True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 1,922 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The True traveller team handled my claim with immediate action which I was super grateful for. Within two days of making the claim I was informed and reimbursed with the money that I requested. Stellar service!”

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Posted 1 hour ago

“Easy to understand the procedure to buy an insurance. Excellent the possibility to chat with an operator. 10+”

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Posted 1 day ago

“I'd recommend their service: my claim was handled fast and efficient. I just needed to fill up the form, attach all documents from the clinic and that's it, easy like this - received money within 4 days. Thank you, Patryk, for you professionalism and support🙏”

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Posted 1 day ago

“Good afforable travel cover, especially for trekking at altitude, which seems to have gotten rediculously expensive in recent years. Who knows whether this translates to good service in the event of a claim, hopefully I will never have the opportunity to find out...”

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Posted 2 days ago

“True Traveller are excellent. I made a mistake in the policy I needed, anf they refunded me the whole lot. Of course I was highly motivated then to engage a different policy with TT, so thank you!”

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Posted 3 days ago

“Easy to apply for insurance. This is the 4th year I have been with True Traveller and have always found them to be competitive and helpful. Last year I had to make a claim following illness and this was handled promptly and paid out in full. That is the real test of a good insurance policy. Highly recommended.”

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Posted 4 days ago

“Buying experience online was much more streamlined than most. Options clearly explained, and medical Qs succinct. Easy peasy. Proof of the pudding will be how well they handle claims if I’m unfortunate enough to need to do so.”

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Posted 5 days ago

“Nice handed. I am happy”

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Posted 6 days ago

“My claim was dealt with promptly and professionally after sending through all of the required documents. Can't recommend truetraveller enough! Thank you!”

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Posted 1 week ago

“Great service received. Any queries I had were answered quickly.”

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Posted 1 week ago

“Having TT for several years, good experience.”

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Posted 1 week ago

“I enjoy how simple it is to apply for an insurance certificate and how clear and transparent the policy conditions and options are. Luckily I never had to raise any claims, for incidents or else, but it seems that all tools for reporting a claim and upload documents are clearly set up and available.”

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Posted 1 week ago

“Really helpful on phone and seemed very experienced in the Insurance seeked (Ski Season).”

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Posted 1 week ago

“Ho avuto un problema e sono andata in ospedale, prima in Laos e poi in Cambogia. Ho compilato il form, allegando tutti i documenti e gli scontrini e dopo neanche 2 giorni mi sono stati accreditati i soldi! Sono più che soddisfatta, ma soprattutto mi sono sentita davvero al sicuro nel mio viaggio. Grazie”

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Posted 2 weeks ago

“super helpful staff, fast repayment on claims and just an all round great insurance experience!”

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Posted 3 weeks ago

“If you're going on a trip, insurance is absolutely essential because you never know what might happen. Unfortunately, I ended up in a bad situation where it would have been scary to be without insurance since medical care is expensive abroad.I chose True Traveller based on recommendations and have no regrets at all. Of course, I didn’t expect to need it. I highly recommend it. The support team was always in touch ,very helpful and responsive. All claims were handled promptly and efficiently.No delays or problem.”

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Posted 3 weeks ago

“Very easy to get and use the website and you cover people from the Isle of Man!”

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Posted 3 weeks ago

“Costumer service fast and helpful to understand what's the best insurance for you. I did come claim and everything was easy to understand. Recommend it”

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Posted 3 weeks ago

“I forgot to buy travel insurance before I left the UK, normally pay around £20 for the week, with true traveller I paid £79, but can’t complain as I needed travel insurance. It was easy to get the insurance online with true traveller.”

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Posted 3 weeks ago

“Not cheap, but very clear in terms of what the policy covers and good customer service.”

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Posted 3 weeks ago

True Traveller is rated 4.8 based on 1,922 reviews