True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,883 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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“True traveller made something as confusing as travel insurance make sense! From the initial layout of the website, to clearly outlining what each policy covers you for in ways that make perfect sense. They have given me the confidence that I have a policy that will work for me. I could not recommend True Traveller more!”

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Posted 4 years ago

“Best insurance for long term travels! Uncomplicated and fast to get your money back.”

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Posted 4 years ago

“Easy to use and cheap for the service, especially including the already travelling option.”

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Posted 4 years ago

“I hadn’t intended to phone through to True Traveller, however I experienced a laptop glitch when I was online, so was forced to do do. I’m so pleased about that glitch! I was booking a policy for a 26 trip to Nepal, which will include some high altitude trekking. There’s some technical need to know stuff about policies for such trips. The True Traveller agent was superb. Clearly very knowledge, also very patient and professional. At the end of the call, having purchased the policy I was left feeling I’d had the very best service.”

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Posted 4 years ago

“I looked at a number of travel insurance companies for my year long round the world trip. True Traveller were the only one that had a clear breakdown of what was covered for the activities I was planning to do e.g. climb Kilimanjaro. Also it allowed me to be flexible and not require a return flight booked back home which some travel insurance companies did.”

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Posted 4 years ago

“In terms of simplicity, cover (including off piste ski) and quality of user interface - it’s awesome. Not had to make a claim, which is probably the most important bit. They could do with clarifying the difference between intermediate terrain parks and freestyle.”

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Posted 4 years ago

“Clear, honest and comprehensive. Giving me the reassurance and peace of mind to enjoy my travels, wherever they take me.”

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Posted 4 years ago

“Didn't need to claim during my trip but felt reassured throughout that I had good cover because of the user-friendliness of the site and its relevance to the kind of trip I was on.”

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Posted 4 years ago

“Really easy to set up. I managed to extend my insurance no problem. I luckily haven't had to make a claim yet.”

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Posted 4 years ago

“I've been using True Travellers for all my travels over the past three years, including two extended travels of five months. I'm very satisfied with their service, easy and fast to purchase a policy on their website. They were super reactive and helpful when I had enquiries. I spent time comparing many travel insurance and so far this is the best I found in term of value for money.”

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Posted 4 years ago

“Very professional and helpful staff. Super responsive and and was always easy to make claims and get refunded within an short time”

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Posted 4 years ago

“This was painless, any questions I had were answered promptly and comprehensively, even on the weekend! I was so impressed by the transparency of the company, and I feel very confident with the cover I have. Having heard such great reviews from others, I was not surprised at the great service. Would highly recommend!”

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Posted 4 years ago

“Website was clear and easy to understand.”

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Posted 4 years ago

“You can’t fault them. Competitive quote and excellent customer service! I will definitely stay with them for my future travel insurance needs!”

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Posted 4 years ago

“This is my second time using true travellers because they were great the first time. Great communication and hassle free making a claim.”

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Posted 4 years ago

“True Traveller Insurance is my number one travel buddy, even better than my boyfriend”

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Posted 4 years ago

“Super easy to use, very clear what they cover and their help desk are really helpful.”

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Posted 4 years ago

“I read through several travel insurance policies before choosing True Traveller. Their website was easy to navigate. The options boxes included explanations about each add-on so that you knew what cover you needed and didn’t need. Unlike other insurers that I considered, True Traveller’s terms and conditions and exclusions were clearly presented. True Traveller offered a comprehensive travel insurance package at a competitive rate giving me the peace of mind I needed before departing on an amazing one month break.”

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Posted 4 years ago

“Reasonable price and zero excess!”

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Posted 4 years ago

“Very easy application process and quick to send all the info to me”

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Posted 4 years ago

True Traveller is rated 4.8 based on 1,883 reviews