Login
Start Free Trial Are you a business?? Click Here

True Traveller Reviews

4.8 Rating 1,950 Reviews
98 %
of reviewers recommend True Traveller
Read True Traveller Reviews

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

Anonymous
Anonymous  // 01/01/2019
Super easy and had a problem with my address which was resolved the day after
Helpful Report
Posted 8 hours ago
Brilliant service. Easy to follow website and booking process. Competitive prices that offer exactly what is needed for my son to compete in America this year. He’s a competitive cheerleader and finding insurance that covers this sport is very difficult.
Helpful Report
Posted 1 day ago
Super easy and simple
Helpful Report
Posted 3 days ago
Easy to book and follow the options
Helpful Report
Posted 3 days ago
Clear and simple application process and easy to understand policy.
Helpful Report
Posted 3 days ago
Very good customer service on the phone. It was cheaper on the phone talking to an agent than going online.
Helpful Report
Posted 4 days ago
10/10. Claiming was extremely easy and straightforward and the money was on my account after 3 days. Will have my insurance with true travellers next time as well!
Helpful Report
Posted 5 days ago
Cheep and good for adventure travel
Helpful Report
Posted 1 week ago
Excellent service!
Helpful Report
Posted 1 week ago
Professional, reliable, clear, not trying to make it hard for you to submit a claim, quick reimbursment and fair rate.
Helpful Report
Posted 1 week ago
Super fast response and help. Thank you for everything.
Helpful Report
Posted 2 weeks ago
We used TrueTraveller for several years. Extending our policy always was an easy experience. We never made any claims, so can't comment on this.
Helpful Report
Posted 2 weeks ago
Excellent. had ot make a caim due to medical issue. dealt with and money in my account within 48hrs
Helpful Report
Posted 2 weeks ago
I like how clearly the activities you can do at different levels are spelled out. A slight nuisance when booking multi-trip policies is that you have to restart your whole booking from scratch with today's date if you want cancellation cover to start straight away. It's great that there's a warning about that before you finalise, but that warning should also appear when you first click on the multi-trip tab, along with an option to change the start date without having to start from scratch.
Helpful Report
Posted 2 weeks ago
Hi there No, we're really not that mean. You are alerted by a pop-up towards the end of your application reminding you that cancellation cover doesn't start on Multi-Trip policies until the start date of the insurance, and it gives you the option of pressing a button which says "Change Start Date" which changes the start date of your policy with no further action from you, or "Continue" which people may select if that don't need cancellation cover. The True Traveller Team
Posted 2 weeks ago
I haven't needed to make a claim but this sight proved invaluable for someone like us who live on an island, suddenly need to change plans, and find themselves already off-island with no insurance cover. The site was user friendly, yet professional. I ouldn't hesitate in using them again and have already spread the word to prospective travellers.
Helpful Report
Posted 2 weeks ago
The annual policy seemed suitable for me and reasonably easy to understand. I did have a query which was answered very fast. Looking ahead I only wish they could increase the age limit to 70.
Helpful Report
Posted 3 weeks ago
It’s definitely an insurance by travellers for travellers knowing exactly what’s needed when living a life of adventure and spontaneity! Thank you!
Helpful Report
Posted 3 weeks ago
I have been using True Traveller for several years now, probably about 10. I would never go anywhere else. During that time they have been so helpful and friendly when taking out a policy, and they have been brilliant over claims. Really great company.
Helpful Report
Posted 3 weeks ago
I have had a really good experience with True Traveller when I had an emergency in the USA. USA has astronomically expensive healthcare so when I got the bill from the hospital I was shocked. After I submitted the claim they reached out within a few days and settled the bill directly with the hospital. They paid for my medications too. I really recommend True Traveller.
Helpful Report
Posted 3 weeks ago
Really competetive pricing, very client focussed. Easy from start to finish!
Helpful Report
Posted 3 weeks ago
True Traveller is rated 4.8 based on 1,950 reviews