True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,881 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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“Good assistance in getting cover for trip”

Helpful Report

Posted 1 year ago

“Extremely easy to get a quote and when I hit an issue a resolution was suggested quickly and accurately. The quote was competitive as well. So in conjunction with their excellent service on our policy last year I had no hesitation in selecting them again. Only one issue clouding the horizon - Age. I turn 66 later this year and True Traveller does not offer cover for people of this age. Therefore I will have to look elsewhere with my business. It would be great if this could be changed.”

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Posted 1 year ago

“The best company i have ever dealt with, and not just for insurance, there response is immediate at all times for everything you need, a fantastic team with a fantastic customer care ethic, well done to you all”

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Posted 1 year ago

“Website was extremely easy to use, provided lots of good information up front and love that it would "hold" your quote so that you have time to think about your purchase. I got the coverage I needed for a very decent price.”

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Posted 1 year ago

“I found the website was easy to use, and offers good cover, without fuss, for exactly what I was looking for.”

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Posted 1 year ago

“I used this company for all of my trips over the last 6 years. They were great sorting out the only claim I’ve had to make. Would recommend”

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Posted 1 year ago

“The policy was easy to purchase, but when my flight was cancelled and we had to fly out two days later, I contacted them as I was confused about how to claim and in which category. They said that recuperating the cost of the lost nights in the hotel was not really covered, I was lucky I didn't incur a hotel fee due to having to wait 2 nights to fly, but I could "try" to claim in one of the categories (the guidance wasn't very good). I could not even try to claim in the deadline time for delayed departure because the forms are impossible to do on a phone. So basically it covered nothing. Not great.”

Helpful Report

Posted 1 year ago

Hi Thanks for your review. Travel insurance covers lots of risks. Medical is the main part, but it also covers your belongings, any cancellation fees you incur if you cancel your trip, and fees if you arrive late at the airport through no fault of your own. It also covers your liability, so if you’re staying in a hotel and damage something accidentally and the hotel want you to pay for it, well you can claim for that. What travel insurance doesn’t cover is risks which are covered elsewhere. If an airline cancels your flight, they must arrange an alternate flight for you or refund you in full. If they cancel within 14 days, they must also offer compensation. That’s the law in the UK and the EU. If you have booked a package holiday, then your travel agent must refund you for the whole value of the package if the airline cancels at the last minute, including hotels, car hire etc. If you make your own holiday arrangements, and book hotels, cars etc., yourself, then you have no rights for any problems which may occur. So, if the airline cancels the flight and you’re get cancellation fees from the hotel, then that’s something you must pay. The airline won’t pay up as this is called “consequential loss”. If it’s all booked with a travel agent, they must put it right by law (The Package Travel and Linked Travel Arrangements Regulations 2018 in the UK, or the EU Package Travel Directive in Europe). Travel insurance also does not cover consequential loss. There is a phrase used by travel agents, which is “Be your own travel agent, and be on your own”. Booking travel arrangements separately can be cheaper than booking a package, but you do then have to accept the fact that if it all becomes unravelled, you may run into difficulties. The True Traveller Team

Posted 1 year ago

“I needed to extend an existing policy. There was some small glitch and I got instant help when I rang True Traveller that allowed me to continue online to buy the policy.”

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Posted 1 year ago

“The terms are clear and very well explained! I made a mistake in the name of one insured person and they solved the issue in less than 2 hours sending me a new correct certificate, thank you!”

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Posted 1 year ago

“Process to take out travel insurance very easy.”

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Posted 1 year ago

“I phoned with some questions before booking my flight insurance and the gentleman was very helpful!”

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Posted 1 year ago

“Easy to navigate and choose the right options that suit your needs. Price is fair and reasonable. Recommended to cover for adventure holidays”

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Posted 1 year ago

“Clear and easy insurance policy”

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Posted 1 year ago

“Very helpful staff and happy to assist with non routine queries. Managed to get the insurance advice and cover that I needed and can look forward my holiday.”

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Posted 1 year ago

“It was really great friendly service. I had to make adjustments to the policy I had just booked and they were so helpful, speedy and efficient. It's always can-do rather than can't-do. I would never go anywhere else.”

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Posted 1 year ago

“Their website was so easy to use. Price was very good. I realised after I needed to add something on. I contacted them through email and they got straight back to me and the problem was sorted straight away. I was very pleased with their service.”

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Posted 1 year ago

“Very professional had a couple of questions which I had an email response within hours and excellent value for my package to Australia”

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Posted 1 year ago

“I needed to extend my son’s travel insurance which I did via online chat. Stefan was incredibly helpful and made the whole process so easy.”

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Posted 1 year ago

“Staff always helpful if I have a query concerning any aspect of extending my policy”

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Posted 1 year ago

“Simple, fast and efficient buying process”

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Posted 1 year ago

True Traveller is rated 4.8 based on 1,881 reviews