True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,932 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy and efficient application and quick delivery. Really helped me out and eased my worries in the current situation. Thanks!”

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Posted 4 years ago

“Easy to use and easy to understand website. Great range of cover for those who have already left on their trip and a simple way of customising your policy. Also, excellent customer service - quick, professional and helpful (Sandra).”

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Posted 4 years ago

“Never had to claim , but the process of getting a policy is very easy . The products are really good and very flexible for travellers needs . The website is well designed and easy to navigate , and if you have to ring the company , the staff are friendly and informative .”

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Posted 4 years ago

“Great international insurance. I have the ultimate package and had no problems claiming. My last few claims were slower than previously, but I guess that's due to covid-19. I have extended the cover recently and will do again if still traveling. It's easy to get hold of them via the email/website query or phone.”

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Posted 4 years ago

“No issues getting insurance/ easy and simple process”

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Posted 4 years ago

“ThK You Easy & Simple To Understand & Get The Right Product”

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Posted 4 years ago

“quick, efficient, already travelling so no hassle to extend. good pricing and friendly reminders”

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Posted 4 years ago

“Came to my rescue when I'd made the mistake of not updating my original travel insurance.”

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Posted 4 years ago

“Quick and easy to use Good that you can get cover when you are already abroad”

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Posted 4 years ago

“quick and easy to get a policy, especially as I was already travelling. Not every provider will do this. Very good value,”

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Posted 4 years ago

“Excellent, prompt service in response to a telephone query. Good website and good value cover.”

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Posted 4 years ago

“Website is very easy to navigate compared to other insurance companies, everything is explained well.”

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Posted 4 years ago

“Great insurance, and great customer service! I've been using it since 7 months now, I had only small claim and they support me very well and send my money within a week. I'm happy to have a TT insurance, in fact I've just extended my contract. I feel save travelling abroad knowing I have such a reliable company that covers me in case of emergency.”

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Posted 4 years ago

“Really great customer service, I had a small change to make right out of the gate and they sorted it the same dayy without hassle. All the forums I'm on for travelling all say go with truetraveller and they're still running despite the COVID-19 pandemic, awesome work guys.”

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Posted 4 years ago

“Have been using them for a few years. Policies are easy to renew from abroad. Get a discount if you renew before the expiry, which helps with what to me seem like limited value for money in most coverage areas aside from medical. Would be nice if the activity package options were organized differently, so if you wanted to only go skydiving, you aren't also paying premiums for a bunch of other things you aren't planning on doing. Made one claim which went smoothly, though age-based depreciation is applied to lost items regardless of condition. Probably normal in the industry I guess. Customer service is pretty good on timely replies and details about the coverage.”

Helpful Report

Posted 4 years ago

Dear Mr Sanderson Thanks for your review, and thanks for taking out cover with us yet again to cover you on your travels. You’ve raised a couple of interesting points here, which we’ll answer for your benefit, and other readers of Reviews.io. You’re correct in that travel insurance is predominately an accident and health policy, with several bolt ons. The claims experience is weighted massively towards the medical side of things, but we still pay out thousands of claims each year for baggage and liability, and this year especially, lots of cancellation and curtailment claims. Travel Insurance is a policy where losses are on a replacement value, and we do publish the depreciation tables on both the FAQ’s and the Claims page on our website. Less than 50% of people take out the baggage cover anyway, as short-term travellers use their home contents insurance, and long-term backpackers may only really be concerned with big ticket items, like hospital bills. The activity packs are underwritten based on just one of the activities being used, with the others being thrown in, and not the other way as you suggest. On short journeys, people tend just to use one of the packs, for example high altitude trekking, and nothing else. Likewise, if someone is going on a scuba diving trip, they’ll predominately just be doing scuba diving. On longer trips, people may well do several activities, or indeed, for example, go scuba diving every day for a year. We do include one tandem skydive, as well as one solo skydive, under the standard activity pack which is included in every policy. It’s a very popular activity for backpackers in New Zealand to do a tandem skydive. For more jumps than this though, one must upgrade the activity pack as musculoskeletal injuries are common with skydiving. Thanks for your comments about us replying to your enquiries. We do have an internal rule where we reply to all emails on the same day if received before 6pm London time, and the following day if received overnight, 365 days a year. Safe travels! The True Traveller Team

Posted 4 years ago

“Very simple interface, no jargon, affordable prices. I'm confident that True Traveller has me sufficiently covered!”

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Posted 4 years ago

“Very easy to sign up, clear website and easy to use”

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Posted 4 years ago

“Streamlined and clear process on arranging insurance. Super easy and quick!”

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Posted 4 years ago

“Very quick and easy process with great value for money”

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Posted 4 years ago

“Very easy to use system, easy to find answers to my questions on the system and user friendly!”

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Posted 4 years ago

True Traveller is rated 4.8 based on 1,932 reviews