True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,881 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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“Very easy to use and a lot cheaper than the companies I've bought travel insurance from before, for the same criteria. I will definitely use them again.”

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Posted 4 years ago

“The policy seems really flexible and the team have been extremely helpful clarifying doubts I had over telephone and via email. It seems to be one of the few insurers whose policies aren’t totally invalidated by FCO travel advice against countries because of the Covid risk so more than ideal for my upcoming trip.”

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Posted 4 years ago

“Very prompt and clear answers from customer service representatives. So far I never had any health issues, but i feel i can truly rely on True traveller anywhere i am.”

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Posted 4 years ago

“Really easy process for insurance that would cover me when my insurance provider wouldn’t due to covid!”

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Posted 4 years ago

“Very friendly and empathetic telephone service.”

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Posted 4 years ago

“So easy to arrange an extension to my policy. The website is very user friendly! Have spoken to the company previously regarding my policy and found them extremely helpful responding to my queries immediately. Fortunately have not needed to make a claim so cannot comment on this.”

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Posted 4 years ago

“Great website to navigate and the customer service was excellent. I found the cover I needed quickly and it was great value. 10/10”

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Posted 4 years ago

“Easy to use page design that made things simple. Quick to respond to any of my queries.”

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Posted 4 years ago

“Website is nicely set out and is easy to use, with a simple breakdown of each of the policies for ease of choosing the relevant one to you. Price was good and the addition of having COVID cover put me at ease. I had previously had to cancel my previous policy due to my flight being cancelled, which was super easy and I received my refund the next day. I did not have to make a claim so cannot say much for the process of making claims. Otherwise, I am happy with my experience.”

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Posted 4 years ago

“good, cheap, easy”

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Posted 4 years ago

“User friendly and informative website, easy process. Hope it's as easy if we ever have to claim!”

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Posted 4 years ago

“At short notice I needed travel insurance for a long-haul journey made necessary by a family crisis. Cover had to include travel arrangements and healthcare provision potentially affected by Covid-19. I immediately thought of True Traveller - who last year fixed me up with insurance bought after the day of travel - and was not disappointed. The online qoutation process was simple and easy to use and, once purchased, the insurance documents were straighforward and written in plain English. I haven't had to make a claim, but so far I am more than happy with with my purchase.”

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Posted 4 years ago

“Website experience was great, easy to navigate and select best options for type of trip. Have bought policy's several times previously, but not claimed so cannot comment on how good that process is, but otherwise have gone back because of reputation”

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Posted 4 years ago

“Really easy to use, simple conditions and perfect for spontaneous travellers”

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Posted 4 years ago

“Quick and easy to follow 👌”

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Posted 4 years ago

“I really like the flexibility of the True Traveller insurance. There are so many options to choose from, but it is still kept very simple, easy to understand on the website. The best is that it is possible to get it if you are already travelling, and also for a long period.”

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Posted 4 years ago

“Always quick and easy to take out cover, great that you can extend the policy while away and they send you reminders to renew where I'd otherwise forget! The only time I had to claim the contact was great and again it was all made super easy.”

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Posted 4 years ago

“Just purchased a policy and it was very easy, the live chat was great for any quick questions that needed answering”

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Posted 4 years ago

“Quick and easy application process with an excellent selection of options. I also called to speak to an adviser who was very straightforward and helpful, so all in all, a great experience.”

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Posted 4 years ago

“True traveller was really easy to deal with. The online chat was quick and efficient”

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Posted 4 years ago

True Traveller is rated 4.8 based on 1,881 reviews