True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,981 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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“Great insurance for a great price. Very happy”

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Posted 16 hours ago

“A minor fall from their usual exemplary standard - communication was not as instant as it had been ( I had to chase a couple of times). Information I requested on potential providers was not provided as quickly as it should have been. However on the positive side once the validity of the claim was established and medical documents/reports received by True the claim was paid quickly.”

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Posted 2 days ago

“online quote details and purchase - super after sales service - super”

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Posted 3 days ago

“Claim process was smooth and straight forward. The payment was fast! Very good”

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Posted 3 days ago

“This is my go to travel insurance company. Really good value and efficient.”

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Posted 3 days ago

“Simple clear cost effective. Easy to disclose and price, often at zero, minor conditions.”

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Posted 4 days ago

“Best offer on the market. Been a client for years now.”

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Posted 5 days ago

“Luckily there has been no need to use this insurance since it was bought. However, the company are easy to contact and helpful when I did get in touch with them”

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Posted 1 week ago

“I spoke to someone at True Traveller who talked me through the products to make sure I was buying the correct one. He was extremely knowledgeable, professional, friendly and willing to help. It was so refreshing to speak to an actual person and get things sorted straight away. I will definitely use True Traveller again.”

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Posted 1 week ago

“Easy to navigate website to purchase in respect of Kilimanjaro extreme trekking insurance.”

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Posted 1 week ago

“I needed insurance quickly for my daughter and this was simple and easy to obtain”

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Posted 2 weeks ago

“I forgot to buy an insurance before my trip and there aren't many of them which cover in this case. Then I found this one. (Unfortunately) I also needed their help because I then felt bad, but they were quick on answering so I felt their efforts on assisting me. I totally suggest”

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Posted 2 weeks ago

“Fantastic service. True Traveller handled my claim within 24hours. You can’t ask for a better customer service in a situation where it really matters.”

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Posted 2 weeks ago

“Great to find, through web chat with Chris, that my requirements could be met, where I had gone through the story, broken ankle abroad, repaired one month ago, insurer would not cover beyond fit to fly date, so many insurers I went through the whole story, only for them to say, “so you are abroad already, we can’t cover you”. I am sure I said early on, I was in Thailand. So frustrating. Chris just answered affirmative to all my questions. Did a straightforward online quote, adding broken ankle to medical conditions and others. Instant quote, no problem, covered till I want to fly, not when the insurers want me to fly.”

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Posted 2 weeks ago

“The assistance was excellent and replied immediately. Making the claim was quick and easy. Then they promptly informed me by email about the next steps and the timely and everything went exactly like indicated by them. Within five days I had already received the refund on my bank account. Perfect assistance!!”

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Posted 2 weeks ago

“Very helpful, easy to use website”

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Posted 3 weeks ago

“So simple to make a claim and very speedy to pay out”

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Posted 3 weeks ago

“We have used True Traveller now for 3 years and they have very competitive prices. We have had to make a claim with them as well and everything was handled very professionally with no problems and we were reimbursed promptly.”

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Posted 3 weeks ago

“Saved me when I needed to get insurance while already travelling. Great coverage, all the activities I wanted to do like jetskiiing and surfing were covered as starndard, and when I emailed to check about an unlisted activity the responded quickly and helpfully. A bit on the expensive side, but they do a great job.”

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Posted 3 weeks ago

“Great service! My claim was processed quickly and seamlessly. I was kept informed at each step of the process. Money reached my account a day early too. Absolutely delighted with True Traveller and will use them for travel insurance in the future if needed😃”

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Posted 3 weeks ago

True Traveller is rated 4.8 based on 1,981 reviews