True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,951 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a terrible experience with this company, I was in a hospital in Mexico and they sent two guarantee letters to the hospital for my insurance so I could be seen and treated. The bill was coming to over $2,500, then after I had been seen and waiting for payment to be sorted to the hospital I was told on the phone I am not covered, I had endless arguments with them from 2am in the morning (this was when I was discharged from hospital after being on a antibiotic drip for 5 hours so I was exhausted and sick) to 9am in the morning, 7 hours!!! After endless arguments and stressful phones calls for 7 hours they confirmed they had made a mistake and then paid the $2,500 bill, this still took 1.30 hours after them agreeing they had made a mistake! The stress and discomfort this insurance put me though makes my stomach turn. They wasn’t going to pay out only I wouldn’t put the phone down and wouldn’t back down! I have never experienced a more frightening time and this insurance did not do there job correctly as I was sitting the the hospital not well, uncomfortable and scared for 7 hours after I had been discharged as they had made a mistake with the insurance!!! Bare in mind this was after them sending two guarantee letters confirming I was insured and the bill would be paid!! I will be looking into this with a solicitor as I am disgusted with the way I was treated!! I was left in a hospital with only 2 people who could speak a little English getting told I can’t leave untill I pay $2,500 as my insurance is not paying out!! After the guarantees letters had been sent. This was the insurances fault and it was one of the worst and scariest experience i had been through. Would not recommend.”

Helpful Report

Posted 2 years ago

Hi We were informed of this case by AXA Assistance, but due to medical confidentially issues we can’t go into any specific detail. However, we can explain how things work generally. True Traveller allows customers to take out their insurance when they’re already abroad, but no claims can be made within 48 hours to avoid fraudulent claims, unless it’s a serious injury caused by an accident, verifiable by an independent witness. We’re one of the very few insurers who allow this to be done. We do highlight these facts very robustly when people take out their policy online, but even so, we do have multiple examples where people take out insurance after something has happened, and as a result those claims are denied. If conflicting information comes to light where it looks like a claim may be fraudulent, then checks must be made to ensure that cases are handled properly. At the end of the day, customers premiums pay for claims, and if we were to start paying out for claims which weren’t genuine, then everyone would have to pay more. In this instance, the claim was paid in full. The True Traveller

Posted 2 years ago

“One of the few which let you take out a policy after your trip has started. Very easy to take out online.”

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Posted 2 years ago

“I've had to make a claim using true traveller while in India and they were absolutely amazing. My girlfriend needed to be transfered between two hospitals with a life threatening disease, a plane turned up with an amazing doctor and flew us right to where she needed to be. They kept me informed the whole time and I'll never use a different travel insurance again”

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Posted 2 years ago

“2nd time I used them but, to be fair, I've never had to claim (and hopefully will never have to) but the buying process is good and very simple”

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Posted 2 years ago

“Straight forward insurance, easy website to navigate. Excellent!”

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Posted 2 years ago

“Always been great for me.”

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Posted 2 years ago

“Easy to use web site, good prices for climbing Kilimanjaro”

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Posted 2 years ago

“Really good user interface, very rezponsive customef service”

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Posted 2 years ago

“Efficient, good price and excellent support”

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Posted 2 years ago

“Easy process and meets all IEC requirements. Sent them an e-mail and they answered very quickly”

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Posted 2 years ago

“Fast, efficient, and remarkably easy to use. I am a very satisfied customer. Thank you.”

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Posted 2 years ago

“Always the very best, simple and quick , take a lesson other companies, these people excell in what they do”

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Posted 2 years ago

“Informative website with easy, quick selection of insurance policy. Reasonably priced.”

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Posted 2 years ago

“The buying experience was fine. I guess you never really know how good insurance is until you need to claim. Hopefully won't have to find out!”

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Posted 2 years ago

“Great online quoting/buying experience, so smooth, quick and yet detailed. Best I've seen. Good prices and great flexibility. Fantastic that you offer insurance for travellers already on the move for those who like to live spontaneously. I will continue to use this insurance provider for the rest of my Europe travels.”

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Posted 2 years ago

“Great cover, prompt responses from True Traveller team, easy way to claim funds. I made a claim for medical expenses from Thailand which was paid within a week. I've extended my insurance 3 times as this is the best company I've been with so far”

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Posted 2 years ago

“Very professional. I didn't travelled yet but up to now it shows excellent. I will update after my trip.”

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Posted 2 years ago

“Very easy to deal with, simple layout on the website on which options one would like to choose and it makes for an easy transaction”

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Posted 2 years ago

“Third time I have used True Traveller Do I need to say more”

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Posted 2 years ago

“I have just got a new policy with them, so I didn´t have the chance to use it this time yet. I was helped by the online chat before deciding which police should I choose. It was really helpful and they resolved all my doubts. A few years ago I use to have TrueTraveller as my travel insurance and I used it on a few occasions. Always they responded on time and pay me back my medical cost/lost luggage/etc...I couldn't recommend enough this travel insurance.”

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Posted 2 years ago

True Traveller is rated 4.8 based on 1,951 reviews