TrophyMaster Reviews

Name: TrophyMaster
Address: 4 Wilford Lane West Bridgford, Nottingham
Rating: 4.90

4.9 Rating 2,412 Reviews

99 %

of reviewers recommend TrophyMaster

Company Reviews

Metrics

Info

4.9

Based on 2,412 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About TrophyMaster:

Leading supplier of Trophies, Corporate Awards Gifts and Engraving Services

Visit Website

Phone:

0115 981 5300

Email:

enquiries@trophymaster.co.uk

Location:

4 Wilford Lane West Bridgford
Nottingham
NG2 7QX

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TrophyMaster 5 star review on 5th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service as usual from the guys at Trophy Master. Brilliant selection of choice and everything was ready spot on time :-). See you again next month for our next delivery.”

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Posted 8 years ago

“Quick service.”

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Posted 8 years ago

“Overall I am very pleased with the service I have received. The website could have been clearer with regard to engraving costs and space available for engraving. However, I was contacted by email and then by phone to clarify and to give advice so that the finished product was as good as possible. Furthermore, the cup was delivered on the day I requested at no extra cost. I would certainly recommend Trophy Master.”

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Posted 8 years ago

“Great company to work with, I had to make slight changes to my order and they got it right without me even needing to double check. Thanks TrophyMasters”

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Posted 8 years ago

“Very impressed with TrophyMaster, the trophies were very well priced which included the engraving and they arrived promptly. Superb service!”

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Posted 8 years ago

“Our medals and trophies look fantastic and were delivered ahead of schedule. I would definitely use TrophyMaster again and recommend to others.”

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Posted 8 years ago

“Fast efficient service will use again very good value”

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Posted 8 years ago

“Brilliant service and friendly staff. The flasks I ordered turned out perfectly and arrived on time. Would without a doubt use TrophyMasters again.”

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Posted 8 years ago

“Trophies were all 'OK'. Disappointed the wooden spoon wasn't actually wooden, don't know why it wasn't. The club from the main golfing trophy I ordered feels like it's made from rubber and came separated from trophy, not convincing or the greatest quality. The engraving on all trophies was excellent; delivery and correspondence from trophy master also very good. May use again but will probably try elsewhere first to see if quality of trophies for the price is a market wide issue or just one at trophy master.”

Helpful Report

Posted 8 years ago

Hi Michael. Thank you for your review. It's always good to hear customer opinion on every aspect of our products and service, in order to help us improve. We were disappointed to hear that you were not completely satisfied with the awards that you bought from TrophyMaster. The GWA1448 Pinnacle Wooden Spoon is a very popular & is as a budget award, is competitively priced. This award is made of resin and not wood, which is mentioned in the online description. However, having received your comment, we will endeavour to make the desription of this and similar items even clearer for the future, If you would like to exchange the Pinnacle Wooden Spoon award for another item, please contact us on 0115 981 5300 or email enquiries@trophymaster.co.uk and we can take you through the exchange process & costs. Golf statuettes that are posed in the act of swinging the club are less easy to transport without damage when the club remains secured to the main body of the figure. Previous experience has drawn manufacturers towards using the most resistant materials for the club itself (sometimes a rubberized finish is used) and this style of trophy is now nearly always provided with the club as a separate item, to reduce the risk of in-transit damage. We hope that your experience will not put you off ordering from TrophyMaster again. We provide a wide range of trophies & awards to meet all budgets and if in the future you aren't sure of suitability, please don't hesitate to call us on 0115 981 5300. A member of our team will do their best to provide impartial advice and recommendations about particular items for different types of presentation event. With very best regards TrophyMaster Customer Support Team

Posted 8 years ago

“Arrived quickly, well in time for the ceremony. Thanks, would definitely use again! Will see who wins the 2016 prize!”

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Posted 8 years ago

“Very helpful excellent prices and excellent service”

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Posted 8 years ago

“Great choice of trophies and excellent all round service from initial order to receipt”

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Posted 8 years ago

“Brought this trophy as a 1 off but my teams moved on to a new club will defiantly be coming back end of next season”

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Posted 8 years ago

“Emfec ordered medallions and presentation boxes for the Prepare East Midlands Skills Competitions held at several FE colleges over Apprenticeship Week. The medallions were of high quality and the engraving was excellent. Unfortunately, several of the boxes were damaged by the delivery company, but one call to Trophy Master sorted this out to very tight timescales. Their service and professionalism was excellence and I would recommend their services to anyone.”

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Posted 8 years ago

“Excellent products of good quality delivered in a fast turnround. Highly recommended.”

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Posted 8 years ago

“Trophy Master are professional, detail orientated and offer a very quick delivery service! My colleagues and I are very impressed with the quality of the awards Trophy Master created for us. Thank you once again!”

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Posted 8 years ago

“Excellent service and very quick delivery”

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Posted 8 years ago

“Order arrived with chips out of the trophy bases and scratches along the engraving plate which was also put on squint. Similar issues happened with my order last year too but I had time to receive replacements. This year I had to use the damaged trophies as there was no time for replacements to be sent. Not sure if I would use the company again.”

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Posted 8 years ago

Hi there. Very sorry that there was a problem with your trophies and that the marble base arrived chipped with resultant scratching to an engraving plate. Whilst we do our best to ensure that all trophies are carefully packed before despatch; on rare occasions, because of the nature of in-transit parcel handling, damage can occur which is largely out of our control and always regrettable. On this occasion, it seems that we didn't have the time to replace the bases / plates before they were presented, which is unfortunate. If you would like to receive replacement bases and or engraving plates retrosectively, please send us a digital photo image of the damage by email to enquiries@trophymaster.co.uk and we'll arrange to sort something out for you. We'll also email you a discount voucher code (valid for 1 year) that will entitle you to a discount on your next order. With very best wishes TrophyMaster Customer Services

Posted 8 years ago

“I had great service from start to finish everything explained on the phone but ordered on the web .. very straight forward and when I collected well organised and professional.”

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Posted 8 years ago

“Very good and quick service,would use them again!”

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Posted 8 years ago

TrophyMaster is rated 4.9 based on 2,412 reviews