Tricel Environment UK Reviews

Name: Tricel Environment UK
Address: Tricel Weston, Winterstoke Road, Tricel Weston, Winterstoke Road, Weston-super-Mare
Rating: 4.03

4.0 Rating 113 Reviews

73 %

of reviewers recommend Tricel Environment UK

Company Reviews

Metrics

Info

4.0

Based on 113 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Tricel Environment UK:

Tricel offers sewage and wastewater treatment solutions for both domestic and commercial applications.

Visit Website

Email:

tricelenvironmental@tricel.co.uk

Location:

Tricel Weston, Winterstoke Road,
Tricel Weston, Winterstoke Road
Weston-super-Mare
BS24 9BQ

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Tricel Environment UK 4 star review on 1st December 2022

Stan Walker

Tricel Environment UK 5 star review on 8th July 2022

George Crozier

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Though my request for technical support was referred, there was only a cursory engagement with the problem I have with my Tricel UK6. Also, the proposed servicing agent, though potentially helpful, is based in Bromsgrove - 65 miles from where I live in North Shropshire. Thus I am left with a problem on which I urgently need more advice.”

Helpful Report

Posted 1 year ago

Thank you for your review and feedback, sorry to hear we haven't fully answered your enquiry. Your review has been passed onto our team who will be in touch shortly.

Posted 1 year ago

“waiting for a call back to be sent out a brochure about a treatment tank, why the person i spoke to could not take my address then i do not know,”

Helpful Report

Posted 1 year ago

Hello Mr Rowles, sorry to hear you haven't received the brochure yet. Your review and comments have been forwarded to the team, we'll come back to you shortly. The Tricel Team

Posted 1 year ago

“Hard to write a review, no one ever got back to me”

Helpful Report

Posted 1 year ago

Good morning, sorry to hear we haven't gotten back to you yet. Your comments have been forwarded to our team. Someone will come back to you shortly. The Tricel Team

Posted 1 year ago

“Very disappointed with answer to my enquiry....”

Helpful Report

Posted 2 years ago

Thank you Carl for your review. Unfortunately, we haven’t got an “eco kit” available for our treatment plant. All the best, The Tricel team

Posted 2 years ago

“Sent a price request and just got blurb about different products No prices”

Helpful Report

Posted 2 years ago

Good morning Mr Schofield, we're sorry to hear we didn't provide you with the requested information the first time around. A team member has recontacted you and will send you the prices as discussed. Don't hesitate to get in touch if you have any questions, or need anything else. Thank you, The Tricel Environmental team

Posted 2 years ago

“Apart from the unpleasant odour our sewage treatment plant works well. The plant has been fitted by an experienced installation company, it is serviced and de-sludged regularly. On seeking advice from Tricel on what carbon filter they recommended to overcome this problem we were told that their products never have an odour problem and referred us to the service manual. This response was not helpful in any way. Would not bother to ask their advice again.”

Helpful Report

Posted 2 years ago

Good morning Ms Turner, we’re sorry to hear we didn’t meet your expectations. In relation to the odour, we do advise you to check the list of possible causes and solutions from our manual. If once those checks are performed the odour is still present, we’re happy to recommend someone to come and do a service call out. Don’t hesitate to email my colleague and let him know about your progress. We’ll be happy to help solve this issue. The Tricel Environmental UK team

Posted 2 years ago

“I'm not sure why I have been asked to review Tricel so I have given a neutral score. However, if I have used your company and had no complaint then the score should be much higher. Other itemized scores will be neutral for the same reason.”

Helpful Report

Posted 2 years ago

Good morning Mr Wale, Thank you for your feedback. We understand that you downloaded our ebook, but indeed our team hasn't been in contact with you as you didn't request it, apologies for sending this survey. Please don’t hesitate to reach out to us if you need anything else. The Tricel Environmental UK team

Posted 2 years ago

“Asked if a Tricel product had been registered with you after fitting ,this is a property I'm buying and asked if it had to have been registered with the local council. I didn't get the answer I wanted.”

Helpful Report

Posted 2 years ago

Good morning Mr Pease, thank you for your feedback. We’re sorry we didn’t provide you with the answer you were looking for. However, we did advise you on the documents you should ask for (proof of annual service and desludging) and we confirmed that the structural warranty (20 years) remains. Your local council should be able to advise if it had been registered with them. The seller of the property is responsible for ALL the information you require. We could only advise on the unit warranty requirements. We hope your project of buying the property goes well, please don’t hesitate to reach out to us again should you need anything else. The Tricel Environmental UK team

Posted 2 years ago

“First impressions were good. In going into the detail, the information given seemed confusing. More training of Rep is recommended.”

Helpful Report

Posted 2 years ago

Good morning Mr Morren, thank you for your feedback. We understand our representative came to do a site visit and unfortunately the sizing of our products didn’t suit your needs. We hope you have found an alternative solution. All the best with your project, don’t hesitate to reach out to us again should you need anything else. The Tricel Environmental UK team

Posted 2 years ago

Tricel Environment UK is rated 4.0 based on 113 reviews