True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,883 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Since most reviews are pre-claim, here's a different one. I have activated an 18months insurance and 2 months in I had to make 2 claims: one for medical expense, one for a lost phone. It has been very easy to get in touch with them (24h medical emergency phone) and to file the medical claim (which was paid out). The lost phone claim was not paid and they gave clear reasons as to why, which are copy-paste of their insurance document, so nothing unforeseen, it was a fault on my side for not getting the right documents when the loss happened and trying to claim it a month afterward. They have been great, clear and concise and I highly recommend them.”

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Posted 4 years ago

“I use their services the first time. Stuck on my way during the corona virus chaos. I needed to prolong my current insurance, already during my trip. True Traveller was almost only one option, recommend also by my friend (also traveller). The purchase process was easy and I got all info I needed. Also their responses of their support are fast. I put 4 from 5 not cause I'm unsatisfied but cause I haven't known how it works in reality.”

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Posted 4 years ago

“They provide a high level of customer service. They respond quickly to any questions you have and have always managed to help out. Any claims have been processed quickly.”

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Posted 4 years ago

“Due to the corona crisis I had to extend my travel insurance. Applying on line is easy and straight forward.giving me the peace of mind straight away. I've read many Travel Insurance Terms and Conditions and found that True Traveler offers more options and are very flexable. There are many satisfied customers. Seems to be the best all round. Im sure if and when I need to use them I know from there previous reviews they will be there.”

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Posted 4 years ago

“Usually, insurance companies, like banks, are one of those types of businesses that you need but wish you didn't and surely you don't look forward to dealing with. The concept of liking or recommending one might sound weird, sort of like recommending a proctologist for a prostate exam. Surely enough, if I would have been asked to review an insurance company a few years ago, before I decided to leave everything behind and travel the world full time, and really get to appreciate their service, my answer would have been very different, R-rated and full of angry exclamation marks... However, here I am, voluntarily and without coercion, to say TrueTraveller has changed all that for me. I honestly think they are the best travel insurance I've seen (and I've tried many) and couldn't be happier with them from the beginning. It feels like it has been designed by real travellers, focusing on offering the options we'd really want or need, and giving us full freedom to pick and choose, to make a policy adapted to our specific needs. From the excess waiver option, to optional coverage of all adventure activities imaginable, or baggage insurance, or specific items coverage... it's all there so you can choose only what you want. All that, plus its pretty reasonable pricing, extensive health coverage, and the option to sign in for a new policy while you are already travelling make TrueTraveller, in my opinion, the best travel insurance you can find out there.”

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Posted 4 years ago

“I used True Traveller as I have been travelling for 5 years and have found it hard to find an insurer that would insure someone from the UK when my journey did not start there (as I currently live in NZ). Quote was a fair price and was easy to understand. Would recommend.”

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Posted 4 years ago

“As I am already travelling and needed a new insurance, I started searching for a good policy that will provide me some security and confort in these challenging times we all live now. TrueTraveller provided the exact thing I was looking for, and the whole process to complete the form + buy the insurance was quick and easy. Totally recommend it :)”

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Posted 4 years ago

“very easy to use site , easy to understand , cover as expected for a fair price”

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Posted 4 years ago

“I bought insurance for a long travel in early 2020 but I returned home early because of the COVID-19 pandemic. Following this unfortunate event, True Traveller gave me a partial refund, which was highly appreciated.”

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Posted 4 years ago

“i had a policy with True Traveller which i took out in January 2020, before the outbreak of Covid-19. whilst i was away my family back home contacted true traveller for advice about the best way forward for my travels and how to get home. they were amazing and provided my family with reassurance as well as providing information which massively impacted what i should do. additionally, their website is laid out simply and effectively which made it very easy to find out information. the only thing that i would highlight is that it seems to be alot harder to claim money back if you DONT have a plus insurance which unfortunately i did not take out but i would have if this was made clear to me when i was advised which policy to take out. other than that, my experience with TT has been positive and i would recommend.”

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Posted 4 years ago

“Offer very clear, I really liked the fact I could start the insurance even if I already left my country and had to prolong my stay abroad due to known restrictions.”

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Posted 4 years ago

“Easy to purchase online when already abroad. Covers COVID-19 as long as the virus isn't present at time of taking out policy (fair enough). My other policy was due for renewal with too many caveats so this policy was a great choice. It's expensive (twice as much for 3 months as an annual multi trip policy) but worth it for peace of mind given the extraordinary circumstances. Hopefully I won't need it.”

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Posted 4 years ago

“Haven't had to use it, but the website was clean and simple to use. And my policy seemed clearly laid out to me.”

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Posted 4 years ago

“Quick communication, quick response, reasonable price :)”

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Posted 4 years ago

“True Traveller is my chosen insurance, for more than a year. I like their clear policy descriptions, and also the fast communication when I'm in doubt of something. I only needed to do a claim one time, but that was painless and super fast.”

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Posted 4 years ago

“Even though the policy doesn’t cover any illness related to COVID-19. It was great to be able to get insurance to cover emergencies when my trip got extended due to travel distruptions. And I got a timely reply to any email checking up on questions. Great service”

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Posted 4 years ago

“the online process was easy peasy and super informative without an overload of details! i chose true traveller because of the "already travelling" option and would definitely recommend to friends and take out other policies in the future.”

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Posted 4 years ago

“The process is very simple and quick. Very clear and cost effective. Highly recommend to my fellow travelers!”

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Posted 4 years ago

“Very quick and easy to buy quality insurance from true traveller while enjoying my holiday usually I purchase my insurance well in advance.”

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Posted 4 years ago

“Easy online tool and felt confident when purchasing the policy away from home. However that's all I can rate as I hope I dont need to use it.”

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Posted 4 years ago

True Traveller is rated 4.8 based on 1,883 reviews