I needed with ease. Thank you
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Posted 3 years ago
Very easy to use and helpful
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Posted 3 years ago
Super quick to buy online, and good value, especially as we needed the ‘ultimate’ pack to cover our sports while abroad. Will definitely use these guys again, it’s an excellent policy.
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Posted 3 years ago
I got in a muddle trying to extend policy on line, so I rang them the gentleman on the phone was really helpful, and sorted things in no time.
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Posted 3 years ago
Always excellent service.
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Posted 3 years ago
Travelled multiple times with true traveller. Had to make a claim when some of my gear got stolen. All went really smoothly and was an easy process. Nice to know there are insurance companies out there that honor their word! Big bonus is the amount of activities covered.
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Posted 3 years ago
I will recommend True Travel to a friend.
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Posted 3 years ago
1st impressions very good. Had issue with finish g payment. Ending up paying for 2 policies but luck rang bear in mind I'm in Santorini and sorted problem. Very good service
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Posted 3 years ago
Excellent service and value.
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Posted 3 years ago
Excellent quote, service
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Posted 3 years ago
Excellent service. Highly recommend
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Posted 3 years ago
True Traveller is the best travel Insurance company I have used in my 35 years of travelling. Never an issue. Even when needed an extremely expensive emergency hospital treatment. They were attentive, respectful and always reassured me. Their service is second to none.
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Posted 3 years ago
Very good service
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Posted 3 years ago
I have bought 2 policies and had 3 claims. The purchase process was really easy and the ability to purchase after travel has started and to extend thereafter is a saviour. I would recommend paying extra to have a NIL excess. I didn't on the first policy and had 3 claims in quick succession costing me 3x£75! Without any excess I could have made a further claim. (3 x Insect bites and a dog bite, relatively minor but requiring hospital/clinic treatment) The claims process was simple and could be completed on my phone. They take a really practical approach in both the timescales they give for claiming (so you can do it when convenient to you, not them) and by accepting photos and online completed forms. The claims agent used, CEGA, are superb. All the staff seem to be top notch, empathetic and they make sure you are in good hands by questioning the care you have received to ensure it is the best for your condition.
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Posted 3 years ago
True Traveller is rated 4.8 based on 1,914 reviews